Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$15 unlimited incoming call question

My wife's plan, same as mine, is the $15.00 per month plan. She is in hospital right now and has approached her 100 minutes of outgoing calls, but it seems the supposedly unlimited incoming calls are going straight to her voicemail after five rings. ...

phone not ringing and going straight to voicemail

why is my android phone not ringing and going straight to voicemail, and this happens some times only

Calls go direct to voicemail

When people call me, even those in my contact list, calls go directly to voicemail. It does not show the calls as recently called. I have checked all settings and had Best Buy recheck and all are fine. I was told it was likely a carrier issue. please...

Resolved! Overcharge for Automatic Top-Up

I had Automatic Top-Up set up for an older plan of $195 every 3 months. I recently switched to a new $40 /month plan but the Automatic Top-Up still added $195 to my available funds. How do I fix this so it only adds the amount required?

Resolved! Credit card not accepted when activating a sim card

A friend of my could not made a payment when activating a new sim card . Error: wrong credit card info while everything is right ! It happened to me too. I did have to redo (restart computer few times ) and finally it works ! I'm not sure why. My fri...

Why can't I log in to the Public Mobile website?

Each time I need to pay the bill I fill in my username and password and get dumpped on a blank page with a graphic of a flashing yellow circle that has a person holding up a phone in it - no matter what browser I use. It's been like this for months...

Resolved! Unable to purchase add-on on renewal date

I am attempting to purchase a US Roaming add-on and it happens to be my renewal date. The system seems to think that I have not paid for this month and says my account is expired. The funds are there and I added extra so that I could pay for this mon...

December signup $25 promotion

I have a friend who was going to switch 2 lines to Public mobile and hoping to get the $25 sign up bonus, plus the christmas freebees. His new sims did not arrive till Dec 15, they were ordered on Dec 6. Is there a way he can still get these deals.

Resolved! Forgot my email

I forgot the email i registered with and I tried sending a msg to CS_Agent but the site didn’t let me enter it. Not sure why. Is there another way to get an agent to help asap?

phine

merged with 925130

Disappearing Saved Voice Messages

Did Public Mobile reset its voicemail system? Every week, I've been saving a voicemail from my mom who passed a few months ago (I have a calendar reminder every week). It's worked for several months as the auto expiry is 10 days. I last saved the mes...

Resolved! How to turn off answering machine?

Does anybody know how to turn off the answering machine so I do not get any messages from anybody? Thankyou

Resolved! I have 2 PM phone numbers, one with $15 another with $40 plan. Can I request to interchange numbers?

I have 2 PM phone numbers, one with $15 having more rewards and another with $40 plan with less rewards. Can I request to interchange numbers?

Vouchers

Won’t let my 3,$10 vouchers add to account keeps saying it has been sussfully deposited but none thing yet it’s been a day and a half so please someone help me臘‍

Resolved! Points

Do I get 1 point per $ spent? Or how do I earn more points?

Resolved! Lost my phone

I've lost my phone while out of country.Can't get into my emails or anything associated with google since they are insisting on a verification code which they have sent to my lost phone.I need to get a replacement for my lost sim card.How do I get th...

Dashboard and Usage History

Have been a PM user for about 6 months now. Had trouble with the 'Usage History' from the start (values didn't match or add up) but I was heartened by lots of chatter about that system being /broken' and it was going to be fixed. Life today is busy a...

Resolved! Referral promotion

Refered a friend who activated her sim on Dec 4 but I did not get my referral promotion!!

Resolved! Can I stop getting PM Admin txt late night

Hi there. Is there a setting somewhere that asks PM to not send me routine text message at 3:00am? On call 24-7, so don't want txt notifications from PM about routine stuff, like 2 messages in a row about my acct coming due in a few days, or thanki...

Phone Number Transfer

I've tried to transfer my number to another provider. They have sent transfer requests but none of them have gone through. They said cannot find my phone number, but I my account and my number are both active. They said I need to ask Public Mobile to...

2GB december 2022 gift

Hi! I have 2 questions for this community :). I accepted the Dec 06 2022 gift of 2GB sent via text from from Public Mobile and did not check my account until today. I just saw that it is not in my account. I read threw some other member's questions ...

Account deleted and lost phone number?

I got a notification to setup payment on my a account, the next day I try to Pay and the account is terminated? Also lost of my phone number? That is critical right awaiting important calls for Cancer treatments and job interviews. I just wanted to s...

Resolved! Activation

I have just activated the SIM and have a new phone number but phone shown SOS. Trying to call out, it is not working. It said successfully activated on the screen.

Resolved! Voicemail Notification

I have setup my voicemail with a greeting and tested it, but when a message is left, I receive no SMS or email notification that one has arrived. What do I need to do to activate voicemail notifications? Thanks

Resolved! bonus

I'm sure this has been posted before but I need a cs agent to add the 2gb data and 500 international minutes bonus to my account. I received the text saying they were applied but it's not showing up. How do I contact an agent? Thanks

Resolved! My phone number isn’t working properly

I just switched to public mobile a few days ago and I can make outgoing calls but can’t receive any calls from my number. I’ve asked people to call me and the calls won’t even go through. Like my number doesn’t exist. I need to talk to a support agen...

Resolved! Sim Card question

Hi,I am finally upgrading from my flip phone.Can my SIM card from my old flip phone be used in my new Moto Play?

Resolved! Get ticket

Can't get ticket because I keep getting error when directed to login into my community account. Want to ensure that I get my "More the Merrier" Data bonus

Resolved! US add ons

I purchased US add ons but want it to start tomorrow how do I do that

Resolved! Add on US roaming

I am going to Las Vegas and plan to add on US roaming text and talk $15 ( 10 days). Currently, I have 4 GB data in my account. Anyone knows can I use the data when I am in US? What network that I will be using when I am in US?

Community

Forum Posts