Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyone, So, I've got a Nokia 2.1 (TA-1093) and been using that TextNow service for ages, but recently, got a Public mobile SIM- confirmed compatibility check before purchase and for some reason can't make phone calls from the call app.Texts, D...
Wasnt sure where else to ask this. Is there any way to get voicemail to stop announcing the full phone number before letting you hear the voicemail message? My previous carrier only stated the time, you heard the message, then one of the options afte...
this time around, i ended up paying the remaining balance due (i had 15 of credits, 10 referral, 2 autopay, and 3ish that I used cash back credits for from a different card) ... but I do have $2 rewards from community from.... i cant quite remember w...
I activated a new phone number for a friend. During the activation step, after I filled the payment and clicked next, I had to wait a few minutes and then I got a message on the screen saying that something went wrong. When I tried starting the proce...
Hi All,I’m not a frequent poster on here, but I came across something which I think is worth sharing with the community. I have an app called Ampli, which is a cash back app affiliated with RBC and recently saw that Public Mobile is now one of the ca...
The search bar is at the top of the page but why do most of the community not use it? It actually works really well if you searched "my sim doesn't work?" You can find many, countless posts. Not that we cant ask questions but thought it was funny tha...
Hi everyone. my friend has a Alcatel go flip 4044v. With virgin right now. Looking to switch an I couldn’t model I. Public mobile list all they had was a one touch from Alcatel would a sim work and is there a different type I need to buy. thanks don....
Why am I receiving a message about my registered card for autopay expiring?
Sim card keeps saying invalid. What the heck.
https://www.koho.ca/ Vouchers offer an alternative payment option for those who cannot qualify for a credit card but miss out on the autopay reward and the peace of mind knowing that if they don't top up their balance before renewal that autopay wil...
I just joined PM and I got charged my full plan amount. The auto pay of $2 didn't come off first bill. Does it not apply to the first bill?
My credit card was charged but no confirmation. Will the SIM card be shipped?
I didn't make any changes to my account. All of a sudden, Public Mobile will not charge my credit card for autopay. I have tried to re-enter my credit card information but it will not verify my card. I removed the card altogether and it will not veri...
Hi i cant send any picture messages and im not sure why
Hi, I am a returning member of the community, but as it has been awhile, I had to order a new SIM card. I got it in the mail today, and when I finished the Activate process and screen, I got an Error message that it was an Invalid SIM. I double check...
I previously had a phone with a public mobile sim card destroyed phone and sim card have gotten a new sim card and would like to use the number I had before but all my log in info was on my old phone wondering what I could do to recover and use my ol...
I was going to purchase add ons and didnt change the adding funds to actual payment so it sent the owing payment in 25$ and i only needed 15$. The remaining 10$ has not been used yet and just sitting my account balance. Is there anyway to get the 10$...
Hello,I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.
So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open and i haven't payed anything because ...
I got locked out of my phone because apparently you guys could not process my cc. Fine, I tried calling my CC and nope. You guys locked me out. I tried to talk to a mod. Nope, your website is ridiculously difficult to reach any decent human being.Thi...
Yesterday I was texted an offer. For $35/month, I would receive 3GB of data. I was wondering if this plan would be permanent, or if it’s only good for a certain time limit and would then go back to the $35 Plan’s original data limit of 1GB. Could you...
I currently use a Samsung S5, and it is slow as molasses sometimes. While I know that this is likely not a Public Mobile issue, just wondering if anyone else is experiencing similar issues with older Samsung android phones?
Hello,I have a problem transfer one of my number. I have 2 numbers register under the same account number. And I was able to transfer one of them but when I transfer another one I got message that there is a problem transferring number. How I can tra...
I signed up yesterday. I have provided my nukber to no-one, nor yet made any calls. Today I received calls and voicemails from FDR asset recovery – a spam outfit. How does my number reach these folks? And how do I stop them leaving messages?
I would like to know how can I update my credit card information.My registered credit card is going to expire soon, I got a new one. How can I update the expiry date on my registered credit card? Thank you
Hi there, I was wondering whether it would be possible to receive a copy of my bills via post or so.I need it for proof of address purposes.Let me know !Thanks
for the past few days, my first call always couldn't get through. anything wrong with my number? Message was like: something UT1 issue.. Thanks!
Our cell service is not working. This is on both mine and my husband's phones. It has always had very good reception at this location but now there is nothing. Any idea what is going on?
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