Yesturday i recieved a text of a new pin. I did not request a new pin so
i went to log into my account and said that it did not exist. My service
is no longer working. My next bill should not be until Feb 14th 2019
because i paid jan 14th 2019. I had...
Hello, I am receiving duplicate text messages from multiple people and
it sounds like they are receiving them from me as well. I am not sure
where to start to figure out what is causing this but would like to
solve it as I'm sure it is annoying every...
Hi @CS_Agent, A self-serve account i manage has two emails (did a
username change) they are the username and the profile email. Which of
these two is used to link the community profile to self-serve for
rewards? The rewards rules says:Your Community ...
Do all plans include nation wide data, all calling features such as call
display, call forwarding, message centre or are all these features at
extra cost?Is the network a throttling network?When I setup an account
does my account only become active o...
Hi,I've been a customer for a couple years, and happy with the service
here.My blackberry I was using fully shutdown the other day, and I was
given an old iphone 5c to replace that from a friend (not lost or
stolen). I have tried to break it myself b...
Hey guys, I activated my prepaid plan today with the mentioned phone.
But my phone can't connect to the network(red cross at the top left).
When i try to do manual network searching it fails. Not sure what else
could I try, Thanks. Worth mentioning t...
I am new here. Just started into 5 days into 2nd month on plan for my
daughter. Found she was not using near the data so planned to reduce it.
Made own plan and selected 90 days. Chose to change immediately as all
it said I would loose is legacy whic...
Back in December a software update managed to change the phone number
set in my SIM card back to the one picked before I was able to port my
number from Rogers. I can't edit the SIM in settings and I constantly
have to manually change my phone number...
Hello, I joined PM this month and my data has not been working at all on
my LG X Power. (I initially had issues with receiving incoming
calls/texts, but that has now been resolved). I checked the APN settings
(pics attached), and everything there is ...
As written in a different subject, I bought an add-on 200 Mb BEFORE the
old one was finihed and the system let me buy it. But when I went back
on my account I saw that the first one which was about 110 Mb left has
disapeared and it was the only one 2...
i paid for my old plan but changed it to the 40$/5G one (yes its paid
for and my next payment is due in febuary 24) and now i cant text,call
or use my data i cant receive texts or calls either and i tried asking a
bot they told me to remove my sim an...
@CS_AgentWhile activiating my SIM card I had to go back a page before I
hit the payment stage so I have not entered any payment information and
now my SIM is invalid. I need help correcting this. Thanks!
Hi, I'm going to be travelling to the USA for 17 days, and I'd like to
have talk, data, and text. I know there's the 10-day addon for that. How
does it work in terms of making sure i'm covered with it for 17 days? Do
I buy two of the addons simultane...
I successfully transferred my old number to pm(when I make calls my old
numbers shows up), but when I text, no one receives my text. And I don't
receive verification code from apps that I install. Not sure how to fix
How easy is it to port a home number to a new activated sim card and new
account? The person wants to close her home phone (landline) and
activate a new account on PM and port her home number over. What is the
process and is it easy to do? How long d...
There's no time limit on the porting process, correct?I'm thinking of
getting a plan but just opening it with a new number. Seeing how that
goes, if all is well, just port over to PM when we're ready (weeks
later). Fine, no? I guess you could pop the...
Hello, I am having an issue getting a decent response to change my SIM
card. I recently had my phone stolen and thus have lost my SIM card as
well. I am a working professional and need my phone up and running
despite this unfortunate circumstance. I ...
I missed the autopay due to delay in direct deposit. My service was
suspended. The next morning I purchased and loaded two prepaid vouchers
successfully via 611. I then went to log in to my account to pay but I
was locked out of Self Serve and told t...
I checked my usage history and find there are many times outgoing call
to a number 3065804001, that used up my minutes. It is like a hidden
hand to use my phone. Each time it lasts only few seconds, less than 10
second. Is there someone has this expe...