cancel
Showing results for 
Search instead for 
Did you mean: 

Lost phone, unable to access emails

SunnySaul
Great Neighbour / Super Voisin

Hey all 

I lost my phone phone today. No biggie, these things happen. What's special about my case is that it got swallowed up by a wave in Hawaii. That and that my whole digital life was protected by 1password, a password manager.

So now I have no phone and I can't access any of my emails to recover all my accounts because their passwords were generated by the password manager... And I don't know them by heart.

I contacted Google and they suggested talking to my service provider to get me a new sim card so google can send me an sms verification code.

I just saw the public Mobile does esim cards. My idea is to somehow get an esim card and add it to my boyfriend's phone to start getting my stuff back as soon as possible (today is day 2 out of a 10 day trip to Hawaii) 

How can I proceed to get an esim? Who do I have to talk to? 

 

Thanks! 

 

4 REPLIES 4

SunnySaul
Great Neighbour / Super Voisin

Hey! Thanks!

Unfortunately, that won't work because I'm unable to access my existing account linked to my phone number. I created this account so I could get help 😅

 

Priority
Deputy Mayor / Adjoint au Maire

Follow this link to setup e-SIM on an existing Account:

https://myaccount.publicmobile.ca/en/account/purchase-sim

SunnySaul
Great Neighbour / Super Voisin

Thanks for the link!

I'll try CS

Handy1
Mayor / Maire

@SunnySaul  If your phone supports eSIM you can switch to it as of today in fact . You can do this in your my account .or get support to help you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.