I Require my PUK for my sim card

[maddiPUKinghard]

Got a new phone, all is unlocked and well. old phone is broken.

all i need is to have my old number back

i also got a new sim card and ac tivated it with a different email....still dont have a phone number. 

please dear god, get real customer support for your company, or at the very least someone keeping the site/app login functions.....functional.

never in my life have i ever had such a terrible, round and round in circles treatment. i mean, i am not the best with electronics, and i try to keep my pcool, but dealing with this has had me close to snapping at those around me. if you are ownecd by telus, why the happy hell do you not have the resources to have at least a semi-functional support department. 

in closing. please pm me my sim card Password Unlocking Keycode or whatever PUK stands for. 

Slowly tipping over the brink,'

Maddison

[dust2dust]

@Phil_Adelphus- You saw that too. 🙂 If it was not usable then why did they sign up a new account with the new sim? They ought to have just done a change sim in the account. They're in for a little more frustration with this place. Hopefully support can sort it all out. These are all the fall outs from this awful implementation of this new system.

[Phil_Adelphus]

Does the sim from the old broken phone not work in the new one for some reason?

[Handy1]

@maddiPUKinghard  Please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[maddiPUKinghard]

thank you for solving absolutely nothing and just frustrating me further. bravo

[softech]

@maddiPUKinghard i still see it possible to be something that needs other route to resolve.  Especially if yours is a Samsung, you can just call Samsung support

But since you have a login issue, just message support now with both login and sim card PUK issue.  Support likely will reply later in the morning, but it is good to put in the ticket first 

[maddiPUKinghard]

i literally just said. 

it is the sim card PUK. i have submitted a ticket, as well as messaged cs_agent directly, and posted on the forums. it is the sim puk code. PERIOD. which is info i shouldnt have to jump through hoops to acquire.

info like this should be readily available on the "MY ACCOUNT" tab. 

who the hell decided that the customer paying money for a sim, shouldnt have knowledge of their own sims special passcode. that is a borderline-retarded decision to make regarding this type of product

[softech]

@maddiPUKinghard 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

.

And other error messages just in case you need

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (Sorry, for this particular issue, PM support would not be able to help) 

[maddiPUKinghard]

no, i know for a fact that it is the sim being locked. as soon as i slide the sim tray closed on new phone, screen shuts down any usability with a pinpad below the message 

"SIM card locked. enter PUK"

[softech]

@maddiPUKinghard you might be dealing with couple different issues here.

Understand you said the phone is unlocked, but it might or might not be a sim unlock pin that PM can help.  What is the exact error message? Please check and post it here, it makes a big difference how you can get it resolved

For login to My Account and to switch to the new sim card, it sounds like problem with the login linking with your My Account. Please message support now and have them to sort it  out later this morning , message them here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there