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[Gloriab]

Cannot receive calls or call out, 

[BKNS27]

@Gloriab 

Did you just port your old number over to PM? If this is the case, you need to reply to the text with your old SIM in your phone confirming you are porting over to PM. There is also a 90 minute window for you to reply.

If you didn’t port over then there could be a Telus/Bell outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map 

[softech]

@Gloriab   I guess the phone status is showing it is not connected to any network?

Try to reseat your sim card , power off the phone , take the sim card out and wipe it clean (no fingerprint), then put it back and power up.  See if that helps

If you have another phone around, try to put the sim card in the other phone and test it out as well.

IF still unable to access the network, please open ticket with PM Support.  If it is a sim provisioning issue, it is a quick fix on PM side, you just need to put a ticket in 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there