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Where are the Oracles? they are working?

Community_QA
Model Citizen / Citoyen Modèle

Thought one of the main tasks for Oracle is to remove unnecessary posts

 

Checked tonight, came across many redundant  posts.  One user in particular, high performer , 1000+ posts since joining a month ago, keep repeating what said hours ago for "solution mining"    

 

So, posts = reward?  more post = $15?   let me know and  I will follow 

 

20 REPLIES 20

JL9
Mayor / Maire

Who are you referring to?

dust2dust
Mayor / Maire

It's easy. Sit on the computer all day and night, refresh, reply with contact support, refresh, reply with contact support etc. The percentage of successful responses from the OP's virtually guarantees solutions because people these days can't be bothered to do a little troubleshooting/sleuthing to get to the bottom of the problem. Even though once connected to the support people it will be all the same troubleshooting/sleuthing that we could have otherwise done for the customer and garnered some appreciation from the OP in the end. But no, they want to talk to a company person. So bam with the solution. It sucks for the others here who would like to "teach the customer how to fish". It's a terrific feeling to have them come back with huge thanks for the tip to get them going. But apparently that doesn't matter to others. They're satisfied with the old copy - paste and refresh.

DDM69
Model Citizen / Citoyen Modèle

Yes I've noticed this as well.  Many posts and comments, very poor English.  I know who you mean.😎

NDesai
Oracle
Oracle

It's the quality of posts that gets you rewards, not quantity. We try to clean up spams or garbage posts, but we can't spend hours per day to determine if recent posts are unnecessary or not. We know about the problem you are describing and we have reported to the PM Community management. Our hands are tied from taking any severe action, so in all honesty, it's not up to us. 

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JL9
Mayor / Maire

lol that is what I figured as well, I already commented on that very thing last week. Also seems like as you say, they made multiple accounts to confirm some solutions for him.

Community_QA
Model Citizen / Citoyen Modèle

@dust2dust wrote:

It's easy. Sit on the computer all day and night, refresh, reply with contact support, refresh, reply with contact support etc. 


Exactly, at least 90% of this person post simply ask to contact support

another 50% of the post replied with unrelated stuff

and 50% of the post repeat what was said

Community_QA
Model Citizen / Citoyen Modèle

@NDesai wrote:

We try to clean up spams or garbage posts, but we can't spend hours per day to determine if recent posts are unnecessary or not. 


not hard,  half the person's posts are useless

 


@NDesai wrote:

 we have reported to the PM Community management. Our hands are tied from taking any severe action, so in all honesty, it's not up to us. 


and they know that is a "returning" user? 

and "returning" user can get rewards like nothing happened?

 


@NDesai wrote:

It's the quality of posts that gets you rewards, not quantity. 


nah. the formula for top % has nothing to do with quality of the posts.  it's just number

 

 

oh, this person actually has over 1500 post in 35 days, 42+ useless posts a day, who can beat her

 

Community_QA
Model Citizen / Citoyen Modèle

@JL9 wrote:

lol that is what I figured as well, I already commented on that very thing last week. Also seems like as you say, they made multiple accounts to confirm some solutions for him.


which post?


@Community_QA wrote:

@NDesai wrote:

 we have reported to the PM Community management. Our hands are tied from taking any severe action, so in all honesty, it's not up to us. 


and they know that is a "returning" user? 

and "returning" user can get rewards like nothing happened?


Yes, the "returning" user was contact by the management. My guess is that they must've received warning(s) by now. 

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