Community

Receive text msg and calls when I travelling to China

Can I receive text msg and calls when I travelling to China, I won't use data. And how does it cost me? I mean the roaming rate. My current plan is 15 CAD/month. Thank you.

CAN/US Data plan

My mom is going on a cruise shortly and she has the CAN/US data plan.  She isn't really all that tech savvy and explaining to her how to enable and disable roaming isn't going to be much of an option.Having said that, the cruise will leave from NYC a...

Why I am paying much more?!

Hello,I've been a subscriber with Public Mobile for more than 6 years.Currently, I am paying 29$ + tax for my Subscription (10 GB of Data 4G) while the new subscriber gets the same plan for only 23$, that's 20 % difference and I can't change to that ...

Port Number from Freedom to Public Mobile

Hi,I have just requested to port my number to public mobile from my previous service provider, freedom mobile. They wanted me to request again because there was an issue with my first request. How can I request it again? Please let me know.Thank you

Can you receive calls while roaming in US for $34 50GB 5G Can/US?

Does $34 50GB 5G Can/US include phone roaming in the US? Data roaming is enabled, but can you receive calls while roaming?

Message response error

I'm trying to respond to CS_Agent regarding a billing issue, but when I try to send my reply I get the error The message stays, and nothing is highlighted in my message, nothing has been removed and it will not allow me to send and the same prompt ke...

Credit card charged but service suspended

Hi folks,I recently changed my phone plan and set it to take effect on my renewal date. My credit card has been charged but I cannot send a text message or make a call. Every time I make a call, I keep getting an automated response saying that I don'...

Problems with transferring my numbner

Recently signed up and tried to transfer my old number to Public (from Bell). I've responded to the messages that were sent confirming the transfer, restarted my phone and removed my Bell Sim card but I still cannot receive calls/texts. When I send t...

Refer a friend not added automatically????

Been a customer since 2016 and I had a person recently use my code for refer a friend and it is not showing up in my rewards.  This is the second time in 6 months this has happened.  Why do I have to reach out for help when this should be automatical...

Reactivate my sim/service

He so I need to reactivate my sim I let it go for a long time maybe 3 months now but I want to got it back up and hoping I don't have to get a new sim and save my old number can anyone help me?

How do I activate my account

How do I get public mobile to resend my confirmation number and temporary number so I can transfer my number to public mobile?

How to chat with a customer support agent

service is mixed up with old number still

i changed my number over a year ago, yet my old number keeps sending and receiving texts . It is very strange and I have no idea whats happening

Data Add on incompatibility clarification

Hi there,My data add on I purchased was labelled as incompatible right from the start. Does this mean I still get charged for the add on? If it doesn't work, can I remove the add on? Thanks in advance,Saquib

How do I change my email address

confirmation error

hi there,i get an error after passing the username and password. i want to subscribe for 40GB plan 

New phone MMS still not downloading

I just replaced my phone with a Samsung S20 model. Recently my old phone would not receive MMS downloads from Messages. I understand something changed with Mobile in regards to this in February. I was hoping my new phone would not have this same issu...

Text offer

Hi, we have 4 phones with public mobile. 3 of us got the latest text offer. The 4th had offers turned on but didn't get the offer. Is there anyway to subscribe to the deal without getting the text ? Thanks for your help.

Issue while registering first time - LET’S COMPLETE YOUR ACTIVATION.

Dear Support Team,I am reaching out for assistance regarding an issue I am facing while trying to register my SIM card. After receiving a message stating that I already have an active subscription, I attempted to complete the activation process by cl...

Email

I only want to subscribe for one month date plan in july 20 when I signed up, how can I make sure it is automatically cancel after month month or do I have to give my month of notice?my email is [email protected] 

Loyalty points

How come I didn't get my 5 rewards points for being a loyal customer, that I used to get every month before you introduced this new reward system. This a joke and I am not happy with the new reward system. Scam, give back the loyalty points or we sho...

I was trying to activate yesterday and it failed

I tried to activate yesterday but it failed I tried again today and it says contact agent can anyone help 

no reward this month?

I got no autopay or loyalty reward this month. 

Cancel public mobile account

Hello! I have been with public mobile for years but decided to cancel my public mobile account now and have unsubscribed. My renewal date is May 28, 2024. It now says I am not subscribed and current subscription expires on May 28,2024. However, it sa...

Add on US talk, text and data

Talk and text not work because it is setup -1 available for talk and text.  Usage is 0.