payment

[kim64]

got a text saying your plan did not renew because we did not receive payment

i have sufficient funds and have my new master card with all the proper info in there

talked to simon the gobot thing and he said to come here

how do i get this resolved?

[softech]

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@kim64 wrote:

i was on auto pay , now i cant see how to make sure i still am?

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  @kim64   It could be just a one time Autopay failure.  

Here is how to confirm your Autopay still enabled.  Login to my account, on the Overview tab, at the bottom, you should see You are current registered for dynamic Autopay:

However, I suggest you to still closely monitor on your next payment date to confirm it is working again

[softech]

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@kim64 wrote:

when i click amount do and then submit, it just reverts back to select an amount

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@kim64  do not use "Amount Due"

the key is to use the other "Other (Enter the desired payment amount) " and enter either $1 (if your Available Fund = your plan amount )  or enter the plan amount if your Available Fund = $0

[kim64]

when i click amount do and then submit, it just reverts back to select an amount

[kim64]

i was on auto pay , now i cant see how to make sure i still am?

[BKNS27 · Accepted solution]

@kim64 

You will need to login to account and click on make payment and update your CC if you are on AutoPay.

If you are on AutoPay, there is a glitch that it was turned off. So check if you are registered on dynamic AutoPay. Turn on if it is turned off.

[softech]

@kim64   Autopay failed occasionally.    Please login to My Account and check.  Likely the status will be showing Suspended 

Please go to Payment Tab , click One time payment and use the option "Other (Enter the desired payment amount)"  and then manually enter your plan amount and click Submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment processed, click on the button "Reactivate current plan" if it is around

Then logoff My Account and reboot your phone and should be good

[dabr]

@kim64   You'll need to log into your account and if you see the Reactivate option (top rightish) then click that to try push the payment.

Otherwise if your services are working then it could just be an errant message and can be safely ignored.