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Why did I have an extra payment come out ?

JanetBerry
Great Neighbour / Super Voisin

I pay a monthly fee of $45.60 which came out July 7 from my credit card. I noticed on my online banking today from my debit card a payment of $18.37, it said, OPOS public mobile self 85547. Could you tell me what this payment is? 

1 REPLY 1

softech
Oracle
Oracle

@JanetBerry $18.37 is $16 or $17.50 before tax depends on the province 

Did you buy any add-on ? Check My Account's Payment history ( https://myaccount.publicmobile.ca/en/account/payment/payment-history  ) and see if it shows

If still unsure the charge, ask PM CS Agent to check

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    
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