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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2790 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17831 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 29032 Views
  • 184 replies
  • 27 Bravos

Resolved! Promo code

I want to change my plan and avail of the additional 12GB promo. BUT how can I add those promo codes. Does it apply to new activation only? 

Scriptkilt93 by Great Neighbour / Super Voisin
  • 605 Views
  • 7 replies
  • 0 Bravos

Call not receiving

I notice since 3 weeks I am not able to receive any call I already check,clean, SIM card but I can call onlyplease help

Mehdimomin by Great Neighbour / Super Voisin
  • 409 Views
  • 6 replies
  • 0 Bravos

Resolved! Toronto account - can't text from Montreal.

Have weird situation - My account with Toronto number has no problem texting from Toronto,  Ontario -to Montreal ---However my phone won't text from Montreal to Toronto.  My phone's setting has SMS and MMS enabled.What is wrong?

Tsawwassen by Model Citizen / Citoyen Modèle
  • 467 Views
  • 5 replies
  • 0 Bravos

Resolved! Holiday give-away data speeds

Hello, I have 2GB giveaway from the holidays, what speed is this data? I currently have a 4G speed plan. Or is the giveaway always 3G speed?Thanks!

gtom by Great Neighbour / Super Voisin
  • 350 Views
  • 6 replies
  • 2 Bravos

Resolved! Need Help

I cannot receive incoming calls and my previous provider (Freedom) continue to bill me stating I have not cancelled my plan. Can someone please help! p.s. it would be nice if there was a customer service # we could call and speak to a live agent to h...

Spyro9 by Great Neighbour / Super Voisin
  • 356 Views
  • 6 replies
  • 1 Bravos

Resolved! question

how to know my pin #

yx1997 by Great Citizen / Super Citoyen
  • 471 Views
  • 13 replies
  • 0 Bravos

Resolved! toronto

i ordered an iphone from here yesterday.  the money was taken out of my account but i have not received a receipt or notice that this was placed and paid 

BubbyCookie47 by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 0 Bravos

YOU WON'T ACCEPT MY CREDIT CARDS

I HAVE ALREADY PURCHASED SIM CARD FROM YOU .  i HAVE COMPLETED EVERYTHING RIGHT YUP TO PAYMENT AND YOU WON'T ACCEPT EITHER OF THE CARDS THAT I HAVE.  I HAVE HAD NO PROBLEMS WITH ANY OTHER COMPANY ACCEPTING MY PAYMENTS.  i AM BEYOND FRUSTRATED WITH YO...

mamablueberry by Great Neighbour / Super Voisin
  • 451 Views
  • 7 replies
  • 0 Bravos

Account suspended

my account was due on the 24 th I paid on the 28th and I still can not call or receive calls. It also says my account is suspended but I have a $20. Balance. What do I do to activate so I can make calls? Thank you

Nana2017 by Good Citizen / Bon Citoyen
  • 934 Views
  • 20 replies
  • 0 Bravos

Resolved! Account Number

Hi I need help getting my account number but I have no access to my online account. 

BINHNAM by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

I want to add some data to my plan how do I make a self serve account?

Ray131 by Great Neighbour / Super Voisin
  • 588 Views
  • 9 replies
  • 1 Bravos

need help switching back to rewards from points

I had noticed my account has been switched to the points system and would like to switch back to rewards.I had signed up for the 15g 40$ plan and noticed it has been switched to points. I had just canceled the switch and would like to go back to rewa...

supaboii by Great Neighbour / Super Voisin
  • 1110 Views
  • 22 replies
  • 1 Bravos

Resolved! "sign in to public mobile" prompt on phone

i got this prompt that pop up asking me to sign into public mobile network but that prompt usually only shows up when trying to connect to like tim hortons wifi and u gotta sign in.  i got a msg saying i used 100% of data in my plan but i have a data...

themoon by Great Neighbour / Super Voisin
  • 593 Views
  • 10 replies
  • 1 Bravos

Resolved! Redeem the points

Hi, how can I redeem the public points for my bill? thank you for your kind support

Henry1976 by Good Citizen / Bon Citoyen
  • 1482 Views
  • 7 replies
  • 0 Bravos

Data?

I have two places here I have 2 Gs of data to spend.  How might I do that, cuz I don’t understand data.

sparky2004 by Good Citizen / Bon Citoyen
  • 426 Views
  • 8 replies
  • 1 Bravos

Resolved! My cell phone service did not renew for January 2023.

I would like to know why my mobile service is not on.  I would like my account number information , so to know what steps to take. A customer service representative would be nice to communicate with, so to fix this situation. 

demaseh1 by Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 1 Bravos

Resolved! Having trouble logging in

I have a different account with an active plan and I am having trouble logging in even after putting the correct email address and password. It says “Error logging in”. Then I tried to reset password through my registered email but I didn’t receive a...

Tasmiara by Great Neighbour / Super Voisin
  • 2623 Views
  • 5 replies
  • 1 Bravos

Resolved! Long distance add on

If you change plans do you loose your purchased long distance add on's

tomcope by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 2 Bravos

Resolved! Unable to log in

I have 2 accounts and 2 different phone numbers. One account I can log in with no problems. The other account, that I need to update payment info, is not letting me log on. What could be the problem? Seems the account is still active as I can receive...

Cucucita by Great Neighbour / Super Voisin
  • 467 Views
  • 8 replies
  • 0 Bravos

Resolved! US roam talk and text not working

I purchased the US roam talk and text , my outgoing calls not working and God knows how many incoming calls did not go through....In the US now, tried everything what SIMon said ...useless 

Raffi2 by Great Neighbour / Super Voisin
  • 461 Views
  • 6 replies
  • 0 Bravos

ask question

my previous provider is fidoI have changed to public mobilebut I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help

yx1997 by Great Citizen / Super Citoyen
  • 1313 Views
  • 38 replies
  • 1 Bravos

Resolved! sign in

I cant sign into my account

Terry10 by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 1 Bravos

Resolved! Data usage does not equal actual data used

 I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when a) my plan JUST renewed a couple of days ago &b) the usage ...

Midge1 by Great Neighbour / Super Voisin
  • 359 Views
  • 4 replies
  • 1 Bravos

Resolved! Still being charged after porting out

Hi, I ported from Public Mobile to Telus in December 10, my billing cycle was on 23rd monthly. My mistake for trusting that the system will work properly so I didn't cancel my auto-pay. Now I can't login to my old account to disable auto-pay, contact...

thongtnt74 by Great Neighbour / Super Voisin
  • 396 Views
  • 3 replies
  • 0 Bravos

Resolved! Getting "Error Logging In" when creating a ticket

Hiya, I created a community account so I could submit I ticket, but when I try to log in with my community account username and password on the "Submit a ticket" page, I get "Error Logging In". My community account username and password works to logi...

lread1 by Good Citizen / Bon Citoyen
  • 1370 Views
  • 12 replies
  • 3 Bravos

Resolved! Does the Google Pixel Watch LTE work on Public Mobile

Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!

cenbarter by Great Neighbour / Super Voisin
  • 864 Views
  • 4 replies
  • 1 Bravos
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