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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54647 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62505 Views
  • 186 replies
  • 32 Bravos

Resolved! Moved province and getting taxed extra

I moved from Ontario to Alberta in Aug 2020. Ontario had 13% Tax while Alberta has only 5 %. I did update my address online on portal.I am on a $25 plan, with autopay I pay only $23. MY Visa shows a charge of $25.99. I am still getting billed as per ...

Unable to Csll

I have a regular talk and text plan. I just went to make a call and I am told that I cannot make a call, bc I don't have calls in my monthly plan. That is incorrect. I have talk and text in a $40 per month plan. My account is up to date. Any idea how...

randymackonka by • Great Neighbour / Super Voisin
  • 1467 Views
  • 8 replies
  • 0 Bravos

Resolved! How do i get Pmt refund?

Initial setup  didnt go thru.. second attempt did..2 pmts taken out by Public mobille.  How do i get 1 refunded back?

Peppertime by • Good Citizen / Bon Citoyen
  • 2284 Views
  • 13 replies
  • 0 Bravos

Resolved! Replacing phone

I am replacing my Moto G5 with a Moto One Vision.  Will I need a new SIM card and will my contacts be transferred with the SIM card?Thanks

shegou by • Great Neighbour / Super Voisin
  • 1504 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot username

I forgot my username for the account login and the email address is also wrong on my profile how can i recover my username 

Abhayaggarwal by • Great Neighbour / Super Voisin
  • 3130 Views
  • 12 replies
  • 1 Bravos

Resolved! Need new phone.

How can I get a new phone for $0 down from public mobile and keep the same plan but new number 

Ruib-93 by • Great Neighbour / Super Voisin
  • 1947 Views
  • 6 replies
  • 1 Bravos

Resolved! can I get text/phone call in Japan?

Hi, I moved to Japan from Canada.  And I bought international call/text and thought the public mobile could be used by roaming for a while, but not.  Question is , can I still use  text/phone call in Japan with my existing Canadian phone number by ro...

tagosaku by • Great Neighbour / Super Voisin
  • 5016 Views
  • 7 replies
  • 0 Bravos

Resolved! trying to switch my number public -> lucky

I followed the steps, and received the confirmation text, but when I replied Yes to the text ... nothing. no reply and no porting. any suggestions?

tryplt by • Great Neighbour / Super Voisin
  • 1377 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Mobile "No Phone Service"

Hello everyone. Three of us in the same household have public mobile SIM cards in our phones. We have all had great service since getting set up a few years ago. Today, all 3 of our phones got NO SERVICE. There is nothing mentioned on the net whether...

pb70 by • Good Citizen / Bon Citoyen
  • 2531 Views
  • 11 replies
  • 2 Bravos

Resolved! Account suspended and service disconnected - HELP

Autopay is on, nothing has changed from my end but my service is disconnected and my account says it's suspended.  It gives me an option to Reactive Current Plan, but I'm not sure if I should proceed this way. My billing date is anyday now (today/tom...

Basienka by • Good Citizen / Bon Citoyen
  • 3737 Views
  • 14 replies
  • 0 Bravos

Resolved! Referral code

Hi guys, I just registered and activated my SIM card. The referral code I added doesn’t reflect $10 off my account. Anyone know why? TIA

RaghadA by • Great Neighbour / Super Voisin
  • 1272 Views
  • 5 replies
  • 1 Bravos

Resolved! Can't access voicemail

When I am using my voicemail service it tells me I have a message. So I press 1 and it reads out the phone number and says "please press one now". When I press one it just tells me to press one now and nothing happens. Please help me 

jackiehaff by • Great Neighbour / Super Voisin
  • 2123 Views
  • 10 replies
  • 0 Bravos

Credit Cards

I have tried to set up my account and autopay using 3 different credit cards all of which were rejected(i used one of them for the initial activation of the sim card) forcing me to go by a voucher in person something I am normally fine with but with ...

MarshC by • Great Neighbour / Super Voisin
  • 1141 Views
  • 4 replies
  • 0 Bravos

Resolved! Manage my accounts

Hi, I have 3 numbers under my name for a long time and I've never login, I'm not sure if I've registered for my all 3 phone numbers before.  Now, I need to change my plan but I can't login.  I want to know is that possible to have one email account r...

leechanseehang by • Great Neighbour / Super Voisin
  • 1803 Views
  • 12 replies
  • 0 Bravos

Resolved! Account Status: Plan Expired

I needed to call a business on 5th April. When I tried to call I got a voice message that said I had no PIN and no active account.At home on my PC I logged on to 'My Account'.Found the following :- Account Status: Plan ExpiredYour plan expired on Apr...

DeeWhy by • Great Neighbour / Super Voisin
  • 1638 Views
  • 9 replies
  • 0 Bravos

Resolved! Somebody spoofed my number

I just received a call from somebody who received a call from my number. They said it is a call from duct cleaning.

AlexRtmn by • Great Neighbour / Super Voisin
  • 3735 Views
  • 17 replies
  • 0 Bravos

Self serv account

I have tried several times from 2 different devices to log into my account and my wife's account to check balance so doesn't go inactive. Every time I try to log onto my account webpage will not load. I can't log into my account or my wife's account....

Phill-40 by • Good Citizen / Bon Citoyen
  • 1942 Views
  • 9 replies
  • 0 Bravos

Resolved! device compatability to network

new mbr and my phone is not listed on the compatability list... is the Samsung A70 good with this network?

WCFJ1979 by • Good Citizen / Bon Citoyen
  • 1582 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming add on

I have a $20 talk/text/data bundle add on and was trying to add it for another 10 days and it isn't there anymore. Did the add on's change?

Delliott by • Great Neighbour / Super Voisin
  • 1290 Views
  • 5 replies
  • 1 Bravos

Plan not auto renewed and unable to log into account to update

I have texts telling me my plan was unable to be auto renewed with the Auto pay, which I see was an issue for a number of accounts.  Now when I try to log into my account, all I get is a blank screen.  Not even an option to actually input my log in i...

Sloughran by • Good Citizen / Bon Citoyen
  • 2932 Views
  • 20 replies
  • 0 Bravos

My Account is a blank page

Hey, just trying to login to my account today, and I see that the My Account link leads to a blank page using Chrome, Firefox, another computer and my phone.Is anybody else encountering this issue?

Shofixti244 by • Great Neighbour / Super Voisin
  • 4298 Views
  • 29 replies
  • 3 Bravos
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