Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New to public mobile. Just installed a NEW SIM, and got a NEW phone number. I can call out and can send texts but CAN NOT receive calls and they go straight to voicemail, and can not receive texts, although i can send them out. PLEASE HELP. thank...
What happens to the current plan i have with telus prepaid when I transfer my number to public mobile.. I still have like 2 weeks left on my plan but I have a new sim card for public mobile and I want to know before I go any further.. will the telus ...
what is error code 837 when signing up a new account
Trying to sign up, and getting the message that it's unable to process my credit card. I literally used my credit card 15 minutes ago with no issue, contacted the credit card company and there's no hold on the card, AND tried using a different card a...
I'm trying to transfer my phone over number to public but it's saying that it is ineligible to port
What happens if I take my SIM card out and get messages or texts? If I leave the SIM card out of my phone for more than 2 weeks (because I am travelling), will I see them when I put it back in my phone?
I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?
I signed up with Public Mobile Sept. 22, 2020 at $25.00 a month plus $3.00 tax for a total of $28.00 on autopay.- I was told that I have unlimited Canada wide talk time. Is that unlimited incoming and outgoing?- I was told that I have unlimited text ...
Hi I just want to ask how can I talk to a customer service representative here about log in problem?Im just wondering why I cant log in.I tried many time but still no luck.Also I tried the send security code option but its not even sending me code vi...
I wanna talk with someone
I have been a Public customer for a while (Prior to when the rewards program changed) I will be updating my plan shortly, if I do does that mean I will lose my current programs in favour of their new point system? (Autopay $2, Loyalty $3) Or will the...
With different amount Jan.13, 2023 $39.55 & Jan. 14, 2023 $28.25 the same plan $35 3GB data at 4G speed.Cell # 226 new public mobile member.Thank you, Ed
Just activated sim card and needs to log into my account but it says the username and password is invalid...do i need to do something else?
Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some ...
My phone is plugged in and charging at home on wifi.The phone has not left home or the wifi signal in over a week.Yet, over this last week, it has been using Mb data. Why?
Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. ...
Hello, I tried to cancel my account , but don't see the option, so I deactivated my account. But I noticed you charge me $16.75 on Dec 19, 2022. I still don't see the option to cancel my account. Please refund for the Dec charge and cancel my accoun...
tried a password reset, not getting code via email, was going to set up a "My Account" through my son's email and it takes me to the chat bot that doesn't know what i am asking for, trying to activate new account with new sim and am having way too ma...
My account is suspended how can I do?
My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...
Pls help me submit a ticket
Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?
Hello, I need help about transferring from fido to public mobile
I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?
Correct the highlighted errors and try again.We are unable to reset your password because the token has expired
I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...
I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...
A few months ago i got a sim card for my grand daughters cell from public. my daughter got her phone number transfered with her. im still being charged 2 months.
Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...
