Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi PM community. My wife and I both signed up to PM during Black Friday (me from Koodo, her from Rogers). It was from physical SIMs to eSIMs and the transition seemed to be smooth. However, since the beginning she has not been able to receive any 2FA...
hi, I see this plan when i google search. ($24 Unlimited Canada-Wide Talk + Text + 4GB) but it's gone when i log in and want to get it?my friend and his wife just switched to public mobile from Bell today and they got this plan.I currently have the 9...
Hi, I'm new subscriber and want to get new line but I don't have credit card or debit visa at all, I do online banking,right now I'm buying voucher for phone line I have, now how I'm going to subscribe to new line
Hi, I was hoping to change my plan to take advantage of the boxing day sales. Are they for new subscribers only? I can't seem to switch over to the boxing day offer I want...
I changed carriers on Friday and now I have “primary” and “personal” all over my phone like it has two lines and I can select which one for calling out and messaging on a contact by contact basis but I think only personal actually works? I also canno...
I was a previous PM user and am coming back after being gone for the past 6 months. I went through the subscription process, and when I submitted payment I received an error that said "There was an error, although your payment is processed" or someth...
I am new to PM1. I would like to change my subscription cycle. Currently, it is from Dec 30, 2023 - Jan 29, 2024. I would like my billing cycle to begin at every 1st of the month, so from Jan 1 - Jan 31.2. How can I change my phone number (choose a d...
I just got the 40GB plan for $34 on December 21 and my SIM card (which I also paid for) just arrived today. Now, I find out that right after my purchase, there was a boxing week sale for 50 GB for the same price as well as a free SIM. I am not gettin...
My app is stuck on the subscription failed screen with the only button available as "contact support".If a public mobile employee can get back to me to help finish my activation that would be much appreciated.
Hello,Looking to find out how to upgrade my current 3G $25/mth 1GB Data plan to the newer $29/mth 30GB at 4G Speed plan.Thank you
Hi. I noticed that you're offering a new promo on a 4G plan for $24/month. It's unfair to only offer the promos to new customers while ignoring long-time customers such as myself. I'd like to respectfully request a waiver to the 'new customer' policy...
Hi, I'd like to change my current phone number at public mobile. But I expect that many people will try to reach me at my old number. So I'm wondering if I can pay a fee to have my old number parked, and have calls to my old number be redirected to m...
Hey,I've been waiting with this problem since Tuesday and still don't know what to do. I submitted a ticket Tuesday night and haven't heard back yet. I've seen similar problems to mine on the forum, but their solutions haven't worked for me. I tried ...
I just finished transferring my number and I was with Fido before. After the SIM activation and transferred my number, then iMessage and FaceTime both not working, but they worked with I was with Fido and my iPhone is iPhone 13 Pro Max. I tried multi...
How long does this take? I have been told it's in the mail a few times. This is ridiculous.
Hi fellow Public Mobile users, I am a recent subscriber, am enjoying the service, yet when it comes time to Conference calling, or 3 way calling, the feature does not seem to be working. When I put one friend on 'hold' and add another caller, once I ...
I have signed up for Public Mobile and I believe I have received my eSIM, however when being asked to confirm my identity when logging into the Public Mobile app for the first time, I am not receiving a 6-digit code to my phone number. How to activat...
Hi everyone - I have the following problems:Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail. The person you are trying to reach is not available. At t...
Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes.
I have never logged in to my Account or created a EverSafe ID. I lost my phone and need now to activate a new SIM card; so first I need to cancel to old SIM card to activate a new one but I can't log in or contact an agent to help me. WHat should I d...
Hello,From august 2023, it's missing every month my 1 gig data from my account, which usually comes with my plan package . What should I do?who can fix these for me?Thanks , Magdolna
I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not ...
I'm not receiving verification codes for 2FA from foreign financial institutions (U.S. or UK). When there is an option to receive the code via telephone call then I get the call. But if the only option is to click on "Send Code" then I don't receive ...
Hello,I have had an issue from the very beginning which hasn't been answer in over a week. I signed up for public mobile service, it said my phone was esim compatible but when completing activation it says it isn't compatible. I have sent 4 DM's to C...
Hello, I have been locked out of my other 2 accounts. The login page tells me to try again after 1 hour, but after waiting for like a day it still says to try again after 1 hour. Now it just says locked out of account. What should I do to get back in...
Hello all,I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.I wish to get the $29 30gb plan. Right now i...
Hello,I've noticed that PM does not have family plan - any reason why this is not being offer?i am thinking of getting family - however i am not sure how it work. Anyone would be explain to me in plain English? thank you
Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.What is wrong? Murray xxxxxx
