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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Problem with Changing plan

I have changed my plan in the past, but for some reason the page doesn't seem to be working. Anyone else experiencing this problem or know if this problem is being corrected? Thanks

Resolved! Sim

I have registered my sim and selected a number, payment was successful. It's been over 12 hours and the sim is still not working, I have tried it in other devices and it still doesn't work. I've also put a friends functioning sim in my phone so I kno...

Resolved! Plan is lowered

So i went to go pay my phone bill and i pay 70 for it and i went on and it said i have $1 and owing $9 im so confused about i have no problem with it but its so weird

Resolved! Issues renewing plan

Hi. I am having issues renewing my plan. I have topped up my account with $35. I thought it would renewal with my current plan and it didn't. I thought I had to confirm with the $35 and have just topped up another $35, now a total of $70. It's not re...

AUTO PAY CHANGE OF PAYING CARD

I could not activate auto pay to a new Visa debit card.

Data not working

Hi there, I am wondering why I am having troubles with data. It is not working. I tried all methods such as, restarting phone, taking SIM out and putting it back in, resetting network settings. It's possible that I am updated to IOS 15.4, but why wo...

Resolved! Why does my account status say "Plan Expired"?

How can I keep my existing plan and features?

Resolved! Friend referral

I referred my brother with my code and he provided it when he registered as a new customer! There was no reward added to my bill last month and he didn’t receive the 10$ credit on his first bill! Can someone help me straight that up so I can have my ...

Resolved! Activation Error

Hi, I currently have two phones with Public Mobile and trying to set up a third on a new sim card. I want to port a landline phone number over from Rogers. I went through the activation steps and got an error message at the end. That was two days ago...

Number ported, still no service

Resolved! During the transfer of a landline phone number to a cellphone, what is "mixed service"?

During the transfer of a landline phone number to a cellphone, what is "mixed service"?

Resolved! Return

So purchased 8 plus.it arrived and would not power up. charged it and hooked it to itunes and it would not update and suggested service. Sent back for refund and it has arrived back at my house with note on envelop saying phone wasn't powered on. i...

Resolved! Porting phone number

Porting/sim issue??Telus confirmed over the phone that they released my phone number for porting to public mobile several days ago, but when I put my Public Movile SIM card in, I don’t get service. What can I do?

Resolved! Activating a sim card

I am having issues activating my new sim card . When I get to the payment page and enter the payment info and after click enter it says problem activating account contact customer service.I checked my account and the 40 dollars did come out Today rig...

Resolved! Payment

Who do I contact to refund a double payment

I'm getting two bills and charged twice but I have only one phone

Hi, I have one phone but two different credit cards are being charged a monthly fee.

Resolved! credit card blocked

public tried to charge my credit card after it had expired(which is unbelievably stupid of an automated pay system to do) it obviously didnt go through and now my credit card is blocked by the website so even if i try to enter it with the updated exp...

Resolved! USA Roaming Banner Warning

I saw the following banner warning on the add-on page. Important: As of February 22nd, 2022, some United States (U.S) carriers will begin turning down certain 3G/HSPA networks in the U.S. As a result, some customers using U.S. roaming add-ons may be ...

New phone not accessing mobile data even though turned on and permissions given

I put my Public Mobile sim card from my old smartphone into my new cell phone. I then set up the new phone from Start with the old sim card. It appeared to be fine until I left my home and WiFi. Even though I had three bars for the Telus network, the...

Resolved! Making a payment

Can someone please tell me when your auto pay does not go through how do you make a one time payment? I have tried three times and it keeps telling me there is enough funds in the account but there isn't and it won't take the payment and yes there is...

Resolved! over charged,

On January 22, I was billed 2x 1 for $41.81 and the 2d for $45.20, please credit one back thank you?Thank You

Resolved! Incorrect charges to my credit card for my son's account

I recently opened a Public mobile account for myself and my adult son. I had to cancel my account 2 or 3 weeks later when I learned that Public mobile doesn't enable wifi calling which I need in my area. My son kept this accounAlthough my son has ass...

Resolved! Can’t submit ticket

How do I get support I tried to submit a ticket but was not able too, my iPhone seems to work , but not data I can’t access the internet , I have airplane mode off so that’s not the problem

Resolved! Help

i am locked out and it will not let me reset my password please help

Resolved! Don't know which email i used to access account

My cc was compromised, so I canceled the card and it was the card I use for autopay. Now I can't get into the acct to make a payment and my service is suspended. What canI do?Tried paying with other card through *611, but don't have registered card ...

pin/password for Porting out

If ne has to port out from public mobile , you need to provide the account number and pin/password to the new carrier.Where can you find this pin/password?

Resolved! Jan renewal

I have auto pay enabled. I got a text message that thank you for your payment. When I log in and view my transaction history everything was charged twice. My account still shows amount owing 120. Which is my 3 month renewal amount. I had no issues w...

Resolved! Refund

I still have not received my refund of 25.00 from last week

Resolved! Moderator Help please. Email change request.

Hi,I need to change my self-serve account email address. I know I need to submit a ticket to the moderator in order to get that going. So I used the Simon Chatbot and then when I click the link to submit a ticket it sends me to a page where I need to...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails