[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New Phone
My current phone is really starting to slow down. I plan on getting a new one soon. Do Public Mobile SIMs work with any Android phone? Thanks!
Resolved! Phone too old for public mobile app
Hi all!I just set my mom up with public mobile and her sim card will arrive in two days. It says that we need to use the app to authenticate it when it arrives but her phone is too old to download the public mobile app from the play store.How can we ...
About phone numbers suddenly unavailable
Suddenly my phone number can’t be used, and I can’t log in to the website, what should I do now?
I can do payment to my second phone
My second phone get disconnected and I can't do a payment for it because I don't have a network on it
Resolved! Can't login past eversafe as it has my old number no longer in use.
Hello, very frustrated! I can't login to my account because eversafe has my old mobile number that is no longer in use. When I hit resend code, the option to send via email does not come up. It keeps sending OTP to my old number. Can anyone help ...
Resolved! Transferring phone number from Virgin to Public Mobile
Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...
Resolved! Payment
Hi everyone, can someone please help me to change my Credit carde please.
Resolved! I need to change my payment credit card to the new one
I need to change my payment credit card to the new one.
Resolved! SMS from Australia for 2FA
Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...
Resolved! Phones
Does public mobile still sell refurbished phones?
Monthly paymeny
I want to change from BMO mastercard, to CIBC mastercard
Retaining my bonus international calling minutes when changing subscriptions
Over the years I have accumulated bonus international calling minutes add ons through promotions. If I change my subscription will I lose those add ons?
cancel account
i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...
4G network is laggy
Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...
I am unable to reach phone number in British Columbia Canada and my plan is Canada Wide
violation of terms of service
Travel rewards points
I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked
Access account
Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)
How can I get invoice for my mobile plan ?
I need invoice of my monthly bill which shows my monthly plan subscription
I purchased a duplicate add-on
I purchased a duplicate add-on and need to remove one.
does it support international roaming in india?
can i atleast keep receiving the SMS and calls while I am in INDIA?
log-in issues
Hi. I need to log in to make a payment with a different credit card due to my card getting scammed. but it will not let me log in. Went through the change password procedure but now just get error messages when i try to log in. very frustrating. ...
Setting up a preauthorized credit card for my phone
The credit card to pay for my phone expired and the phone is not showing up in my account anymore. How can I set up a preauthorized credit card to make a payment automatically every month?
Was my account suspended (Part 2)
a second thread not required
Need agent help to change My Account email
I can't log into my account because I forgot the email and none of my current emails receives the code being sent to change it. I need an agent to help me change the email for My Account
Error message for outgoing calls
Hi, I've been experiencing this issue for a while and recently decided to see what was going on in the community. I often get the message "6UT1, this number is not in service" error code for numbers that I know are active. I tried calling my bank at ...
Change Esim to physical sim
Hi There,We bought a new public mobile plan thinking we could use the esim, but the phone says it's not compatible. We went to the store and purchased a physical sim card, but we now cannot complete the activation. Can you please help us replace the ...
Resolved! i can not setup my e-sim
I want to return my money I never setup the e-sim, my phone is not compatible
Are Telus plans at 4G and 5G ?
This thread is about Telus and isn't specific to Public Mobile support.
Phone not working
Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?Thanks
