Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Puzzling & confusing text saying there are insufficient funds. I'm on autopay. I was able, after some difficulty navigating website (not too computer literate!), to access My Account & eventually the Payments Tab. All seemed to indicate that everyth...
If I change my plan, would I lost all my add-on and loyalty reward?
Wow what a roll out lol , do you folks not test anything before implementing? I would be fired if I did such poor work, they must have hired the people that got fired from Rogers last week
Hi PM’ers,I'm hoping with the new 4G offers, we can travel overseas with our current telephone #? Also, do we lose any of our goodies if we switch to a 4G plan? I doubt it but you know more than I. be kind, be well,rossputin
my Plan for 90 daynow is showing 30 daywhyi never change my plan and i don't want to change, can someone from team public mobile explain
Title says it all. Wording has been removed from $15 plan details
Not sure why or how but I just checked out the newly designed account UI and in the profile section noticed that my town is empty, when I type it in, the pull down menu options which are listed alphabetically do not include my town and I am unable to...
Title. Calling any other number works perfectly fine, and I have tried calling the number on a different phone and it worked just fine. I also made sure they didn't have me blocked in the phone app. Very strange.
I got the text saying that there was insufficient funds in my account, and that I could check it out at the link provided.I thought this was odd, but did it anyways; but when I tried to log on it gave me a two factor authentication setup- but the SMS...
I got a "heads up" text from public mobile saying payment is due but there are insufficient funds. This doesn't make sense because I have autopay set up (which I verified, and my public mobile account status is also active). And it's not the case tha...
I got this PM text: "Public Mobile here. Just a heads up, your payment is due on Jul 16 and there are insufficient funds in your account to renew your plan."I've always been on Autopay and i checked that my CC has not expired plus it has sufficient f...
I have a query about my Account page....specifically the column Add-on usage. There are a number of circular graphs indicating usage/available. Like 1GB Promos (data), 2GB Holiday giveaway.2GB one-time data Bonus etc. The Bonus is the only one showin...
My Account just got a BIG update.Our brand new self-serve portal has everything you need right at your fingertips, truly putting mobility in your hands.With My Account, you can now easily:•Manage all account activities without any need for assistance...
I have forgotten my email for login and I would like to change the card I’m using in my plan. How can I restore the access, I only have access to the sim itself.
I got a message from PM a couple of days ago saying I had only 10 minutes left in my plan. So I went on to PM and put $30 on my account.Got a message today saying that my next payment is due in a few days but there are insufficient funds in my accoun...
My $50 plan allows for Unlimited Talk/Text to Canada and the US. I was in the US yesterday and I could not call anywhere. I tried US and Canadian numbers.
I even informed a CSA. No news. Not a peep! What's up with that?
Hi, I want to switch my phone no. from Shaw to Public and in the opposite. Thanks.
I don't see one for Android or iPhone. It will certainly make life easier.
Hi,I am trying to change my plan to the new 4G. But I can't do it since in my account I don't have access to those plans.
I signed up for 2 gig of data for 12 months but only get 1 gig of data plus I used my wife as a referral but she never got any credit for it.thanks Dave
Hi:I was just looking through the changes that have been sprung upon us (a little heads up would've been nice) and I noticed a call to 1 (705) 780-4001 aka voicemail @ 10:23 for 17 minutes. I never got a notification that there was a message left and...
I'm just adding to the chorus of people who's plans have changed without notice.My grandfathered $120 plan has been changed to a $246 plan without notice.This is, of course, unacceptable. I have not agreed to a change in plan, nor would I have.Is th...
Will the new 4g plans be able to connect to 4g only towers?
Any issues?? You betcha. Another roll out of an untested web design. Log in to my rewards.....white screenLog in to my account..pulsates and pulsates some more. Any one else have issues tot add to the list? Also still needs TWO logins .... one for M...
I would like to know why my plan was changed from a 90 Day cycle to a 30 day Cycle without my permission. I would like it changed back to the way it was. I have not agreed to change or to the high rate I will be charged. Thank you Enza
Need my account # thank you
I want to switch from 3G to 4G , I do not see anywhere in my account to do that, all i see are other 3g plans .
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