activation issue

[Rebecca_Lao]

hi there, i have a problem and i m unable to submit a ticket thought i input all the filed and still cannot submit. I try to contact the online agent and he (to calos) said takes the sales and cannot fix my issue. so i have no way to solve my issue. Hope i can get the answer here.

I subsribe the new plan 3 days ago with a $5 sim card mail to my home. the payment was processed via my visa card but i still have not received my sim card. when i log in my account, the error is M8703. i cannot activate my profile,  I need the sim card for mobile service asap for work use.  can someone help me to fix my issue. thanks

Rebecca

[Sansan · Accepted solution]

Hi,

If you choose option to mail SIM card,  it's roughly 10 business days. 

If you want it quicker, you can check any Telus /Koodo/mobile Klink in your area if they sell and purchase for $10+.

If you have Amazon prime it's 2 business days delivery and $5.00+.

Message cs agents at the link below for any help with signing in and if they can credit you back if you purchase another one.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437