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Not able to make phone calls or receive texts

Spravatoo
Great Neighbour / Super Voisin

I bought and unlimited talk and text plan but I’m not able to send or receive calls or texts. 

When I try to make a call I get a voice message saying I’ve used all my minutes and I need to buy more, considering I have an unlimited talk plan, this shouldn’t be the case. My data has worked fine so I know the subscription should be linked properly. I tried turning my phone off and on, and double checked that the number matches on my account. 

hoping to get some support on how to fix this asap 

4 REPLIES 4

@Spravatoo 

could still be needing provisioning from public mobiles end. 

Are you using a physical SIM card or e Sim?

Try resetting the network connections, however swapping the Sim into another phone is another good option as suggested earlier.

Spravatoo
Great Neighbour / Super Voisin

I’m able to use data so I’m assuming the issue isn’t the SIM card!

will13am
Oracle
Oracle

@Spravatoo , it is possible that the account provisioning was messed up during the activation.  I suggest using the chat symbol on the lower right corner of this web page and initiating a support ticket to have your account reset.  That should resolve the talk and text issue.  

softech
Oracle
Oracle

@Spravatoo do you have another phone to test the sim card?? this can force a sim re-provision and could resolve the issue

if that does not work, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

 

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