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8B1 (Or HB1) error code.

Thidshithan
Great Neighbour / Super Voisin

anytime someone tries calling me and I answer it instantly goes. Call ended for them, and then when I start making calls, it says that error code. I’ve done all the old-school tricks like resetting network data, restarting my phone and what not and had accidentally bought a new eSIM when trying to refresh it for free so I’m down six dollars and also unable to call. I’ve sent numerous tickets and none have responded. I am very frustrated right now. if anyone has a similar experience and found out a way to fix it please let me know cause I’ve been having too much problems like this with Public Mobile and I know it’s not user error.

2 REPLIES 2

Thidshithan
Great Neighbour / Super Voisin

i’ll be trying that out, but like I said they haven’t responded. I feel like this issues is happening to many others now so they’re probably overwhelmed with the amount of people reaching out. I’m not gonna blame customer support, but if this issue comes back again, I might just gotta switch. 

hTideGnow
Mayor / Maire

hi @Thidshithan 

usually rebooting the phone would clear it up

if it happens too often, ask PM agent to refresh the account

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage