Can't make phone calls

[peterk1234]

My billing cycle ended today

I changed my billing to a credit card which I paid with this morning for the new cycle

However I still can't send or receive phone calls???

[hairbag1]

@peterk1234 

dial 611 with your cell to hear current status of your account. You can also pay using on file credit card, you'll need to know your PM pin number.

[hTideGnow]

hi @peterk1234 

first, reboot your phone and try again

still fails, then check My Account, check if account is active or if the money stays at Available funds and not used for renewal.  To avoid  browser cache showing wrong info, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437