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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25437 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36930 Views
  • 185 replies
  • 27 Bravos

Locked out of account

I am locked out of my account and I keep not receiving the email to reset the password and there is no number anywhere to call to get help. 

What is wrong with the login system at public mobile?

Every year I attempt to log in, the attempt fails. Every year, I attempt to reset password, and despite saying that it's changed successfully, it never works. I have the passwords saved in Samsung biometrics and in Lastpass, so it's not like they're ...

brhodgins by Good Citizen / Bon Citoyen
  • 3244 Views
  • 28 replies
  • 1 Bravos

Phone Service

I am noticing the actual phone service is sketchy. How do we fix this? Shows 1 bar

gyjycan by Good Citizen / Bon Citoyen
  • 1753 Views
  • 18 replies
  • 1 Bravos
popping by Retired Oracle / Oracle Retraité
  • 149 Views
  • 0 replies
  • 0 Bravos

Resolved! Service outage

Is anyone else experiencing a service outage? Mine began yesterday and is overlapping into today, I'm not able to use my cellular data. 

B_R by Good Citizen / Bon Citoyen
  • 1302 Views
  • 12 replies
  • 0 Bravos

Resolved! Activation failure

I got the error code 821 when trying to activate my SIM card. I had a US number but I took that SIM card out and put in the new one. I’m not sure what to do next to correct this problem. 

Pat11 by Good Citizen / Bon Citoyen
  • 978 Views
  • 10 replies
  • 0 Bravos

Proof of purchase

@Sakara Anyone can view your post on this forum and use your vouchers. Edit by popping to remove 2 photo of voucher. 

Sakara by Good Citizen / Bon Citoyen
  • 882 Views
  • 12 replies
  • 0 Bravos

International call is not working

Hi Everyone,     I added $15 for 300 minutes of international calls to my plan. Now whenever I call my brother in Egypt it keeps telling me that this number is not correct !! Am I missing any step to activate the $15 add-on ? Thanks,    Ahmed. 

for_ever by Good Citizen / Bon Citoyen
  • 2313 Views
  • 16 replies
  • 1 Bravos

I had $7.00 on my account and I bought vouchers

I Had $7.00 balance on my account and I bought $10 & $20 to top up my account to pay for my April service. Much to my surprise, the funds were applied leaving $2.00 but no service on April 2-4 I just bought $40 so I could have services so, I'm wonder...

edmunday35 by Good Citizen / Bon Citoyen
  • 1210 Views
  • 16 replies
  • 1 Bravos

Payment

You guys took my payment but my account still not reactivated 

Sakara by Good Citizen / Bon Citoyen
  • 888 Views
  • 10 replies
  • 0 Bravos

Autopay

Why isn't my autopay being applied? I registered on 4th September. 

nusratzahan by Great Neighbour / Super Voisin
  • 950 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing phone number - timing and choice?

Hi, I moved to a different area code a couple of months ago, and I'd like to change my phone number at some point, so that I'll have the local area code.  I know how to do this (Self Service, Plans and Add ons, Change Phone Number) - but I have two q...

TomT by Good Citizen / Bon Citoyen
  • 606 Views
  • 2 replies
  • 0 Bravos

Resolved! Needed password on Text massage

I am in Hawaii trying to check massage but needed password,  I never have to put password on checking massage at home Canada,anyone know why?

Vtan by Good Citizen / Bon Citoyen
  • 867 Views
  • 8 replies
  • 0 Bravos

Resolved! PUK code

When I put my existing SIM card into a new cell phone, message asked for PUK code.

HakKunHo by Great Neighbour / Super Voisin
  • 465 Views
  • 2 replies
  • 0 Bravos

Resolved! my phone is not working

i changed my credit card, i paid two days late. you cut down my service. then i paid again. now my balance is $30. my phone still can not work. they asked me to activate my account. i can not activate my account online, i need your help.

zhangjana7106 by Great Neighbour / Super Voisin
  • 819 Views
  • 9 replies
  • 0 Bravos

Overcharged

The auto payment didn’t charge until end of April 1, so I couldn’t use my phone. So I called *611 to make payment, now my credit has charged twice. $13.44 and $16.8please refund $16.8 next payment please do auto payment a day prior to avoid suspend m...

Jereny by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Resolved! Network unlock pin

Someone please help i dont know the master code or the network unlock pin

SweetMagicat by Great Neighbour / Super Voisin
  • 672 Views
  • 5 replies
  • 0 Bravos

Phone

Made a payment but my service still off

Clivebuckham by Great Neighbour / Super Voisin
  • 651 Views
  • 7 replies
  • 0 Bravos

Resolved! Double Payment

I received a notice that payment was not received but I am on auto payments.  I paid again as I thought there was a problem as indicated through the message. My phone was also suspended until payment was received. I now see that both auto payments an...

Ramsilvestro by Great Neighbour / Super Voisin
  • 515 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of the country, trying to reactivate my 2 phone numbers.

Hello all, I"m out of the country, returning in couple of weeks, I had paused my phones for couple of months online in self serve as public mobile does not roam here internationally.I'm trying to re-activate my two phones online, but the submit butto...

mogli by Good Citizen / Bon Citoyen
  • 1590 Views
  • 23 replies
  • 0 Bravos

Don’t remember email.

I recently started a new account. I remember my number, but not my email or password. Any way I can get this information? Any way I can actually call customer service instead of talking to the bot..

Nick624 by Great Neighbour / Super Voisin
  • 419 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

My PlanThis plan includes: -- 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US  $50/month. I took a vacation in the states and I just tried texting back home and I got a text saying "Sorry, your plan does not incl...

hiLeah by Good Citizen / Bon Citoyen
  • 1305 Views
  • 11 replies
  • 0 Bravos

Resolved! Lost sim chip

Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?

jeffnick by Great Neighbour / Super Voisin
  • 443 Views
  • 2 replies
  • 0 Bravos
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