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brand new sim/account no service

camdickinson
Good Citizen / Bon Citoyen

have recycled power three times

reinserted sim

reset network settings

 

iPhone 7

 

HELP

31 REPLIES 31

hTideGnow
Mayor / Maire

HI @camdickinson   could be just sim card provisioning problem.

 

Please open a ticket with CS agent and they can confirm if the sim card  wassetup properly on the system:

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

Can you connect to wifi and go into settings general about phone to see if anything updates.

camdickinson
Good Citizen / Bon Citoyen

just updated phone to ios 15.6 before inserting sim

camdickinson
Good Citizen / Bon Citoyen

no other updates present

dust2dust
Mayor / Maire

Can you try the sim in another phone? Maybe also check devicecheck.ca.

HI @camdickinson   and the Carrier Profile showing Public mobile?

esjliv
Mayor / Maire

So were you charged for the sim card activation and plan you chose @camdickinson  ?

 

If so, can you log into your My Account and confirm status is Active, or call 611 from your device to check the status.

camdickinson
Good Citizen / Bon Citoyen

shows no service

acct is active and credit card charged

camdickinson
Good Citizen / Bon Citoyen

this phone worked fine on my parents public mobile acct until today.