Community

Resolved! google pixel 4a

Anyone know if public mobile is compatible with google pixel 4a?Thank you!

Resolved! I want to talk to a human

Resolved! trying to make my payment

I am trying to make my payment through self serve, but not accepting it, when i submit the amount due it says my balance has enough. Never have I experienced such a problem the two years I am a client and my account is due for tomorrow.

Resolved! Ticket Sent

How long does it normally take after a ticket is sent for a moderator to respond? 

Resolved! My Account is deactivated

Hi my account is deactivated due to non payment on time , Now I want to pay and keep my account activate and remain the same phone No. Please reply me what do I do... Thank you

Resolved! SMS Text Corrupted

Before, I never had a problem with SMS in Russian language with Fido, Public Mobile and Koodo. Now, I came back to Public Mobile and when sending SMS in Russian I would get a warning "Message maybe corrupted on recipient device. Change input mode to ...

Resolved! Moto G9 Power

Can you tell me if the Motorola Moto G9 power phone is compatible with Public mobile.

Resolved! Phone Line Getting Crossed

I just tried calling my wife's number, it is answered by a voice mail that is not hers.  This has happened a couple of times in the past....it connects with the same person. How can this be solved?

Resolved! Autoplay & plan changes

How abouts do I change my plan when I already have a data plan active from the 40$ to the 50$ plan the 4GB data just isn't enough and what is the web link for that and the auto pay weblink any help would be great the main public website isn't specifi...

Resolved! How do you port a phone number from a stolen phone

My daughters phone was stolen yesterday. She has a Public Mobile account. She has had to get a new plan with a new phone and would like to port the number to the new phone. Problem is she doesn't have the original sim because it's been stolen. How do...

Resolved! Transfer Telus number to Public Mobile

I am having difficulties transferring my valid Telus cell number to PM.  I successfully completed the activation process and my phone is working well .  I have followed the link to submit a ticket to the Moderator Team, correctly filled out the infor...

Resolved! KOHO Reloadable Prepaid Visa not accepted for auto pay

Hey PM Community. I have the issue above. I contacted KOHO and they believed this is unusual behavior and sent out a new card and reset my account I assume. But I am still getting an error message with the new activated card.Unable to Process Transac...

Resolved! Ported out my number but...

Hello! I made a post a while back about my plan with PM being a little too high. So I ported my number out to another carrier which offered me a better plan.  Btw, I'd happily come back to PM if their plans improved to match the competition. Anyways,...

Resolved! Voucher won’t load, second voucher is fine; bought together

Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps