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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66142 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70305 Views
  • 180 replies
  • 32 Bravos

going to us, only need data

 I'm going to the us, i only need data, does the us roaming work there? I read voice call won't work well, but how about data? 

mtlbelle by • Good Citizen / Bon Citoyen
  • 1620 Views
  • 9 replies
  • 0 Bravos

Can't make outgoing calls

I tried the SIM card in another phone and I am not able to make out going calls.  I am able to receive calls.  Text and data are working.Do I need a new SIM card?

sdoucette by • Great Neighbour / Super Voisin
  • 881 Views
  • 5 replies
  • 0 Bravos

Can't make outgoing calls

3 weeks into a new simcard on an unlocked phone which previously worked with public mobile it will not make outgoing calls. Message 7B1 your phone is not activated on network.  Incoming work fine but with no caller ID.  Texting works fine.I've restar...

Bobbijcpm by • Great Neighbour / Super Voisin
  • 1564 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to activate phone number

Hi, I was a public mobile customer back in 2017.  I was trying to activate a new sim card I purchased ( and port my number from Telus ) -- however I am unable to register my account and resetting my password is also not working.  I figure if I can ge...

sbhuller by • Great Neighbour / Super Voisin
  • 1244 Views
  • 5 replies
  • 0 Bravos

Super Frustrating MMS No Subject error....

hi guys! I'm on a Galaxy A03s and for some reason my texts from some people come through with a No subject and it shows the message size and when I click on them to download them they just disappear.  Almost all texts are fine except my sister which ...

drdoug7 by • Good Citizen / Bon Citoyen
  • 5950 Views
  • 12 replies
  • 0 Bravos

Resolved! Change payment card

I have to change my expired credit car for payment, but I keep getting: Oops! Something went wrong, please try again later. But it's been 2 days now and my service has stopped. Any clue what to do?

JSDuperval by • Great Neighbour / Super Voisin
  • 2271 Views
  • 9 replies
  • 2 Bravos

Resolved! Can’t send phone call

Hi, I can’t send phone call. Receive phone call, texto, data is ok. Ask for support but never got the call back. Is this happening only to me?thanks

mega-169- by • Great Neighbour / Super Voisin
  • 737 Views
  • 3 replies
  • 0 Bravos

Change my number

Need to change my carrier provider what to do next ? 

Danny2005 by • Great Neighbour / Super Voisin
  • 964 Views
  • 4 replies
  • 0 Bravos

Resolved! resetting S8

I have an S8 and S10+. i went to my S8 that i am giving to another person but all my current data is still on it even though there is no sim card installed.I want to clear all data but worry it will clear my S10+ what is my procedure

Caeser by • Good Citizen / Bon Citoyen
  • 1326 Views
  • 5 replies
  • 0 Bravos

Data and money

 Many times not just once but often I have a message that says data is used UP not true and then it won't  let me send out pics or do anything data related!!!!  I will be getting a new provider if this can't e fixed immediately...next my current serv...

Myrna112345 by • Great Neighbour / Super Voisin
  • 1587 Views
  • 7 replies
  • 0 Bravos

Resolved! RAF Points

Does anyone know if the new Public points actually restrict the number of RAF points someone can earn?  Was a bit curious after seeing the following "You could earn up to 4 points" when trying to find my loyalty date on the Rewards page.  Maybe I'm m...

dabr by • Mayor / Maire
  • 1980 Views
  • 6 replies
  • 1 Bravos

My cart

40.00 in my cart and I cant use it

Chuck6969 by • New in Town / Nouveau en Ville
  • 1251 Views
  • 6 replies
  • 0 Bravos

Resolved! US Data Roaming Addon

Hi can someone explain the us roaming add on for me?1. under the section it says "for 10 days only" however when u look at the options it says 15 days in brackets so which one is it?2. Also does it activate right away? For example I need it on the 25...

TimTim by • Good Citizen / Bon Citoyen
  • 948 Views
  • 1 replies
  • 0 Bravos

Resolved! I Cannot Log Into My Account

I cannot log into my account associated with phone number.  I have reset my password multiple times using a code sent to my mobile phone number above.  I would like to change my form of payment as my Credit Card has changed.  

Curtis5 by • Great Neighbour / Super Voisin
  • 830 Views
  • 2 replies
  • 0 Bravos

Resolved! voucher invalid

bought a voucher yesterday. seems it did not activate for what ever reason. how do i get this looked into as i have not been able to activate my plan, 

allen3 by • Great Neighbour / Super Voisin
  • 1408 Views
  • 6 replies
  • 1 Bravos

Resolved! Account info

I tried to update my address in my account info. When I went to entre my town the only options are the major cities. I live in Lepreau. When I tried typing it in manually it said invalid city.This is a minor issue nothing urgent but I feel like I sho...

j_mccready by • Good Citizen / Bon Citoyen
  • 1136 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone numbers

When I buy a new phone how do I ensure all my unused phone and data minutes can be used on the new phone?

FreddieT by • Great Neighbour / Super Voisin
  • 780 Views
  • 3 replies
  • 1 Bravos

Resolved! Sim

purchased an new sim card from telus, inserted into new Apple iPhone 11 activated Public sim and ported my number no problem. when phone comes on it says SIM Not Supported. Went back to the Mobile Shop where phone was purchased and they tell me the i...

nel_g by • Great Neighbour / Super Voisin
  • 930 Views
  • 3 replies
  • 0 Bravos

Add on US talk Text

I just added the add on while traveling and it won’t upload to my phone. It gave me a receipt but not updated in account or on phone? Please help

Bruinsy by • Great Neighbour / Super Voisin
  • 881 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling england

I have nearly 400 mins of available time to call internationaly. When I try to call a number in Plymouth England using the 011 44 prefix numbers to the Plymouth number 01752 xxx xxx I am told it can't be called as dialled. Does anyone know why?

Cunedda by • Great Neighbour / Super Voisin
  • 1048 Views
  • 2 replies
  • 0 Bravos

Resolved! trouble signing in

I was able to login to my account, however, there's a step that requires verification through my email and enter in the codes. However, I didn't receive any email regarding of the codes from my email.  And because I need to update my bank card inform...

Lucyli by • Great Neighbour / Super Voisin
  • 595 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit card update

Please update my VISA credit card.   Xxxxxx    Exp. Xxxxxx

Mill790 by • Great Neighbour / Super Voisin
  • 857 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot reset password to log in

Facing Multiple problems as I couldn't log in to my account1. Cannot reset my password, I am not getting a code emailed, not even in spam2. Cannot make a bill payment3. Calls are blocked

tobuty by • Great Neighbour / Super Voisin
  • 846 Views
  • 3 replies
  • 0 Bravos

I need my usage history (call history) for March 2023

I checked the 'Usage History' under My Profile but that is limited to just April despite customer service indicating it can view 90 days prior. I believe it is actually died to my plan which is 120 days cycle, that restarted in April.  Any ideas how ...

Lovejusthatee by • Great Neighbour / Super Voisin
  • 905 Views
  • 3 replies
  • 0 Bravos
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