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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unlimited Canada calling - call cannot be completed because used all minutes?

I tried calling a different province and it said on my screen Public Mobile Assisted Dialing. Then it told me 'your call cannot be completed because you have used all available minutes' but i have the unlimited Canada wide calling? Help? When i call...

Resolved! If I exceed my data plan, how much will be the extra data usage?

I wondering how much is the extra data usage, so I better manage my bill

Resolved! Issue receiving incoming calls (after successful porting)

Hi all! I was initially having some issues receiving incoming calls, which I finally got resolved (I think). There was an issue transferring/porting my number from Bell to PM, but it was fixed Saturday evening (the 9th). I was able to set up my PM vo...

Resolved! Will the reward from the community post go automatically to my account?

Will the reward from the community post go automatically to my account? or Do I need to do something to link my posts to my account?

Data question

So, in the early morning, I go for a one hour walk. To get me through that brisk walk, I tend to listen to radio. I had moved from a basic non-data plan to a basic data plan the previous month. However, part way through the first data plan mont...

What is so good about Public Mobile plans ($50+ plans)?

Back in the days, where 2nd provider like Virgin, Koodo, Fido etc. were providing $40 for 2GB data, PM seems like a good option, $40 for 4.5GB with 3G speed. This was 2.25x data allowance for internet surfing. Nowdays, the $50 plan offers 10GB data w...

Apn for Samsung galaxy note 9

Hello , has anyone had difficulties with samsung galaxy note 9 not connecting to internet , I followed every step with APN and still no luck , can anyone help ? Thank you in advance

Resolved! Re: Switch to PM

If we received this promo code (for the recurring 2GB data) via email and have decided to purchase a SIM card online (with 3-7 days for delivery), will the promo code expire on us because of possible days in the SIM card delivery time? Thanks!

Switch to PM

Resolved! Switch to PM

my friend she lives in BC and she would like to switch her phone plan to PM, but she is not confident to do it by herself online.Is the Walmart only place she could go to do it? Thanks

Cannot establish voice calls, recurrent issue

Hi there, since a few weeks, I noticed that, many times, I cannot establish voice calls nor have my SMS received in time. For some reason, even when I know my correspondent is expecting my call and we both have all of our reception bars, my call trie...

Resolved! Double charge on new account

I switched my service provider to public at the start of the month and was double charged for my first month. I'm not sure if I should contact a moderator or if it's normal to be double charged on the first month as some sort of activation fee. The t...

Resolved! Default password for Voicemail?

On new account activations, is there a default voicemail PIN code that gets setup? For example the last digits of the SIM card perhaps? I'm assuming the default voicemail PIN is different than the PM account PIN which is used on 611 during purchases...

Resolved! Does Public Mobile support 5G?

For some reason the chatbot couldn't answer my question, and the website directed me here instead of letting me create a support ticket to ask the staff directly. I'm thinking of getting a 5G phone, but I'll probably switch to Telus or some other car...

Resolved! Can voicemail be checked from a landline?

Hi, With my previous provider, it was possible to call your phone number from another phone and then press pound # key following your voicemail PIN in order to retrieve your voicemails. Is there a shortcut for Public Mobile? I suppose this applies on...

Resolved! Forget security questions password.

I forgot my security question . So, How do I reset it?

SIM card issue

Hi, I initially thought I lost my cellphone, so I deactivated my SIM card. But now, I found my cellphone and I am trying to reactivate the SIM card but it is not working! Any solution? It hasn't been 90 days. Only lost the phone for 2 days, meaning S...

Resolved! I need to change my number

I need to change my phone number

Resolved! changing from Blackberry to iphone on existing account

Please help.I have been with Public before it went 'live'.I am changing from a Blackberry to a newer iphone. I have purchased a new sim card and know what I need to do there. How do I add this to my existing account. Yep. It's been a long week....ElB...

Resolved! Balance Inquiries

Hi, edited by computergeek541: removed blank content

Resolved! No Service on New SIM

Hello, I just got a new SIM for Public Mobile and am not getting any service. I finished the activation and my account shows the SIM as active. However, I have no calling or data. When attempting to call I get an error saying mobile network not av...

Resolved! Submitting Ticket Login Error

I'm trying to submit a ticket to request a pdf Utility Bill/Invoice. Before I can submit a ticket, I need to login to my community account. When I enter my community username and password, I get the error message "Error logging in". This doesn't mak...

Number Swap ?

Resolved! Number Swap ?

I have a number with Public and I have a number with Telus 123456 on a landline.I want to put the Telus landline on my current Public account (it would be simpler to just start a new account but I lose my credit for time as a customer) and put the cu...

Resolved! With autopay, should Due date be same as payment date?

Hi, I just configured autopay but one thing that concerns me in the overview page where it says: Payment Due Before: Nov 3, 2021 You are currently registered for dynamic AutopayNext Payment Taken: Nov 3, 2021My question is it says due BEFORE Nov 3rd ...

Resolved! add-ons

data addons has expirationtime?

such a servie made me almost crazy

I had a question about new activation and sent the request to the agent. The first agent answered my question and asked me to provide informations to continue. I replied the relevant informations. The next day I received a reply from another agent wh...

Payment Voucher

I am trying to pay for plan with my payment voucher and I think I put in the PIN in wrong too many times.It won't let me add any money to my account just says to contact community support"....HELP!!

Phone number doesn't work

I can call people but not receive callsWhen people call me it rings but I don't get it.When I send SMS it says sent but people cant see it and I cant see what they are sending meIDK where to get help and ended up here

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unlimited Canada calling - call cannot be completed because used all minutes?

Resolved! If I exceed my data plan, how much will be the extra data usage?

Resolved! Issue receiving incoming calls (after successful porting)

Resolved! Will the reward from the community post go automatically to my account?

Data question

What is so good about Public Mobile plans ($50+ plans)?

Apn for Samsung galaxy note 9

Resolved! Re: Switch to PM

Switch to PM

Resolved! Switch to PM

Cannot establish voice calls, recurrent issue

Resolved! Double charge on new account

Resolved! Default password for Voicemail?

Resolved! Does Public Mobile support 5G?

Resolved! Can voicemail be checked from a landline?

Resolved! Forget security questions password.

SIM card issue

Resolved! I need to change my number

Resolved! changing from Blackberry to iphone on existing account

Resolved! Balance Inquiries

Resolved! No Service on New SIM

Resolved! Submitting Ticket Login Error

Number Swap ?

Resolved! Number Swap ?

Resolved! With autopay, should Due date be same as payment date?

Resolved! add-ons

such a servie made me almost crazy

such a servie made me almost crazy

Payment Voucher

Phone number doesn't work

Network

Porting request expired

How do I receive sms verification to port out my n...

SIM in use

How many voice mail message can we save?