I can not trsnsfer my Public Mobile number

[allxx]

I called Freedom Mobile. They started the process but later told me I should contact Public Mobile to trasfer my number. There is no information on the site and in my account how to proceed.

[HALIMACS]

@allxx 

Is your Public Mobile SIM card still in your device to receive the text?

You also need to respond yes within 90 minutes otherwise it will time out.

[allxx]

Freedom Mobile sent the request but I did not receive the text

[HALIMACS]

@allxx 

When porting from one provider to another, so long as the prior provider account is active it's all on the new provider to take care of 'pulling' the number from the prior provider.

They shouldn't be asking you to contact public mobile.

All you have to do is make sure your public mobile account is active and then reply yes to the port authorization text once your new provider arranges that to occur.

[softech]

@allxx 

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  ) 

[Sansan]

@allxx is your public mobile account stilll open and active? It must be in order to port out. Did you receive a text from public Mobile confirming your request to port out?