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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Replacement for Home Phone & Wi-Fi

Hello everyone! I was wondering if anyone in the community could help me find out if it would be possible to use a Public Mobile subscription to replace a home phone and internet. My parents live in a remote town where the landlines are third party (...

Top up....

HI. ..I didn't use my Public mobile card for almost 2 months. I had purchased 2 $20 dollar top up cards and when I went thru the steps in adding them onto my phone, the funds were excepted but I didn't have service till the end of the month close to ...

Resolved! Phone not compatible

So I tried to switch my daughter over to publioc mobile along with myself but didn't realize her Iphone SE would not be compatible. How do I cancel the transaction and reverse the number transfer process until I can get her a compatible phone? Thanks...

Resolved! Re: [Help Needed] LeI cannot phone or messaget us know about your experience on the Community!

I can't make calls or send messages

Resolved! Call forwarding to USA number.

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwardingIt doesn't state that we can't forward to a USA "10 digit number". Of course we would need an add on for long distance when forwarding. Is this ever going to change where we can forwa...

Data not working

New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywh...

Payment method

I changed my credit card...how can i contact you...my phone is not working from last one week...would you like to help me...or should i change my Sim to Rogers?

Resolved! Total amount of data

In my paid plan. I have 1.5 plus an extra one gig. Then there's a separate box in my profile that says my promotion. Which state I have another gig? Is my total 2.5 gigs or 3.5 gigs of data?

eSIM? Apple Watch?

I guess is unlikely, any chance PM support eSIM and/or Apple Watch Cellular?

Resolved! Just payed for plan, then it says my plan expites today and still does not work

I figured that I had some kind of referral bonuses as it showed on my account that I had $2.00 on it and owed an estimated $8.00 to resume service. I payed it and says my plan will expire today. I tried to text and call and the service is atill dead....

Unlimited Canada Wide Talk

What does this mean exactly? This is part of my plan. I have a 613 area code, but when I try to call a 416 area code it says I do not have an active long distance add on and to purchase an add on.

Resolved! locked out of self serve

cant log in to self serve and cant get 611 on phone to top up

Resolved! VOIP with 3G?

So I use VOIP internet phone a lot to make overseas calls. will 3G connection with PM works well? I mainly use it with Skype and Google Voice.

Turn Off Auto Top-up Data

My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing dat...

Resolved! No Internet Any Thoughts or Suggestions

Its been 3 days since my data hasn't worked. My data is turned on so that is not the issue lol Any ideas? If it doesn't change soon might have to look for another service provider. Normally works fine for things that I do, like weather etc.

Resolved! Forfait

Bonjour, je viens d'acheter une carte SIM et un forfait par contre je suis allé un leu vite et je n'aurais pas besoin de ce forfait maintenant. Est-ce que je le perdrai si je ne l'utilise pas tout de suite où si je pourrai toujours m'en servir le moi...

PUK

Can you give me my puk code

Resolved! Usage

Hi I am a new user since December 2019. I notice my data usage of my bonus 1GB data started with 787mb USED from the start of the billing cycle. How is that poosible?

Why are add on's so expensive

Port number

It has been almost a week my port over number from Koodo still not working. I am on a temp number. I powered the iPhone. What do I need to do?

Lost Service

I was in the middle of a call this afternoon when I lost service. Haven't been able to fix the problem (restarted my phone, reset my network, turned airplane mode on and off, tested my SIM card on another phone and still had no service). My plan was ...

Resolved! Account Deactivated with AutoPay

I just tried to make a call to find out that my account has been deactivated. I've been on AutoPay for years without any issues. When I login to my account I see this message as a banner at the top: Please disregard this message if you have enough fu...

Resolved! Traveling to US for 50 days

Hello, I am traveling to the US, will be there 50days. Is there an addon that i can add to cover all those days?And set start / end dates?

Resolved! How do I get rewards ?

Gah so frustrating

Resolved! $5 off promo question............

On Jan.28th I transferred my number from chatr to PM at a Wal-mart in Oakville,ON. I opted for the Auto-pay and was charged $25( plus tax) on that day to my credit card. When I look at my account it says I will be charged $23 next Feb.27th but the a...

Resolved! Re: Puk code needed

How/where do I get a puk code to unlock my LG phone?l locked it by mistake.

Resolved! How to get invoice of every month

As above the title, wondering how do I get the invoice of every month from PM. Should they send me by email every month?

Resolved! Has anyone else done a comparison between carriers?

I noticed a lot of companies require a phone to be purchased with their plans. I figured out the cost for paying for the Koodo plan with a tab equates to the purchase of a new phone. People may not have realized that they are buying the phone over th...

Resolved! Want to port my number to another service and KEEP this account with a new number

Hi, I have a valid account and a number I want to port to another provider. I still want to keep this account with a new number. The Public Mobile number I have is supposed to be ported tonight to the new provider, (for my daughter). Can I just choos...

Resolved! Cancel my old Freedom Mobile account

Hi,I've switched to PM, and ported my old Freedom number to PM.The PM service seems to be working as plannedNow, how do I get rid of my old Freedom account? I was under the impression that once the number is ported the old carrier will cancel the acc...

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