What's the best way to contact Public Mobile?

[Kris09]

I'm trying to contact Public Mobile. Has anyone had any luck doing so?

[Dunkman]

@Kris09 

Public mobile customer service is online.  No call centre.  NO live chat feature.  For general questions or advice, asking your question on this forum is the first step.  Most issues can be resolved by advice from community members (customers like yourself).

However, if you need actual account help, you will need to contact customer service agent (CSA).  Either via ticketing system (click on chat icon on right lower corner of website) or sending a private message via the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The ticketing system has a  faster response from CSA, but here have been issues recently with this system.  Check your private message inbox for response (envelop icon on upper right corner of website). Usually take a  few hours for response.   

[hTideGnow]

HI @Kris09 

did you message them? you can submit a ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

then just wait for them to reply via Community inbox

While you are waiting, you can also tell us the problem and we will try to help

[CharlieWhisky]

Support is all online, you are at the right place.

Explain us your problem and the community will try to help.