Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am switching from Freedom to Public. I removed the freedom sim and gave it to my daughter. I put the new public mobile sim in my iPhone 8. I chose a new number. It does not work.
Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...
How do I confirm if my sim can receive SMS messages from +882 phone numbers.
It happened to me for the second time now that the auto-pay failed and now I am not even able to make the payment manually and I don't understand why and what is happening. I tried 2 different credit cards and 2 different debit card and I always just...
HiiiI am trying to with mt credit card and its not willing top up mt account
I've tried several time on different days and can't seem to get any help. I can't seem to get a service ticket issued because it just shows an error. I've tried everything I know and still no service.When I try to call and the phone just hangs up be...
I purchased the add-on before my trip. When I went across the boarder I was notified that I had entered the US and that roaming was on. I can text and phone, but I have zero data. There's no minutes being recorded on my add-on, so now I don't beli...
I have a 20GB 5G Unlimited data Plan and I reached the limit, but when I reached 50MB left on high-speed 250mbps data and tried to look at my data usage, it displayed that Cloudflare has blocked access to Eversafe ID portal from eversafe.id.telus.com...
Would be great if PM could eventually benefit from Satellite to Mobile tech too PM needs to be able to benefit as well, As I am hoping to see Greater Expansion of Countries in the PM Roaming List, Wi-Fi Call, and More I believe it is possible
Admin/moderator, I ordered 2 SIM cards on Nov 21 and 25. I still haven't received them. Can someone please advise?
Long story trying to get wife's SIM card activated - for whatever reason at step 5 of the process it says SIM card is already in use and will not let her continue to put her phone number in (coming over from Telus). Everytime she logs into the app i...
I did a payment with a voucher and my plan is not working
I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible.
Hi,.As a loyal customer, I would like to make a plan change for the 4G 10 gig $29,00 plan. I don't understand why it is reserved for new customers only. Not a good strategy to not reward current users who have been loyal to the company for years. ...
Hello everyone!I am new to Public Moblie. I joined November 14. I originally chose the 20gb for $34 plan but then switched to the black friday offer of 40gb for $34 (I selected change on renewal). Today, I got auto charged, which worked overall as it...
For over a week, I've tried multiple times a day to update the Card on this Account which I DO NOT want on the card its currently on however, It refuses to let me update it no matter how many times I try... I thought this issue was resolved @J_PM? Cl...
My wife and I both have pixel 4a 5G's and both recently upgraded to a 5G 40 GB plan, that both took effect in the past 3 weeks.We've both enabled 5G as the "preferred" network in our phone settings, but we still seem to only get "LTE+" connection, ev...
Hi, my iPhone 12 can use iMessage and recieved SMS but can't send SMS. Is there a solution? Thanks
I deleted an old eSIM card and accidentally deleted the one that was active and now my phone doesn't work. How do I get it to work again??
We need help. My daughter and I both have an account with Public. My credit card which is on both accounts expired this week and I have had covid and I missed it. We were suspended today, I went in created an account and changed the expiry date on th...
I just switched plans and my phone lost all reception. I can't call, text or use the internet. Any advice?
I paid for a SIM card as a part of a new activation, the email I received shows my address but it doesn’t show my unit number. I’m worried I paid for a SIM that I won’t ever receive. There’s no tracking number either.Can I cancel this SIM and get a r...
Tried everything with a phone tech nothing no service no SMS nothing getting pissed now
I have switched my plan to a Canada-US plan, ahead of a trip to the states. The fine print said: "⁺⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada an...
i think the email address is wrong as when we click forgot email and enter cell we do not receive any emails from public mobile
I recently opened a ticket and spoke with a customer service rep. Who was supposed to change my plan. So I went back into our messages and they were all deleted. Then it went back into open another ticket and now it won't let me at all. Hopefully thi...
Today I lost a referral. The phone number lost is my wife's and her account shows as fully active. How would this happen?
I want to upgrade my current 3g subscription to your 5g boxing day promo for $34. per month. How can I do that?
I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.
