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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68005 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71805 Views
  • 180 replies
  • 32 Bravos

Resolved! Phone from another carrier

I upgraded my wifes Bell phone and was going to use the new hardware for my daughters public mobile number.  It is an Iphone Mini 12 and when I put in the public mobile sim I get SIM not supported.  Bell tells me the device is not locked.  Thoughts.

Glosier by • Good Citizen / Bon Citoyen
  • 2509 Views
  • 13 replies
  • 0 Bravos

Resolved! not receiving bank or other 2 factor verification codes

Hello, I joined public mobile on October 19th by transferring my number from Rogers.  Up to the 19th I was able to receive 2 factor verifications from my bank and other places but that stopped after joining PM.  I read that I need to make sure I am o...

bezman by • Good Citizen / Bon Citoyen
  • 6099 Views
  • 18 replies
  • 0 Bravos

Re: Auto Pay not working

I'm having the same problem - auto-pay fails to take a payment. It worked last month and it applied the $2 discount.  That's the second way that I know that I am in fact signed up for auto-pay. But then this month, oh excuse me!!! this payment cycle....

ThosD by • Good Citizen / Bon Citoyen
  • 2280 Views
  • 12 replies
  • 0 Bravos

Not on autopay but charged for this month - how to cancel plan

Hello, I currently have a plan from Public Mobile that I want to cancel. I have proof from the store I got the plan that I only registered for one-time payment on September 29th this year. However, I got a text from 611 Public Mobile that my plan was...

annetyrone by • Great Neighbour / Super Voisin
  • 1329 Views
  • 6 replies
  • 0 Bravos

Refer a friend reward not applied.

I referred a friend over a week ago, and I still haven't seen the $1 discount applied onto my account. Any idea of the time-frame taken for the reward to be applied?

PM151 by • Great Neighbour / Super Voisin
  • 1165 Views
  • 5 replies
  • 0 Bravos

Resolved! Can I make Skype calls to Europe

Will I be able tu use my phone to make skips calls to Europe on my phone with my plan $25.00 

Kraut by • Good Citizen / Bon Citoyen
  • 1566 Views
  • 6 replies
  • 0 Bravos

Resolved! Iphone 12

Can I use a Iphone 12 on public mobile??

TeaseN by • Great Neighbour / Super Voisin
  • 1013 Views
  • 2 replies
  • 0 Bravos

Resolved! Help

I need help with my account, I am locked out of my self serve account, it says I am locked out when I tried to send a verification email to reset my password as I forgot it. I do not know my account number and made a ticket using a random one as I ha...

Dylan3 by • Great Citizen / Super Citoyen
  • 1455 Views
  • 5 replies
  • 0 Bravos

Shortcodes unblocking!!

Please unblock TD easyweb short code 83687!!!!! Please help!!!! I have been screwed over really bad!!!!!

Florakaren by • Great Neighbour / Super Voisin
  • 4623 Views
  • 10 replies
  • 0 Bravos

Resolved! switch sim cards

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

LoVeSoSa by • Great Neighbour / Super Voisin
  • 1066 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t log in

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account. 

Can_Yeager by • Great Neighbour / Super Voisin
  • 1233 Views
  • 3 replies
  • 0 Bravos

Resolved! US Data Roaming is not working, again!

Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...

linkr by • Good Citizen / Bon Citoyen
  • 2345 Views
  • 14 replies
  • 0 Bravos

Changed number to Service Down

Changed Number was never detectd by the phone, which still shows the old number.Can't rechange the number in Self-Serve.Phone won't load new number.Public Mobile has no real Customer Service, so they might lose a Customer.

Statilius by • Good Citizen / Bon Citoyen
  • 3143 Views
  • 20 replies
  • 0 Bravos

Phone frozen

Phone will not do anything. I mean anything. The phone won't turn off turn on it won't get off the main screen. It's very hard to get anywhere.

Ginny2437 by • Great Neighbour / Super Voisin
  • 1107 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Issue

Hi,  I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

mohaimen by • Great Neighbour / Super Voisin
  • 1367 Views
  • 4 replies
  • 0 Bravos

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Jordan6 by • Great Neighbour / Super Voisin
  • 2000 Views
  • 10 replies
  • 0 Bravos

Not receiving authentication sms

HelloI just moved my line from freedom mobile to public mobile and I have not been receiving authentication sms code send to my message from 28849 when I login into my investment account. I have also checked my settings if this number was blocked fro...

Topmega by • Good Citizen / Bon Citoyen
  • 6131 Views
  • 19 replies
  • 0 Bravos

Resolved! Add on

I bought an add on cause I was outta datahow long do I have to wait to use it

Resolved! Set up fees

HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...

remyhuggs by • Great Neighbour / Super Voisin
  • 1402 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming add-ons

I purchased 2 US roaming add-ons.  1/ 1 GB data ($20)2/  Unlimited Talk & Text ($15) The transactions showed payment successful for $35 but only the 1 GB data is showing up on my account. How do I know if it is available for usage.  My flight is a fe...

yyww210 by • Great Neighbour / Super Voisin
  • 1129 Views
  • 4 replies
  • 0 Bravos

Not receiving my incoming text messages

Not sure what happened for some reason it didn't auto-renewal out of my bank  account although the money was in it and it's spended my account. As soon as this happened and I noticed I had no service yesterday I went in and chopped up my account manu...

momma0178 by • Good Citizen / Bon Citoyen
  • 1970 Views
  • 12 replies
  • 0 Bravos
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