Community

Resolved! Top online

Resolved! way to suspend account for a few months

Is there a way to suspend my account for a few months without losing my number and perks

Resolved! No data on my wife's iPhone 13 pro

My wife lost data on her iphone 13 today.  She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection.  APN...

Resolved! Plan is on autopay but expired!

My daughter’s plan is on autopay using Visa. But PM says it is expired. WTH?

Resolved! Callers going directly to Voicemail

Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call.  Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...

Resolved! 2GBBONUS

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

Resolved! CPO phone "Great" condition

Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...

Resolved! 2GBBONUS promo

Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...

Resolved! Flip phone compatibility

I’m just wondering if the Motorola razr v3xx is compatible with public mobile sims. I’m trying to downgrade to an older flip phone and I know that most are only 2G compatible but the v3xx is 3G compatible but I don’t understand bands. 

Resolved! Data not working

Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me

Resolved! I’m trying to self-serve and I don’t have a pin. My service stopped. I need to change payment.

Help resolve pin reset. 

Resolved! Lost my phone number by mistake

I changed my phone number by mistake, I am very disappointed,  Is there anyway to get my phone number back?

Resolved! 1GB Add On

I purchased the 1GB add on for $15 and it's showing in my 'available funds' but not under my data & add-on section - how does this get added to my plan before my next cycle renews? 

Resolved! Incorrect ESN/MEID

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Resolved! roaming u.s.

i purchased add ons yesterday and arrived today in u.s. but it's not working 

Resolved! Order not received

Hi there I purchased a phone for my son on Oct 25th. I have not received it to date.  Please advise.  

Resolved! Human please no dingbot

My cc changed and now account is in arrears several months! How do l pay outstanding amount and provide new cc???help help helpForget user name and password 

Resolved! change plan

Can I change my plan to be activated today or do I have to wait until the next billing date?