Need to return pre owned phone

[noftlestephanie]

Purchased pre own phone it arrived today and the battery quality is poor how do I return it? 

[Timer]

@noftlestephanie 

CPO Warranty, Returns & Repair >>> http://publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

[softech · Accepted solution]

@noftlestephanie   doin't wait, open ticket with PM Support and ask for a refund first.  You can rebuy another one after

To open ticket with CPO related ticket, please message them directly:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[MrSpock]

@noftlestephanie 

hi you need to contact a customer service agent

you will need to open a ticket, to speak to a customer service agent    Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH