Talk service not working

[Renegade98]

I signed up with Public Mobile yesterday. When I got home and tried to make a call the phone did not work. Call the person who installed my sim and connected me with the service. He said it is because my payment has not hit my account. Shows a zero balance. So he topped it up and I checked and it worked last night.

Come to today. I tried to make a call and the message I got was that TALK is not part of your plan, well, yes it is.. So what's wrong?

[gblackma]

@Renegade98  while you wait for moderator response. Try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 

 Stay safe. 

[Staliger]

@Renegade98 Login to self-service account and make sure that your status is Active. Then, restart your phone and when trying to call someone, add +1 in front of the area code of the number you are calling. If same mistake happens again, then wait for assistance from moderators.

[Renegade98]

Yes it is okay. Thanks, I have just submitted a ticket to the moderators.

[Renegade98]

Thank you very much.

[Renegade98]

Unlimited minutes.

[will13am · Accepted solution]

@Renegade98 , is the self serve account showing as active?  If not, then I suggest reaching out to the moderator team for assistance.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  Good luck and welcome to Public Mobile.

[Triguy]

Log into your self serve account to check your status ?  Do you have limited or unlimited minutes ?  Try rebooting your phone.