Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Absolute garbage service, I was going to switch to PM for the black friday deals. They double charged my credit card and a customer service agent said "don't worry you wont be charged twice". Had issues with transferring number from my previous provi...
My phone calls, incoming and outgoing, are dropping at close to the three minute mark of the conversation. Any ideas how I can get this fixed?
My calls are all being dropped at 2 minutes and 58 seconds and at about a minute 40 seconds I am hearing 3 beeps.
I’m a new customer and transferring my number from Rogers to Public. It is not working. I need them to submit the request again in order to me to receive the transfer number text from Rogers. Not able to submit a ticket to get help, keep getting the ...
Hi again Community, I am having issues to associate EVERSAFE to my phone number, I've de-listed it and input it again, I've tried everything but I don't receive any messages from the EVERSAFE OTP/2FA code messenger; I am trying to browse through any ...
Hello,I recently started having hotspot ssues since yesterday, I use my Samsung device with the "60GB within Canada and the US" package mainly for data since my home network has been down recently. The data on my phone itself seems to work but when I...
Hi. I have just noticed that I did not get the $5 per month discount for signing up for the 90 day subscription plan back in June. Two payments have gone through so far, with neither having the $15 discount. I did use $15 of my rewards for the Jun...
I have been with Public Mobile for over 3 years now and my subscription was suspended because I didnt have 6 dollars in my account. when I finally got my subscription reactivated, I did not have a device it would work in. so that month is over and no...
Hello I can no longer use my phone due to someone scaming and took my Sim. What do I do I have changed all my passwords. Should I get a new Sim card ?
Sending a private message or opening a ticket and twiddling your thumbs waiting for an answer, not knowing if it'll be in a few minutes, few hours, or few days is extremely frustrating when you have a pertinent issue going on like inability to activa...
I ordered a new phone plan with a new SIM card. I have got the number, yet the phone doesn’t work.
A few days ago I changed my subscription to a Black Friday special, $40 for 40gb of 5G.My cycle was due to switch over today but it has not done so. Customer chat is not working.
My wife and I both have CAN-US 60 GB plans and this morning we both suddenly are unable to access the internet on our 2 laptops and tablet using any of our 3 Samsung phones tethering or hotspot settings. While the laptops and tablet can connect to th...
Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been ...
I am a new customer, just moved to public a week ago. The internet was good but Today I woke up and my hotspot (Data Sharing) is has no internet while I am only 8GB/40GB. I tried to restart the phone connect and reconnect the sim...etcnothing happene...
I received my sim card. When I am transfering my plan its said activation did not complete and I am stuck, I need to contact Customer support. I need help. please contact me asap so I can use my plan
I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.
I purchased an add on for the US and am unable to make calls. Each time I try I receive a message: “call failed”
When I prepaid my monthly subscription amount for public mobility the receipt shows payment to Koodo ??? anyone know the reason for this thanks
Hello, i have canceled subscription but public mobile charged me whole amount and i was traveling internationally so i wanted to cancel it for few months
I make a phone call and after about 2 minutes I hear 3 beeps..30 seconds later my phone drops the call..any suggestions
The email attached to my account I can no longer use. I have been trying to get my email changed and get my account working for a very long time and I am ready to just abandon Public Mobile and start with a new company. I have had the hardest time to...
having it come and go
Hello all, Given the recent circumstances, I wanna switch to another company such as Eastlink . Does anyone know how to go about that?
I'm in the Us and have texting but can't make calls. Not connecting
I was traveling outside of Canada and after I came back into the country, the phone does not work. It says emergency call only. It was working perfectly before my travel. Please help.
i just was sent for 50 gb for 40$ on public mobile.i have 2 phones and would like to use the offer on the one that didnt recieve the email. it wasnt a text but an email .2nd question- i still receive rewards for referring friends and anniversary date...
I have recently purchased a new line with a monthly subscription and physical sim card however I have decided I no longer want to use Public Mobile. I have yet to activate the sim card and plan and have only payed for the first month with the price o...
I submitted a ticket a few days ago and have not been contacted yet. What should I do?
Hello,It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".Please advise re: next steps @CS_Agent Thank you.
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