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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

'keep alive' plan?

Is there, or will there ever be, a 'keep alive' plan? I am an expat from Canada and even at the lowest subscription price, it adds up pretty fast over the years for something I basically get no value from fromHowever, I would like to preserve my numb...

Account suspended

My account got suspended the day after payment was due. No warning text or anything to let me know my account wasn't active. There was a problem with my card, I could have and did solve the card problem in 5 minutes but I still lost a customer who c...

Resolved! Block usage

My son had 3GB, was always going over - I changed provider, Upgraded him to 20GB on his phone and now he is always on his phone. On other plans i was able to block his usage, is there a way to do this on Public mobile ? Total, per week, per day et...

Resolved! Can I pickup my sim card in local store after two weeks waiting for delivery

I placed my order two weeks ago, but still haven't received my order yet. Can I go to local store to pickup my order instead of waiting? Thanks!

I have noticed that as PM E-Sims not as robust, and with Plans Changing and Add-On Data gripes.....

Would it be more prudent for PM to perhaps put the E-Sims and 5G LTE Advanced speeds Plans on Hold and focus on the 4G LTE Advanced stuff, Rolling the VoLTE, All Call-Forwarding options, getting the Add-Ons Data Timed usage to something that PPL migh...

Cancel/Port Out

Trying to leave Public Mobile. I’ve used the chats to help me and all of them say I will receive an SMS. Nothing yet and I’ve tried this quite a few times. How can I leave?

I can't sign in and compete my subscription

Hi, I am a new public mobile user. I bought the sim card and tried to transfer my old number. I went through the process and made the payment then I am not able to sign in any more. Please help. Thanks

Reward

I thought I was buying extra data but it is only for the us And I exchange for regular data

Stolen phone, what do I do

My phone was stolen what do I do to stop use of my number

Can I have two public mobile accounts?

Resolved! If I change email address in current account, will I be able to use the freed email for new account?

Hi, I want to start a new Public Mobile subscription with the email address I currently use for another account with Public Mobile. If I change the email address for the first account, will I be able to use the freed email account to start a new subs...

Call forward conditional/variable - can't get to work

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwAaTA...

Billing overcharge

How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone

lost/stolen phone

My mother-in-law's phone was probably stolen. We tried to go into her account to report it stolen, but it sends a code to her phone..... which she doesn't have. How can we sign into the account?

Resolved! Charge

I was charged $5.65 the other day and I cannot figure out why. I've checked my account and I did not add an add-on. Please help.Thanks.

Merging Calls

Not sure if this is an issue with PublicMobile or me so I decided to ask.I have an Iphone 7+. When I try to merge a call, I can't hear the person I called first anymore. The first person can still hear me, though.I have the US-Canada plan. I'm merg...

Resolved! Oneplus Nord N20 SE compatability

Does anyone know if this will work with public mobile? Thanks

Resolved! Locked out

My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...

Resolved! Multiple add-on charges

My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed

Call forwarding while overseas

Question on call forwarding. If I go to the UK and forward my PM calls to a different Canadian number/app does my PM sim need to remain in Canada in a phone that's turned on?

Resolved! Can’t activate my e sim

I tried to activate my e sim porting it from freedom and got a message saying unable to activate e sim. Please help

Resolved! Looking for easy instructions to transition "My Account" from old log in to current log in

Hello, is there a simple (step by step) guide to transition "My Account" from the old login (pre-Eversafe) to the current log in system without contacting CSA or PM support?I need to update my payment info. So do I start by log in or sign in?I don't...

Network issues - others having issue?

I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.Getting the error "Not registered on network" when trying to di...

Esim manager

In order to use Esim I need to have Esim manager option on my galaxy Samsung s9 phone but I don't find it under settings >connection . Could you please help? Many thanks Champa

Resolved! Port Eligibility.

I have someone here porting from Koodo Prepaid to Public Mobile and the number isn't Eligable for Port so we set them up with a new temporary number on the Public Account so the Port Department can do it manually like usual. I called Telus Porting De...

Can’t call out or get calls

My bill was unpaid due to stolen credit card, have new card and believe I have pie my bill but phone not working, no out or in calls

Advice on how to get US roaming package working for phone calls?

Hi, I purchased a US data roaming package for a trip to the US. I'm currently in San Francisco. Text and data are working, but I can't make any phone calls. Is there anything I can do to make it possible to use my phone while I'm in the US? I'm only ...

No service

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks. Is the tower down?! Is there a way to find out? Thanks!

Does voicemail call count as usage?

Why my outgoing call to 1 (647) 580-4001 also count as usage?

Number transfer from public mobile to rogers issues

I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...