02-24-2022 12:15 PM
purchased 2 payment vouchers from Blackhawk ( at SuperStore Quinpool Rd, Halifax) yesterday: none would work/ we phoned Blackhawk and they say the vouchers are activated and the issue is with Public Mobile… / no phone service/ tried *611-same results My $30.00 lost in cyberspace
Solved! Go to Solution.
02-24-2022 03:14 PM
Thanks @Anonymous misread. lol
02-24-2022 03:11 PM
@hTideGnow : Language eh. 🙂 With going on to say "not on website", I interpreted it as using 611.
02-24-2022 03:09 PM
02-24-2022 03:00 PM
I used to buy vouchers at Loblaws to get 3% cashback on my CC instead of 1% when paid through PM. I don't remember exactly as it's been a couple of years*, but I recall that it would work if redeeming on phone and not on website, or vice versa.
[*I gave up as it was too much trouble for an extra 2%]
02-24-2022 12:57 PM
You need to wait 24 hours before they are activated. Hope this helps
02-24-2022 12:47 PM
It could take up to 24 hours for voucher’s PIN to become active.
02-24-2022 12:39 PM
@BobTheBob : And the balance isn't seeing it? The 611 will tell you your balance as well. Have a look at your payment history from here. Maybe something did something with the money. Are your services working at the moment?
02-24-2022 12:37 PM
thanks 4 all the options/ i submitted tickets
02-24-2022 12:29 PM - edited 02-24-2022 12:29 PM
@BobTheBob So, i thas been 24 hours since you bought?
Open a ticket with PM Support and have them to check
open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-24-2022 12:27 PM
i have tried both of the 12 digit pin and the Voucher/ i have a $5 one and a $25 - none of the 4 works/ thanks 4 the wait 1 hr hint/ but between yesterday, last night ant today/ nothing
02-24-2022 12:21 PM
@BobTheBob : If you do have multiple sets of 12 digit numbers then be sure to use the one labeled PIN# if so labeled. But you can only make a couple attempts per hour. So wait another hour and try again.
02-24-2022 12:18 PM - edited 02-24-2022 12:19 PM
@BobTheBob Look at the vouchers very closely. There may be two areas that list 12 digit numbers. Some might say pin and other might say reference.. be sure to try both..
Try adding it via calling 611 and logging into your account. If all fails contact support.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
Or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.