Community

Resolved! Unable to port number

Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...

Resolved! My simcard not yet arrived

Hello everyone I am new to this communityI ordered my simcard on the 7th of September but still not arrived. Whom should I contact  thanksdeena

Resolved! NO Services

Hi there! I have bought a new SIM card for my daughter  and did the self activation the way we have done before. But this the first time it's giving me hard time from September 9th to till now shows " NO Services" . Is there anyone can help me to res...

Resolved! SIMCard not posted yet

I have bought a SIMCard online on September 5 and nothing was delivered yet. Today is September 14. I will leave my address tomorrow. I do not know what should I do?

Resolved! Re: Switching plans

I currently pay $35 for 3G data with promotion 2G dataif I switch to $40 for 4.5G, Can I keep promotion 2G or I have re-signed up to new account to get that deal ?

Resolved! Remove my account and autopay.

Resolved! Umidigi A9 Not on cell phone list

Hello - I just bought a Umidigi A9 on Amazon and I see that it is not on the list of cell phones that are compatible with the Public Mobile network.  Is this because it is a new phone and not yet listed on the PM network.  Will I still be able to acc...

Resolved! Referral code for 10 dollar credit

Hi, Dear,  I have used my friend's referral code when I signed up with Public Mobile and it says it will be used in the next bill. However, when I open my account today, I do not see the credit in my account. What happened and how to fix or need wait...

Resolved! Constant SMS (Text) Issues In Last 2 Weeks

Hi there, It seems for about the last 2 weeks I am having text issues. I am experiencing: 1) 2FA (2 factor authentication) from multiple services are taking an extremely long time to be received.  2) Sending and receiving text are delayed, or fail.  ...

Resolved! Not receiving sms confirmation codes

Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...

Resolved! Cancel auto-pay

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...

Resolved! Promo Code

Hi evryone,i activated my new PM sim yesterday.After opening the account i tried to use the promo code for getting 2GB bonus.My plan is 35$/month.In email i got that i am eligible for this offer.But the promo code is not working.Can you help me?

Resolved! porting

I installed my new sim card before having my number ported and existing service cancelled. I have reinstalled the old sim card and now still have previous service. How can I rectify this situation .

Resolved! How to add a second public mobile phone number to My Account

I have two public mobile phone numbers, how can I have them both under my one account.

Resolved! $0 holiday 2GB gone?

Does anyone know if there was a time limit for the additional data offered for the holidays? One of my daughters accounts still have the data, the other one it is missing now. Thanks!

Resolved! Making a Payment

What happens if I get ODSP (Disability) check on September 30th but my phone is due September 18th..... and need my phone to call into court if I don't call in I can end up in jail for a Breach.....

Resolved! Payment Date Changes

I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...