I need help submitting a ticket

[pubfun]

I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile.  Please help!!

[BKNS27]

@pubfun 

What part of the porting process are you stuck on?

[Timer]

@pubfun 

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number you will need the help of a Customer Support Agent. open ticket Chatbot

or contact support team by private message CS_Agent 

[NDesai · Accepted solution]

@pubfun Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.