Data add on

[yejin0927]

I tried purchasing 1G data on my plan and proceed with data add on and made a payment of $15 however, not too sure if it has been added correctly. I restarted my phone after the purchase. Do I need to make full payment of my plan before purchasing the add on? 

[computergeek541]

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@dabr wrote:

@yejin0927    Purchasing add-ons is a two step process, first add funds and then back to the add-on page to purchase the applicable add-on, did you take the second step?   You do need an active plan/account to use any add-ons in your account.

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It's true that an active plan is needded to use an add-on.  In addition to that, I'm thinking that the plan may be already active and that My Account wouldn't allow the purchase of an add-onif the account were suspended.

@yejin0927 

A payment for the plan amount would only be needed if the payment was missed when your plan was set to last renew.

[hTideGnow]

Hi @yejin0927 if the purchase was done successfully,  you should see it under My Data & Add-ons in My Account.  Check it.  if not there, your Available Fund should have $15

[dabr · Accepted solution]

@yejin0927    Purchasing add-ons is a two step process, first add funds and then back to the add-on page to purchase the applicable add-on, did you take the second step?   You do need an active plan/account to use any add-ons in your account.

[BeachNBeer]

@yejin0927  Log into your account and check to see if the funds are in your available balance as it's two steps to buy an add-on. 1- add money 2- buy the add-on..

If you have the funds in your available balance go back to "Purchase add-ons" and now buy the add-on.

Let us know