Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hiiiii so I moved about a month ago. I've had this issue before but it was a simple fix. All I had to do was change my address to my new billing address. This time I thought it was a banking issue because it told me to call my card provider. I was on...
I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone. I charged it up put in the Public Mobile nano SIM card. It is working. When I turned it on ...
Hi everyone,So yesterday I was out for a drive so wasn't on my phone much at all except to play music and according to my records at 12:18 pm I used almost 9000 MGB. What on earth would have caused me to loose data like that when I was barely on my p...
im getting this error when trying to make a payment Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. my credit card company tells...
I am living in Haut-Shippagan, N.B. and we have a poor cell phone coverage in my area, could you help resolve this problem?
My account has always been applied to my Visa. As of yesterday, I have no service. WHY?
Hi all,1.) Picture text does not work without a data connection, $15 plan says Unlimited When I run out of Data allowance I can't send a picture text over normal cell or WiFiplease explainThank youMotorola E5 Play with Google Play StoreLP
I am filling in a ticket to port my number, it asks for the imei for Bell which i have, but it is asking for the sim card number. Is this the sim card for PM or Bell that is being asked for?
I switched from another company to your company to use. My plan is $25, but my data has been unavailable, personal hotspots have not been available. I have been using your company for 2 months, and I can’t solve my problem until now, please help quic...
My friend is returning home for a couple of months from another country and is interested in a public mobile SIM card for the duration of her stay. should I order it for her? When she activates, will it keep her out of country number? Will it risk ca...
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!
Can’t use my account to pay remaining bill
I’m trying to top up my plan
Hi, I cancelled my account in March but have been billed in May and June. I can't log in the My Account anymore, as it appears my account has been disabled. Also, when I try to submit a ticket through the bot, I am unable to sign in to my Public Mobi...
When I click the change plan button, no existing plan and new plan show up. Then, I click more plans directs to below error. please check and fix it, thanks.
Hi, I got comeback offer, but I am already have that email in use by other public mobile number.How can I get same offer for my second public mobile activation? I already ordered new sim card. I got following but when I try to use my email, it says i...
how do rewards work?
I was activating my Public mobile sim card in the payment stage, when i realized i miss entered my address so i clicked previous till i got to the place where i need to change and that happened to be where i entered the sim number in the first place,...
As per title. Thanks for reading! *updateI didn't know how to search for existing threads, but I'll wait a few more days for the credit to show up!
Can someone call me please as he lost his password, I tried resetting it and email doesn’t come through to his email. xxx-xxx-xxxx thanks Edit: phone number redacted by will13am. Please do not post personal information in the public forum.
Hi,so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someo...
Hello, So I understand that things are just opening up around the city. I went to 3 places, 2 listed as places where you can go for Public MobileThe Cathedral on St Catherine's - usual kiosk was closed.Koodo in Eatons Centre - did not have Public Mo...
Hello, I am somewhat new to public mobile and was wondering if there were any migration plans to Koodo and Telus. I am liking public mobile as I moved from freedom however the 3g speeds are something that I need to get my self-use to. If there were ...
Hello, I am trying to get Public Mobile to work on my existing Petro-Canada Mobility Mobile number.Here's what i have done so far.Purchased a Public Mobile SIM (at Walmart)Headed to the "Activate" section on this website.Filled in SIM details, accoun...
The mobile cellular network in Lillooet, BC has been out since yesterday morning.
I signed my husband up for Public on June 12, thinking it might take a bit of time to connect to this service. It still hasn't connected although his phone says he's connected to the Public mobility network in the cellular settings. How do I get the ...
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