[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Unable to Log into Self Serv Account
It appears the phone or SIM is damaged - we are receiving a "not registered on network" message. Because of this issue, we are unable to receive 2FA messages to log into the self-service account. can you please help?
Resolved! Calling the UK using 1000 U.K. Long Distance Minutes
Hi,I need to call my student loan company on 00 44 1412433970When I add 011 to the beginning I still can't get through. I have 1000 U.K. Long Distance Minutes remaining. How do I get through?
Resolved! International minutes add on bought but not able to call
Hi, I paid for the 300 international minutes add on last week but when I try to place a call to a US # it keeps saying I cannot complete the call as I’ve used all available minutes. Help pls
Resolved! Reactivate account
Hi pleases contact me to reactivate my account and I want to update my credit card.
Resolved! Error 22p1 call already in progress
I can’t call out . My account is active . I haven’t used all my data. I restarted my phone and I toggle the airplane mode on and off.I got an error trying to log a service ticket also.
Need help porting out a number
@CS_Agent, can someone please help me - I need help porting out a number. Please respond back.
Resolved! How to connect for US roaming?
I bought a US add-on. I'm in the US us but can't make calls or receive text, why not?Do I need to setup a separate access point? Is so, what are the settings?
Resolved! SIM
Hi,I haven't received my SIM yet.Thanks,cnadace
Resolved! data usage
my daughter Susana has been toping her data account and spent over $200 in one month without knowing she would be charged that much, is there a way to reverse this charges and change the plan to allow being charge a more reasonable amount?
Resolved! Incomplete number port
I recently switched to Public Mobile from Virgin Mobile. It seems as though my phone number has not been ported over fully or correctly. I am able to recieve calls and texts from some phone numbers, not but others. Also my old Virgin sum card/account...
Resolved! eSIM issues
I mistakenly deleted my e-SIM while I was switching to a new phone now I cant install the e-SIM on to my new phone and cant receive authentication code as well because the e-SIM is deleted. So I need help.
Resolved! Wife Lost Phone. Unable to receive 2FA messages. How do we log in?
Your bare-bones service has a gaping hole... No one to talk to when you can't log in.How can I login, and shut off billing, if we can't receive mandatory 2 Factor Authentication Message?Your help suggestions say: Lost your phone? Login and follow the...
Resolved! getting live tech support
I signed up subscriptions for myself and my wife 2 days ago. My cellular now works fine, but my wife has no cellular at all. When I try to access help, it all goes in a loop. there apparently was an EIN mistake, but that was "fixed". I try to help m...
Resolved! Refer a Friend problem
I sent my sister my “refer a friend” code and I don’t know what happened but she did not get a $10 credit and I didn’t receive notification that I have a new friend referral. Is there a way this can be fixed?
Resolved! Network speed
Is there anyone having issues with network connection changing speed of data where I normally get 5G I sometimes get 3G is anyone else having the same issue? I’ve already reached, and then work settings on my iPhone. I have the $65 5G plan.
Resolved! Can-USA Plan
With this new plan while in Canada I can Call SMS MMS any number in Canada/USA and while in the USA I can Call SMS MMS any number in Canada/USA and I can use data in both the USA and Canada. Can I international SMS, MMS anyone while in the USA? Let s...
cancel recent order
Hi There. I realize i made a mistake and did not want to subscribe. Can you cancel the order ?
Data Usage Doesn't Add Up
My data stopped working today and when I log into my account the dashboard shows that I have 0GB remaining. I have a 1GB subscription that rolled over on July 23rd. I also ran out of data on July 22nd and purchased a 1GB add-on that day. I downloaded...
Change subscription with a voucher
Hello I am trying to change my subscription and pay with a voucher, the only option it's giving me is to register a card for payment.
Resolved! Why didn’t it show me where to enter referral code on the App?
I was going through the steps looking for where to input referral code, but it did not come.If I missed it, why was there no way of going back?
Resolved! CA US plan
I have the unlimited Canada-US+talk+ text+20GB. To be clear I am able to call a USA phone number from Canada and within USA at no xtra cost. And able to call a Canada phone number while in the USA?
15 Points to reactivate a suspended account
I only noticed this email from public mobile last night. A pretty good deal if you are on the $15 plan but I suspect it's targeted at $39+plan subscribers? This account has only been suspended for less than 30 days so I really don't need to reactivat...
Auto Pay
My mother has been an customer for a year now and her Auto just stopped working. It's been 3 months now that is hasn't worked. Card info the same and it has slots of room.The *611 payment process isn't working for her as she can't remember her pin.Ho...
Enable subscription- meaning
I've been suspended for awhile and need to reactivate in the next couple of days. However the last line in the pic below is a little confusing? Does that simply mean that auto pay is enabled or does it mean it will reactivate my account once I update...
Dropped calls
This is happening with my new phone, happened to my old one as well. When on a call no matter where I am the call eventually gets dropped. First I can hear them but they can't hear me. Sometimes when on a call it just hangs up. Outgoing and incoming....
Resolved! open ticket
How I can open support ticket?
how to cancel my plan if I can't login - phone lost
Phone lost so cannot login as I can't get a text message and the email that is on the account is an old email. How do I cancel the plan, get a new SIM card and port over the old number?
Resolved! I need to get a new sim card
I went overseas and lost my sim card. I need to get a new one with my same number. I've tried to order from my account but it won't let me add its sending a verification code to my number and I don't have service due to the sim card.How do I order a...
Can't change email address
Im trying to change my email address, but it is giving me a "Failed policy validation" error.
Call History request ?
Well I thought I post this here… I recently post a request for my call history on my account .I contacted the privacy department directly via email as been told. Got a call from an agent she left a voice mail asking me to call her back (she needed mo...
