No service

[recaptcha]

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks.  Is the tower down?!  Is there a way to find out?  Thanks!

[softech]

@recaptcha 

which area you are in?

@Justi  who is from port elgin Ontario  is having the same issue, the phone only sees Rogers network

https://productioncommunity.publicmobile.ca/t5/Get-Support/Network-issues-others-having-issue/m-p/10...

[softech]

@recaptcha instead of *611, call 1.855.4PUBLIC, enter 1 for English and then enter your phone number, check if the system cam locate your account

I so, try Reset All Networks and see if it works

change to 3G only and see if it works

[Handy1]

@recaptcha  You can submit ticket with support see if there’s something they can do in there end .

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[recaptcha]

No, it's not my renewal day, and my cc is valid.  Can't dial *611, it shows 'Emergency call only'.

[Handy1]

@recaptcha  Does today happen to be your renewal . Is your credit card expiry still valid ? Can you log into your account is it active or on hold you can also dial *611 to find out 

[recaptcha]

Dumb answer of course.  Try read the question first.  And if you plan to be so rude don't bother replying, I can survive without it.

[Chalupa_Batman]

Dumb question of course. Did you try rebooting your phone and then go into networks settings to see if Public Mobile was there?

[Handy1]

@recaptcha  

Outage map in your area:

https://istheservicedowncanada.com/