I was charged twice on the March 1 2022.

[Aleksandr]

Hey, team could you please check and revert one of the transactions.
I doublechecked with my bank - they see 2 different transactions with different ids - so bank insist on two charges.
However I do not see it in my Public mobile account -- there is only one deposit on the March 1 there.

I have autopayment set up for about a year and till this case all was fine.

Could you please check it?

[darlicious · Accepted solution]

@Aleksandr 

Do you have both transaction charge reference #'s from your bank? Contact customer support with both reference #'s and a screenshot of your statement and ask them to refund the extra charge. Have them open a ticket with the tech team to investigate why autopay double charged your card to ensure it doesn't happen again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Aleksandr   If you login to My Account, check the Transaction History, do you see there are 2 transactions regarding charging there?

And Available Fund on My Account, is it showing $0 or an amount same as your Plan amount or even more?

and did you activate just last month?  If so, did you recall any trouble with activation and you had to activated a second time?  I just worry you had created 2 account by accident

But no worry, open ticket with PM Support and they can trace and refund if there was any error:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there