Community

Data

Unable to use my data, and public mobile says I have used it all but under my phone settings I've hardly used it. Won't even let me sign into a data network 

SIM card ordered

I recently ordered a SIM card but need to cancel the order as I can't cancel my existing provider as I have outstanding on my device

e-mail Address change

How do I go about getting my e-mail changed?

My plan renew automatically without me authorizing it can I get a refund

Hello, I bought a sim card for my parents visiting from the US. I only bought a plan for one month and remove the renew or authorize my credit card.  Would you be able to check and reverse the transaction please? Kind regards

Purchase wrong plan

Hi, I purchased the wrong plan. I require roaming data

Issue reaching toll free number.

I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls."  I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this ...

Wrong number registered

I put the wrong number in when I signed up to transfer from Chatr.  How do I change this?

voice

will this even post a message ???

Sign in problem

HelloI had a plan with public mobile and I was out of Canada for one year. In that period I bought a plan every 3 month (which keep my Sim card activated for 9 months). Now I came back and I want to activate my number again. I have forgotten my passw...

We tried to process your autopsy renewal, but something went wrong

I received a text saying that Public had an issue with my recurring payment and to call 611. I tried calling 611 twice, but the number never did ring. I logged into my account to check my payment method and it says my account was deactivated August 2...

Card Activation

Enter your credit or visa debit card details.We were not able to process your payment. Make sure all information is correct or try again with a different cardWhat can I do?

Call forwarding services doesn't work

Hello,The call forwarding services doesn't work with my phone,  I tried many ways but still doesn't work

Problem with voice calls and texts perhaps because of VOLTE incompatibility ?

Problem with voice calls and texts perhaps because of VOLTE incompatibility ?My friend referral continuous not being able to make or receive voice calls and also texts. However his PM data works and he now relies on communicating by iMessage. Wonderi...

SIM Card

Ordered a SIM card on March 17/2023 and haven't received. Payment was withdrawn from my banking account.Order number 337105

Service not activated

Apparently porting my phone number from the old service provider to PM failed when I did the porting last night, how can PM send a new transfer request to old service provider?

Not delivered sim card

HiI have order a Sim-Card. But after 3 weeks still I have not received it. what should I do? 

My Funds Being Held Hostage, Account Refused to Reactivate.

I have submitted tickets on the issue over 24 hours ago with no response, hopefully some of the privileged few who are lucky enough to be graced by the Customer Avoidance Agent team's communication can get the message across. Yesterday, I had topped ...

2GB from December never applied?

Hi - I responded to a text to gift me 2BG for free back in December but it has never been applied and no one is getting back to me about it in the inbox. Thanks.

Service not working

Hi i just changed my phone number after that I can’t make a call or messages 

Payment

Help!I would like to switch my plan, and I'm not sure when to do it. My current plan just renewed and I'm scared that if I switch now, that I'll have to pay twice for this month, since I have to pay for this month on my old plan as well as the bill f...

Please my phone is INFINIX HOT 12 PLAY ...and I can't make and receive calls with my phone

I need help to reactivate my account

Hi, I am locked out of the account.  I cannot reset the password since when I click to email me the code I never receive the email.  Also the phone number is not working so I cannot get the reset code from there.  I need to reactivate and to make a p...

Why do I need a US add on to call 289 area code

We have 3 phone numbers and plans with public mobile. They all have 289 area codes ( Oshawa ) Why do we suddenly need US add ons to call each other when nothing has changed and we’re all in the same house in Oshawa Ontario Canada! We’ve never been to...

how to update your email address ?

I'm having great difficulty simply updating my account profile to my new email address.. Any suggestion would be greatly appreciated .  Thank you Sam 

roaming charge

is there any roaming or other charge if I travel within US and HK without buying any Add-Ons? and can I receive text and call even though I don't by any roaming add-ons?Thanks!

Port out from PM

Hello,  talk/text service is not working from last one week due to plan changes, raised this issue already through PM private messages . No solution so far.. Are there any other way to port out my number to another service provider since no text serv...