Somone need to get in contact with me ASAP

[Julis]

NOT ONLY DID TOU PEOPOE CHARGE MY CHARGE TWICE! I ALSO HAVE NO CELL SERVICE BECAUSE IRS SHOWING THAT A PAYMENT DUE BUT YOU PEOPLW CHARGED ME TWICE!! 

SOMEONE NEEDS RO GET IN CONTACT WITH ME SINCE NON OF YOUE CHATBOT WORKS BEFORE WE HAVE A SERIOUS PROBLEM! 

[funpig1]

@Julis 

After an agent fixes your problem, ask for a "bill credit" as compensation for your "service issue". I hope you don't have any more problems going forward. Good luck.

[CSA_PM]

Thank you for escalating! We’re here to assist, and we appreciate the support from community Oracles. However, for customer security and account protection, it’s important that the customer submits a ticket themselves.

This process ensures proper authentication and helps us safeguard sensitive information. The agents are happy to help once the ticket is submitted.

[softech]

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@CSA_PM wrote:

Hello @ Julis,

Sorry to hear about the issue you're experiencing. As @ hTideGnow said you can open a ticket and a Customer Support Agent will look into the duplicate charge and service interruption.

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@CSA_PM 

I have escalated the issue, why don't you message OP directly?  From what I understand, if Oracle escalate the issue, you will message OP directly to save them the step to submit another ticket.

(cc: @Ck_PM ) 

[CSA_PM]

Hello @ Julis,

Sorry to hear about the issue you're experiencing. As @ hTideGnow said you can open a ticket and a Customer Support Agent will look into the duplicate charge and service interruption.

[softech]

@Julis 

I have escalated the issue on behalf, PM support will contact you via community inbox.  Please monitor the inbox for their reply 
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Julis 

you sure one of the two charges not just a pending charge?

and we are just customers here, you need to reach out to support agent directly by submitting a ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage