Customer Support

[jlauhn504]

There's no way to reach customer support. I am unable to make an online account because the website doesn't send me the six digit number.....it just keeps repeating that I have successfully setup the 4 digit code. The code that I setup at Walmart

The only communication solution is to switch provider.....or not?

[darlicious]

@jlauhn504 

Can you post a screenshot of the area that you are getting this message? Remove any personal info. It could be just a browser issue but it's hard to tell where you are in the process that you are getting the message about your 4 digit account pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@jlauhn504 

Hmmmm....you are doing something wrong. On the right side of the account log in page where you create your self serve account you enter your phone number. Then you are sent a 6 digit alphanumeric code from 611 to enter. Then it allows you to enter your email that you used at activation to finish creating your self serve account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv · Accepted solution]

---

@jlauhn504 wrote:

There's no way to reach customer support. I am unable to make an online account because the website doesn't send me the six digit number.....it just keeps repeating that I have successfully setup the 4 digit code. The code that I setup at Walmart

The only communication solution is to switch provider.....or not?

---

@jlauhn504 

Are you using this area to set up/register for a self serve account: https://selfserve.publicmobile.ca/self-registration/

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)