Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The payment failed. There is money on the credit card now but I can not make a payment at public Mobile. I have contacted the credit card office and it should work. I have tried to connect with SIMon but it doesn't allow me to.So I need your help as ...
I get my own voice echoed back at me with a short delay. The person I am speaking with hears this echoing as well as some background noise I don't hear. This is relatively new to me as I have been using this Samsung A20 since June and been using publ...
As subjectI cancelled my plan in August 2021, and now cant log into my account anymore (going through the 'Forgot my password' doesnt take me anywhere). I want to access my payment history, is there anyway to retrieve that info?Thanks
What does it mean by my account is expired? I haven't had access to the data plan for multiple days and my account status says expired when I checked it today (Feb 26), but the Simon bot said my plan expired on the 27th. I'm on autopay and have not c...
Hello, For some reason my cellphone has no signal, or very little signal, most of the day it seems. I'm consistently getting no signal. It seems I'm missing a lot of job offers due to this. I was wondering if there's an admin that could help me, may...
Hi while logging into my account it will not let me reset my password as it says email invalid. I try entering it manually but still does not accept me. Wjat do i do??
Hi!Today I have changed my carrier from Public Mobile to Telus. But the issue is, Public mobile charged me for my March plan yesterday, and since I changed my carrier and I'm not going to be able to use public mobiles plan in March, instead ill be us...
Hello, I tried to activate several times.But it only gives me the message that it is not a valid SIM.Would you be able to help with this? I don't have an account and cannot activate, so I cannot verify my identity to submit the ticket.
i need the Puk code for my phone to be unlocked. i set up a lock code and it reset itself and i typed it in wrong once and now im locked out of my device
For the two weeks and a half my service has been dropping calls incoming and outgoing it's actually quite frustrating it's the first time I had this problem took it to an android specialist there is no technical problems on my end so I believe it's o...
Hi I noticed that when I try to login to my banking websites, they're super slow and take a long time to load. The page keeps spinning. I tried it on a few different banking and credit sites and it's the same. However, when I use all other sites, it'...
Hi all, I recently transfert my number to public. I can do outgoing call , receive sms. but when someone call me it goes traight to my old provider voice mail. Thanks
