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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1919 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

No service

Hi , have no service and have tried all resets . On automatic billing 

greg7 by Great Neighbour / Super Voisin
  • 479 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I find out my account number?

I have been trying to contact Public Mobile for a month every way I can possibly think of.  I have a ticket number....237764-556 and yet no one has contacted me back. My husband died and I do not know his passwords.  I created an account in order to ...

isturgeo by Great Neighbour / Super Voisin
  • 537 Views
  • 3 replies
  • 0 Bravos

Call directly to voicemail

Phone doesn't ring. All calls go directly to voicemail. This just started after 9 mos as a customer. Account is up to date.  This is very frustrating and causing me to think about changing cell carriers 

PowellRiver by Great Neighbour / Super Voisin
  • 730 Views
  • 5 replies
  • 1 Bravos

Can’t make LD call with no minutes used

I have not used any LD minutes and have unlimited Canada wide calling but can’t make a LD call. Get message sorry, all my minutes used, to purchase more minutes dial *611 or go to website to buy more. This has never happened before! 

D_T by Good Citizen / Bon Citoyen
  • 784 Views
  • 9 replies
  • 0 Bravos

Sim card not detected

Hello, I've been given an iphone SE that has been unlocked. I reset it completely, changed the APN settings, and, on the first day, my sim card would alternatively be detected and not be detected. I'd power it down, and manage to get access to the ne...

Laurence5 by Great Neighbour / Super Voisin
  • 716 Views
  • 6 replies
  • 0 Bravos

Not receiving OTP, no numbers blocked.

I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.

Parsley by Good Citizen / Bon Citoyen
  • 1334 Views
  • 6 replies
  • 0 Bravos

Account access

I can't access my account.  I've reset password serveral times, but it won't recognize my password and am locked out.  I'm trying to change my credit card info for auto pay as I have a new card.  Payment is due tomorrow.  Why is it so difficult to ge...

LT1 by Great Neighbour / Super Voisin
  • 581 Views
  • 5 replies
  • 0 Bravos

Profile

Cannot set up profile. Everytime I put in my email and verify it it says they do not match even though they do. 

Prairieoyster by Great Neighbour / Super Voisin
  • 456 Views
  • 4 replies
  • 0 Bravos

Puk code

My sim is locked after a reset, says I need a PUK code

dennis77fox by Good Citizen / Bon Citoyen
  • 346 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of my account

Hello i'm locked out of my account. I tried many things but I get redirected to chatbot or receive errors at every turn.... Why is it so hard to contact customer service ?

Cedric1 by Good Citizen / Bon Citoyen
  • 1076 Views
  • 7 replies
  • 0 Bravos

Making long distance call service not working

I already have long distance addon to call India, have been using it for a while however since yesterday afternoon can't make call. Message comes up long distance charge may apply then next message 6UT1 number not in service

From Victoria BC

Hi, I’m still no able to receive texts or calls, but am able to call out and text.I’ve heard this is a network problem.Any idea when this will be fixed??

Mo72 by Great Neighbour / Super Voisin
  • 1083 Views
  • 11 replies
  • 0 Bravos

Resolved! Still did not receive sms confirmation

Hi there, Could you please helping me to complete the port out as I’m trying to port out (keeping my number) to another provider since few weeks ago but without success. I still didn’t receive the sms confirmation after been requesting from both side...

Chinchi0411 by Great Neighbour / Super Voisin
  • 700 Views
  • 5 replies
  • 0 Bravos

Resolved! PROMOTION CODE HELP PLEASE!!

HelloI need help pleaseToday I convinced one of my friends to activate an account with PM. I have recently changed my phone so I was not able to have access to my PM account to get the referral code and get the benefit. When I was at the store, the l...

yen by Great Citizen / Super Citoyen
  • 1086 Views
  • 6 replies
  • 0 Bravos

Pay as you go

I want to know if public mobile has prepaid plans?

ghxhongxia by Great Neighbour / Super Voisin
  • 2261 Views
  • 12 replies
  • 1 Bravos

Resolved! No notification about reaching data

Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none. I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not ...

JeffH by Good Citizen / Bon Citoyen
  • 2709 Views
  • 31 replies
  • 0 Bravos

Resolved! Access account - CC Updates

I am unable to access my account. I have requested a password reset and not received a response. 

vgiesbrecht by Great Neighbour / Super Voisin
  • 660 Views
  • 6 replies
  • 0 Bravos

Resolved! Calls directly to voicemail

Phone calls go directly to voicemail. All other phone features work and I can call out now problem. Phone plan is up to date and paid. Started happening today. CheersLee 

Lblaine by Good Citizen / Bon Citoyen
  • 1566 Views
  • 10 replies
  • 0 Bravos

Resolved! PUK code.

I recently have subscribed to Public mobile, and have problem with PUK code is what my phone is asking and the same sim have no problem with the other phone the sim have been tried on.

Hardial by Great Neighbour / Super Voisin
  • 725 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't receive calls or texts!

No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus).  I see a few people are describing the same issue.  Outbound is...

MachZ by Good Citizen / Bon Citoyen
  • 1307 Views
  • 9 replies
  • 0 Bravos
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