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My wife's account has been blocked due to non payment.  I attempted to make a payment but it was rejected as I  had use an incorrect email address. I need to get this account activated as she has had no phone service for a week

My credit card number was changed. I made the change in my account. I attempted to change it in a second account but got a message that the email and password didn't match. I received a code to change the password, and after making the change, kept g...