Phone purchased from public mobile

[cathy23]

My refurbished phone is not working.  No one can hear me - it seems that there is a problem with the microphone.  How do I return it or exchange it??

[cathy23]

Thank you!

[softech · Accepted solution]

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@cathy23 wrote:

How do I contact support?  I've been going in circles on this site, and keep coming up with "Error code".  If I take it to a Telus klinik, will I have to pay for the repair?

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@cathy23 

Check the warranty of the phone here: https://www.telus.com/en/mobility/services/warranty-lookup

if it still have the warranty , you actually do not need to message support, Simply bring it to a Telus or Mobile Klinik store and have them to check 

[Handy1]

@cathy23  That depends if you have warranty left on the phone . but they can tell you by the phones IMEI what warranty is on the phone . But typically all phones come with 1 year warranty 

[cathy23]

How do I contact support?  I've been going in circles on this site, and keep coming up with "Error code".  If I take it to a Telus klinik, will I have to pay for the repair?

[Handy1]

@cathy23  Contact support to make arrangements for repair or take to Telus mobile klinik for repair 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437