Withdrawn payment twice this month of March/2022

[hasanasi]

I would like to get a refund for the excess payment that have been withdrawn from my account this month month of March/2022 ASAP.

[esjliv]

---

@Hasas wrote:

Hello:

I had to update my credit card information. After updating I tried to pay pay for three phones for the month of March. During this time I accidentally payed twice for three phones. Now, I would like to know how I can get my money back. I would like to request you to give my all the discounts "refer a friend", "auto pay" on my monthly payment. This is my 2nd year with public mobile so, I will get discount for all my phones for being with the company for 2nd year. Please let me know. Thanks

---

@hasanasi - any extra funds paid/topped up that are now added to your Available Funds area will be used up first before any registered card on the account is charged for future renewals.

If may take longer for a refund than you would like. So best to leave it there to future renewals rather than request the hassle of a refund.

Your rewards will be deducted from your Available Funds balance first before any funds will be charged to your registered credit card on file (if you have one registered).

[esjliv]

---

@hasanasi wrote:

I would like to get a refund for the excess payment that have been withdrawn from my account this month month of March/2022 ASAP.

---

@hasanasi 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@Hasas  Likely the overpaid ammout are still in the accounts as Availabe Fund and could be used for next renewal, which is easier. 

But if you want,  you can try to request the refund and PM Scott  will look into it.   Please open ticket with PM.   Since you are enquiring for 2 accounts,  maybe open via direct message:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Hasas]

Hello:

I had to update my credit card information. After updating I tried to pay pay for three phones for the month of March. During this time I accidentally payed twice for three phones. Now, I would like to know how I can get my money back. I would like to request you to give my all the discounts "refer a friend", "auto pay" on my monthly payment. This is my 2nd year with public mobile so, I will get discount for all my phones for being with the company for 2nd year. Please let me know. Thanks

[softech]

@hasanasi   Was it charged twice by Autopay? or you submitted manual payment twice?  If you login to My Account, do you see any amount there as Available Fund?  Also check the Transaction history page and confirm if it confirmed it charged twice

If it only shows once in the transaction history and you just activated last month, it could be that the activation had issue and maybe it created 2 accounts by accident.  Please open ticket with PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[will13am · Accepted solution]

@hasanasi , are you seeing a fund balance in your self serve account as a result of the double top up?  If so, I would suggest leaving the funds in the account as it will go to paying for the next renewal automatically.  It could take some time to reverse the payment.  If you want to pursue it, click on the chat symbol on the lower right corner of the web page and initiate a support ticket.