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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

I just activated a Public Mobile SIM and got a new phone number (was not ported from another carrier). The phone will make calls but will not receive calls...when I try to call it I get a message "6UT1, the number you have called is not in service". ...

Resolved! Do Bonus minutes/data expire or can they be lost if you switch plans?

Over the years I got a lot of those bonus minutes/data etc, and I'm considering switching monthly plans. Just want to be sure that I won't lose my bonus minutes if I swap to a lower plan. Specifically, if I have international talk minutes as a bonu...

Resolved! 1GB Promo

my list of addons has the follwing1GB Promo2GB one-time data bonus Does this mean that I have recurring 2 gb monthly, plus the 2 gb one time bonus?

Data

I was just curious I have the 15 dollar plan and never use all my data does anyone else and how much people actually get the most expensive pans here would like to know

Stolen IPhone

I took my IPhone to summer camp and it was stolen. My data is off, is there a way my phone can still do “Find my Phone”?

Resolved! Transfer phone number from one sim to another sim within the public mobile system

How do you transfer a phone number from one sim to another within the public mobile system.When I try to transfer i get the message" Phone number not eligible for port"

Resolved! Can’t login

Ever since the new update to the website I’ve been trying to pay my phone bill but I’ve lost access to the email registered to my account and I’m unable to get the 6 digit code to verify. Is there a way around this or is it possible to change the ema...

Resolved! DATA usage

I just renewed my public account on July 23rd. and am now being told I have used up ALL of my 4.5GB of data! I have never once in years, exceeded this data. I have my roaming turned off 100% of the time and always have. Please advise why this is hap...

Resolved! Account number

Hello, I need my account number but i cant even login to my account. my email reset doesnt work and i forgot the email on the account. Thanks

Not Registered on network - service is not working

Hello, my service is not working, registered on Oct 19, 2021, but have not activated.Trying to use the service and getting this message: Not Registered on network - service is not working. Please help. Thanks.

Resolved! Want to upgrade to 4G but only downgrades offered during self-serve change process.

I want to upgrade my account from 3g to 4g.I logged into my account.When trying to change/upgrade I am only offered downgrades.My account is $0 because I am on autopay.Nevertheless I deposit enough to cover possible glitch in the upgrade process, but...

Resolved! Not Receiving Calls and Texts

Hello, I've switched over from Rogers a few weeks ago and just realized I am not receiving calls or texts. Whenever someone calls, the caller gets "The person you are calling is unavailable..." message and does not even go to voicemail. Any assista...

Resolved! new sim card and new phone number after phone stolen

I have a couple of questions and wonder if i can get help. after my phone was recently stolen i locked it out on my account page. i see there is a way to get a new SIM card but i would also like to change my phone number for security reasons. Can I g...

3g to 4g

Switched 4g 6gb plan last week still not showing up in my account

Resolved! Billing

1. How to remove my existing credit card information? I tried >payment>manage payment method. I cannot remove my card information. 2. How many days of notice require to close my account?

Resolved! Change account info

How do I change my account information (address and alt phone #) when I am the secondary on the account? Need to protect my account from being cut off by estranged spouse

Resolved! I upgraded plans mid month and I was wondering if it’ll charge me for both plans

I upgraded from a 50$ plan to 65$ plan mid month and I was wondering if it would charge me for both the 50$ and 65$ this month

Resolved! Phone order - condition grading issue

Hi, I just placed an order for an I phone SE 2. The condition grade of the phone I selected said - Like New - price $499.00. Sounds good to me. I'm looking at the purchase receipt and it says the condition is Great. Not what I ordered. Can we fix...

Resolved! Payment method expired

This is completely useless!! I can’t login to update my payment method, cut the service off yes but lock a person out so they can’t do anything to fix it!

Resolved! Cannot Sign In To Account

Trying to update our credit card information but cannot sign in to my account even though I have the correct logon and password.

Resolved! cant access email

i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?

Resolved! Should I switch to 4G speed?

I am loving my Public Mobile service. I have been on the $40 5GB plan at 3G speed for approx. 3 years Has anyone recently switched to the 4G? I understand it should be up to 30 times faster.What kind of difference are you noticing? Is it just as...

Resolved! iPhone SE 2 pre-owned technical specifications are incorrect

The iPhone SE 2 pre-owned product page has the technical specifications listed for the older generation iPhone SE. I ask Public Mobile to fix it so that the correct information is shown.

Resolved! Make an online account

How to make online account so I can pay online/ My cart already activate in the store I tried to make account online s but it say that sim card number unveiled

Resolved! Community Rewards

A few days ago I received and email and a badge for top 50%. But no money shows in My Rewards ($1). While on the same day one of my other accounts received an email and and badge for top 25%. And money for it was in My Rewards. My activity in the C...

Resolved! change plan renewal date

Hi, I was wondering if it was possible to change the plan renewal date so it resets on the 1st of every month. Has anyone done this? Thanks Jerome

Resolved! Change 3G Plan to 4G Plan

Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!

Can't make a payment using credit card

I'm trying to make a payment with a credit card that I update on my profile to resume my service, but no luck so far.

Resolved! I paid for data. I cannot use data.

My talk and text works and my data has always worked and now it just doesnt. I tried restarting the phone, all that stuff. And the fact that there is NO CUSTOMER SERVICE and only a chatbot and then us supposed to talk amongst ourselves is sickening. ...

Resolved! Second sim card

How can I add my son' self phone sim card to my account so I can pay his monthly fee? Hi is at public mobile as well.