[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Anonymous Posting.
Every now and again amongst the community I see a poster, not a specific username buy 'Anonymous Poster'.. what does that mean and how would an individual even go about posting anonymously? I've never seen it as an option myself..I always understood ...
Resolved! Manage EverSafe ID.
Is there a way to manage, Remove or change the Email/Phone Number Contact Details on your EverSafe ID Account without having an Active Subscription?When signed into the My Account, in the Profile Settings you are able to 'Manage EverSafe ID' and chan...
How to make a payment while outside Canada.
Hi,I am not able to login in to my account to make a payment on my public mobile number. It is not letting me in without an OTP. I tried asking my friends to do a instant top up as mentioned in the link below but that service is not available too. Co...
Win Back Calls.
This topic is about non-Public Mobile brands and carriers trying to get or retain customers. It isn't Public Mobile support related.
I have (2) public mobile accounts and I want to close one of them and move that number to the other.
Can anyone suggest the best way to do this? Do I need to port my number out from the closed account to another provider, and then back in to Public Mobile? Is that the only way to do it? Is there any other way to accomplish what I want? Thank you.
Resolved! Changing phone
1) I will be changing from a Galaxy S7 Edge to a Galaxy S21 FE ( or S21). Does the S21 FE (or S21) work with public mobile?2) Am I correct in assuming that if I replace my current sim card with the new phone, the same phone number will carry over?3...
Data used
I don’t understand why most of my data has been used around 9pm when I was at home with wifi support? edited by computergeek541: category label changed (not reward related)
Resolved! Lost phone / profile
I lost my phone and want to suspend my account. The chatbot says I can do this under profile.....but I can't find the profile spot. Help!
I couldn’t log into my account
the email and password is correct, but I can’t log in and the system said email or password is not correct, however when I try to reset password, the system said email is not correct, I only have one email, that is strange.
Defunct email address
I need to create a new email address for my account. The one on my account is no longer active.
Resolved! Stolen
How do I cancel my SIM card when I didn't activate the two step ID? Do I have to cancel my credit card to stop it cuz it's on a monthly paid plan
Can I request for new esim
Please help me get new esim
My service is not working and the ticket page has been 404 for days @CS_Agent
@CS_Agent Please help. My phone will not receive calls.
Resolved! Problems accessing My Account
My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the bas...
Resolved! New Phone
My current phone is really starting to slow down. I plan on getting a new one soon. Do Public Mobile SIMs work with any Android phone? Thanks!
Resolved! Phone too old for public mobile app
Hi all!I just set my mom up with public mobile and her sim card will arrive in two days. It says that we need to use the app to authenticate it when it arrives but her phone is too old to download the public mobile app from the play store.How can we ...
About phone numbers suddenly unavailable
Suddenly my phone number can’t be used, and I can’t log in to the website, what should I do now?
I can do payment to my second phone
My second phone get disconnected and I can't do a payment for it because I don't have a network on it
Resolved! Can't login past eversafe as it has my old number no longer in use.
Hello, very frustrated! I can't login to my account because eversafe has my old mobile number that is no longer in use. When I hit resend code, the option to send via email does not come up. It keeps sending OTP to my old number. Can anyone help ...
Resolved! Transferring phone number from Virgin to Public Mobile
Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...
Resolved! Payment
Hi everyone, can someone please help me to change my Credit carde please.
Resolved! I need to change my payment credit card to the new one
I need to change my payment credit card to the new one.
Resolved! SMS from Australia for 2FA
Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...
Resolved! Phones
Does public mobile still sell refurbished phones?
Monthly paymeny
I want to change from BMO mastercard, to CIBC mastercard
Retaining my bonus international calling minutes when changing subscriptions
Over the years I have accumulated bonus international calling minutes add ons through promotions. If I change my subscription will I lose those add ons?
cancel account
i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...
4G network is laggy
Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...
I am unable to reach phone number in British Columbia Canada and my plan is Canada Wide
violation of terms of service
