Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I can’t remember my login email to renew my plan.I know my public mobile number associated with it. could someone help me. thanks
I have been trying to submit a help ticket to find out what email account I used to set up this account (long story…) but I can’t submit a ticket unless I have the account information. I’m going in massive circles here. I don’t know the account numb...
I am trying to return the iPhone XR I just bought for my wife for ChristmasShe absolutely Hates it ! , she wants an AndroidWhen I use Simon to make a Ticket Suddenly my community sign in Fails Wrong User Name or Password, NO ! I write it down Verbati...
I signed up online for Public Mobile, ordered, received, installed my SIM on a gently used LG phone donated by a friend. Called the phone and it worked. BUT there is no menu of any kind appearing when I turn on the phone, which had been reset to fact...
Hi everyone - I signed up for PM yesterday, specifically the $45/20GB plan which includes 12 months of "3x Points Back" ($6.75/month). However I logged into my account this morning and I only see the regular points have been applied: Should this not...
I am switching to public mobile because I like the plans you have. There is currently a boxing week deal that’s 20gb for $45 so I ordered my sim to be able to get that deal but I can’t get the deal till the sim is here and I’m worried it won’t get he...
I ordered SIM online on Dec 11, 2022, which never arrived. Can you please look at the issue? Order No 319445.
I just make a payement and on my plan is unlimited talk and wen i try to call it's said i dont have minute left
HiI requested an account change yesterday but it didn't happen why?My bill circle is Dec 27 which is today
Not sure if this is PM related or not. How do I uninstall a system app? I disabled the updates and removed all permissions and cleared storage and forced the stop but I can't get it off my phone.
I received a Season bonus from P Mobile ( 500min intern.calls), but my account shows only 300min ( out of which more than 100min have been used already - but I did not use them How could I recover the missing 200min plus 100 min ?! Thanks
Hi there, I am curious to know what are the service hours for the Porting Team. I need to follow up with them in order to process with my inquiry. Thank you for your time.
I received Public Mobile text giving me holiday bonus if I respond, but my phone is not functioning properly and I can't text properly to respond. I'm going to get a new phone soon. But for now I can't text respond. How else can Public Mobile help me...
Hi there!I went to update my plan starting Dec 26 but my account page still shows the old plan. However Simon shows my updated plan. Will this update soon? Do you know? TIA
Hi, I have referred 4 friends to Public Mobile and had not received any points after more than 30 days.Also I had not get 3 x 5% of my bill back in points.
I have trouble with self serve specially if i buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account
Is public has roaming service outside Canada and USA?
Hello I would like to know the account number for 604-xxxxxx Edit by Dunkman: removed personal information
I was texted by 611 saying I'd used all my data and can only connect to the internet using wifi. But on my self serve account it says I've only used 8 of my 12 gb. Please help
I didn’t recieve my Christmas bonus. I tried texting and was told I’m not eligible. I have recieved this bonus every year for several years. I can’t get a hold of customer support, I get a message saying service not available. Im going in circles her...
Hi, I am looking to get SIM cards for 2 - 3 kids. I see if I buy one online, a second would be free as a bonus. Is this promotion also available in store?
How long after I purchase US roam g package before it is activated and can be used?
Pissed stillCannot sign into my accn’t and with only 3 tries I am frozen
I did not receive the text message to claim my holiday bonus. Please help.
Hi, I have just set up the new line, and every time I make a call, it says it’s a long distance call even though I am calling my wife next to me. can you please fix it?thanks
If I upgrade my plan to a 4g plan will my Rewards be transferred to my new plan?
Cell number xxxxxxxx
Our SIM is broken we need a new SIM
