Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
ESim didn’t work to transfer my existing freedom mobile number help.
I have chose the plan with eSIM. However, my phone cannot download the PM app, becasue the phone is regiested in China not Canada. I purchased one phsical SIM card. Can I trafer it to the phisical SIM? BTW, I have not sucessfully open the new line. C...
Hi,I can't log in to my account (under the email heer.ashley@gmail.com) because it is sending the ID confirmation pin to (I believe) the number that was on the sim card before my current number was ported over.
Today I discovered that I was NOT surcharged on my Telus bill. So it appears it won't happen. Read here. For me, it was another nail in Telus's coffin for me to leave Telus.
I have setup auto renew for my account. today i received a text "your services on hold pay now" I'm wondering why my services on hold even though i have setup auto renewal and also i have enough fund in my bank. I have login to my account and trying ...
I recently signed up for Public Mobile. I paid $39.55 on my Visa ($25 for the first month, $10 for the sim card, plust tax). I recently received the sim card and was trying to activate it on my phone. I downloaded the Public Mobile app on my phone...
I've been public mobile for nearly 5 years now. I recently got a new sim, and was going to transfer a long standing landline.When I started the activation process, I created a new account for the number, but then got this error immediately after it w...
I screwed up my number transfer and it had to be re-requested.I was very impressed. I needed the number transfer re-requested and the CS Agent confirmed my info and got the transfer request re-issued. H explained everything very clearly and kept me i...
I need to access my invoices paid for February and March for an expense claim for work. Can I please get help with that?
I cannot call/text nor receive them. It says I am unable to connect to mobile network when I try to call someone. I tried rebooting, taking the sim card out and putting it back in and even tried putting it in another phone. It still says unable to c...
@ CS_admin could you please help cancel 3gb $30+tax add-on in my account that was done accidentally and refund the paid amount? edited by computergeek541: Neither CS nor CS_admin are Public Mobile employees. Please do not provide any information ab...
I use public mobile data to run internet to my laptop that I use for a software. The internet needs to be available at all times through out the day. However this is not the case. It was working fine until about a month ago. The internet is connected...
@CS_Agent I did not reply to my old provider in the 90 minutes (Lucky Mobile). I need to redo the transfer request.
Hi,I am upgrading from a Samsung s9+ to a s20+. Is the process as simple as switching my sim card from one to the other? Is there anything else I need to know or do?
Hey everyone.I've never had any issues, but today I woke up and I'm unable make a call.Originally figured it was an issue with forgetting to update my visa debit information. Payments are up to date - asked my husband if his account works; when he tr...
If PM were to be smart on this, They should Just really streamline the Plans Maybe have One Basic 3G Plan Or 4G with Unlim Can-Wide Talk + Global Txt w. No Data Three 4G PlansUnlim Prov-Wide + Global Txt + 15GB Data Unlim Can-Wide + Global Txt + 30G...
I was charged double payment for this month, how do I get refund or credited for next month subscription?can someone explain please!thank you
Anyone who can help me transfer my koodo number to public mobile
Does anyone have an idea of what time the Mobile App + Activation Portal are going to be back up and running? I know it's kinda late but I'm trying to do a quick subscription setup, however App is down and I'm not having any success on the main websi...
i am unable to renew my phone plan as public mobile says “error 404, page is down due to maintenance”
Got a new phone, all is unlocked and well. old phone is broken.all i need is to have my old number backi also got a new sim card and ac tivated it with a different email....still dont have a phone number. please dear god, get real customer support fo...
PM should still keep activation for Physical Sim via Website, And though it maybe painful, PM should consider suspending E-Sims Until They can get the Issues ironed out The App does need some Serious tweaking, as I find it currently Not as Efficient ...
I am beginning to get annoyed with the 'Tell us what you think' survey always popping up. I have done it multiple times yet it always shows up when I'm in the middle of typing a post or reply taking me away from where I was writing. I would understan...
Do all Public Mobile Data Subscriptions include Mobile Hotspot + Tethering, and if so would this be at the same speed/mbps as included in your Cell Phone Plan?
I have a Canadian number with Public Mobile, but have moved to the US. I want to cancel my plan with Public Mobile; however, I cannot access my account because I cannot receive the code. I tried entering a code received through email, but every time ...
I cannot log in from safari 12am thurs Jul 13
Please I just got a new sim card for my kids' phone, and I've been stuck with activating it because I keep getting an error that the App is not available in my region. I live in Kingston, and my region is set as Ontario. I'm frustrated.
I have a 5G plan but I'm not receiving 5G service and there is no option to choose that on my phone anymore after switching from Telus. I am in Alberta.
Hello,I want to log in to my account and pay for my account so I can use my number but since the site is new now it asks me that I have to enter the code that they sent to my number but my number is not active right now i have to pay so it gets activ...
I tried to sign in. It sent me to an Eversafe signup page and a page to get their promotional emails. Signed up for both. Now I am still unable to sign in to my Public Mobile account. It keeps looping me back to the Ontario page but I am in BC. I pre...
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