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Resolved! Account deactivated

Yesturday i recieved a text of a new pin. I did not request a new pin so i went to log into my account and said that it did not exist. My service is no longer working. My next bill should not be until Feb 14th 2019 because i paid jan 14th 2019. I had...

Amlsalih93 by Great Neighbour / Super Voisin
  • 867 Views
  • 8 replies
  • 0 Bravos

Duplicate texts

Hello, I am receiving duplicate text messages from multiple people and it sounds like they are receiving them from me as well. I am not sure where to start to figure out what is causing this but would like to solve it as I'm sure it is annoying every...

atorrin by Good Citizen / Bon Citoyen
  • 1075 Views
  • 8 replies
  • 0 Bravos

Which email is self-serve is linked to community

Hi @CS_Agent, A self-serve account i manage has two emails (did a username change) they are the username and the profile email. Which of these two is used to link the community profile to self-serve for rewards? The rewards rules says:Your Community ...

mimmo by Oracle
  • 331 Views
  • 3 replies
  • 0 Bravos

Resolved! Account questions!

Do all plans include nation wide data, all calling features such as call display, call forwarding, message centre or are all these features at extra cost?Is the network a throttling network?When I setup an account does my account only become active o...

connold by Good Citizen / Bon Citoyen
  • 607 Views
  • 14 replies
  • 0 Bravos

Resolved! Apple iOS 12.1.3 update has cellular and WiFi problems

More info found here. I'm on android but this popped up in my news feed so I thought I would share just in case it might be helpful if we have any customers with similar issues.

Tav by Model Citizen / Citoyen Modèle
  • 981 Views
  • 6 replies
  • 3 Bravos

unlocking iphone for use with public mobile sim

Hi,I've been a customer for a couple years, and happy with the service here.My blackberry I was using fully shutdown the other day, and I was given an old iphone 5c to replace that from a friend (not lost or stolen). I have tried to break it myself b...

drob by Good Citizen / Bon Citoyen
  • 975 Views
  • 12 replies
  • 1 Bravos

Resolved! Does Samsung Guru 2 music work with public mobile?

Hey guys, I activated my prepaid plan today with the mentioned phone. But my phone can't connect to the network(red cross at the top left). When i try to do manual network searching it fails. Not sure what else could I try, Thanks. Worth mentioning t...

Leyu by Great Neighbour / Super Voisin
  • 837 Views
  • 6 replies
  • 1 Bravos

Resolved! cancel plan change

I am new here. Just started into 5 days into 2nd month on plan for my daughter. Found she was not using near the data so planned to reduce it. Made own plan and selected 90 days. Chose to change immediately as all it said I would loose is legacy whic...

Grant58 by Good Citizen / Bon Citoyen
  • 754 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM defaulted phone number after update

Back in December a software update managed to change the phone number set in my SIM card back to the one picked before I was able to port my number from Rogers. I can't edit the SIM in settings and I constantly have to manually change my phone number...

katebeau by Good Citizen / Bon Citoyen
  • 1380 Views
  • 12 replies
  • 0 Bravos

PUK number

Hey, does anyone know how to unlock your SIM card? I’ve tried contacting but I haven’t gotten anything back... please help

Resolved! Data not working

Hello, I joined PM this month and my data has not been working at all on my LG X Power. (I initially had issues with receiving incoming calls/texts, but that has now been resolved). I checked the APN settings (pics attached), and everything there is ...

WhatsApp Image 2019-01-27 at 7.47.23 PM_1.jpeg WhatsApp Image 2019-01-27 at 7.47.23 PM_2.jpeg WhatsApp Image 2019-01-27 at 7.47.23 PM_3.jpeg WhatsApp Image 2019-01-27 at 7.47.23 PM_4.jpeg
ksoosiah by Good Citizen / Bon Citoyen
  • 1612 Views
  • 9 replies
  • 1 Bravos

Resolved! Cancel Service & auto pay

Hello, I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

amherstburg by Great Neighbour / Super Voisin
  • 2336 Views
  • 33 replies
  • 0 Bravos

Resolved! The renew of a canadian add-on

As written in a different subject, I bought an add-on 200 Mb BEFORE the old one was finihed and the system let me buy it. But when I went back on my account I saw that the first one which was about 110 Mb left has disapeared and it was the only one 2...

Lieux by Oracle
  • 810 Views
  • 19 replies
  • 0 Bravos

Resolved! SIM Invalid - no payment infomation entered

@CS_AgentWhile activiating my SIM card I had to go back a page before I hit the payment stage so I have not entered any payment information and now my SIM is invalid. I need help correcting this. Thanks!

SamP by Great Neighbour / Super Voisin
  • 646 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment Due Date

I opened my account and made my first payment on Dec 29th, shouldn't it be due on the 29th of each month, why am I being told it id due on the 27th this month?

darmac by Good Citizen / Bon Citoyen
  • 808 Views
  • 6 replies
  • 1 Bravos

Resolved! USA addon for 17 days?

Hi, I'm going to be travelling to the USA for 17 days, and I'd like to have talk, data, and text. I know there's the 10-day addon for that. How does it work in terms of making sure i'm covered with it for 17 days? Do I buy two of the addons simultane...

canadave by Good Citizen / Bon Citoyen
  • 679 Views
  • 21 replies
  • 0 Bravos

Not receivingVerification code from viber

I successfully transferred my old number to pm(when I make calls my old numbers shows up), but when I text, no one receives my text. And I don't receive verification code from apps that I install. Not sure how to fix this. Thanks

Azhkn by Great Neighbour / Super Voisin
  • 549 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting a home number to cell

How easy is it to port a home number to a new activated sim card and new account? The person wants to close her home phone (landline) and activate a new account on PM and port her home number over. What is the process and is it easy to do? How long d...

shskr by Model Citizen / Citoyen Modèle
  • 1238 Views
  • 20 replies
  • 0 Bravos

Resolved! Can Port At Any Time?

There's no time limit on the porting process, correct?I'm thinking of getting a plan but just opening it with a new number. Seeing how that goes, if all is well, just port over to PM when we're ready (weeks later). Fine, no? I guess you could pop the...

DaVibe by Great Citizen / Super Citoyen
  • 625 Views
  • 3 replies
  • 0 Bravos

$10 reward every month for 6 months

Hi when I bought the public mobile number, I was told I will get a $ 10 rollback every month in 6 months. However,I did not get any thing. Could you please help?

xuebai by Great Neighbour / Super Voisin
  • 550 Views
  • 3 replies
  • 0 Bravos

Resolved! Won't Let Me Pay My Bill and Locked Out of Self Serve

I missed the autopay due to delay in direct deposit. My service was suspended. The next morning I purchased and loaded two prepaid vouchers successfully via 611. I then went to log in to my account to pay but I was locked out of Self Serve and told t...

SirBen by Great Neighbour / Super Voisin
  • 904 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone automatic make call to a number to use up minutes

I checked my usage history and find there are many times outgoing call to a number 3065804001, that used up my minutes. It is like a hidden hand to use my phone. Each time it lasts only few seconds, less than 10 second. Is there someone has this expe...

laurenluo by Great Neighbour / Super Voisin
  • 1348 Views
  • 20 replies
  • 0 Bravos

puk code

Hi need help for puk code for # removed ETA Phone number removed by ShawnC13

Syhatheb by Great Neighbour / Super Voisin
  • 683 Views
  • 12 replies
  • 0 Bravos