Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Public team - I purchased 300 international minutes as an add-on, but I was charged twice. Can this be refunded? I only need one bundle! Thanks!
Hi I would like to cancel my subscription with public mobile with the number 403-xxx-xxxx. I now have a different phone number 403-xxx-xxxx and i have a plan with Bell. I cannot fully log in personally to this acct as my number is no longer 403-xxx-x...
I just recently bought a new phone and tried to switch the service from the previous phone to the new phone and it says transfer unavailable. is it possible to transfer from my previous eSIM to my new phone? and now if I try to use my old phone, the ...
how do i change my payment information
I received a text message from Public Mobile saying my data is 95% gone. When I log into my account, I see I have used less than 1% of my data.My account also says the following two things:1. Your services are on hold due to the expiration of your su...
Hello, I have activated one of my rewards yesterday and the addon data I got (1GB) is still not working.
Yesterday I change my subscription plan, for some timne, my SMS wasn't working and I missed a SMS from Interac for a money transfer, Is it possible to retrieve that lost SMS ?
I checked my usage on-site and from app and both confirmed that I only used up 1.35 gb out of 53 gb.
Got this notice when I tried logging in to my account and the maintenance dates are in March? Do I just read this as Oct 4 to Oct 5?
hi wife can't get into her account they are sending text to her old number, can anybody help? they are charging us for 2 months and we don't even have a phone with them, she ended up going with Bell because we couldn't get public mobile to work
Hello I would like to have your service back, but I would like to have my same number, is it possible? Thank you
Hello!As the subject line states, I need help to transfer my current eSIM to a new phone. My plan is active. My old phone has battery issues, so switching phones. Would love to hear back from you ASAP because idk when my old phone will decide to die ...
ESIM not working. I want to change to a SIM plan. Purchased a SIM on amazon.
Hello, I paid for a 20 gigabyte plan for $34, but $38 (tax) was deducted, and my subscription has not been activated. What is going on? I'm looking at my account right now and my $50 plan is gone, but there's $34 in my account (wallet deposit). What'...
For several months I have been having nothing but issues with my phone's data connectivity. Calls seem to be fine (if I stick to LTE) but data in either LTE or 5G just at times do not work. I can be sitting with 3 or 4 out of 5 bars and still it won'...
i am looking for my package tracking number for sim card, Yesterday I had a delivery from Purolator, but because they didn't tell me when the package would be delivered and they wanted it, and they didn't even call me, unfortunately I didn't receive ...
How often does PM change the subscription offers?
Dear madam/sir,I am not able to transfer my phone number as I am not getting any text message. I am outside of Canada, and still not able to get any text messages. I need your help with the phone number by sending the text message with the temp numbe...
Hello,I accidentally made a payment to the wrong Public Mobile account. My active phone number is (write your number here), but the payment was applied to another account that isn’t linked to my number.Now my main account has been suspended due to no...
Hello,Is there any option(button) that I can pay with voucher when I activate New SIM card/ a New subscription?there is ONLY option to pay with Credit card.regards,
Is it possible to transfer esim from an iPhone 11 to iPhone 13? I transferred everything to the new phone (email, pictures, chat) but the only problem is that my current phone number does not work on the new phone. I do get a message that says « the ...
Does PM esim generate a QR code for manual installations?
Tried multiple login attempts through my mobile (Android) but it's failing with message "Something went wrong. Please try again later" in last few days.Works fine in browser. Deleted and reinstalled the app but the problem persists with same error me...
Do you have coverage in Europe ? NOrway
I used points to redeem 3gb of data within canada, as I ran out the other day.The data is not working, and it seems that it gave me usa roaming data.Is there any way to swap the data it gave me? as I am unable to use it.
i been over charged money back
I recently changed my mobile phone and moved my SIM card to the new device, but it’s not working. I’ve already tried all the steps recommended by the chatbot and even submitted a ticket, but I haven’t heard back from Public Mobile yet.
tried airplane mode did not work
It keeps switching back to H+ From voLTE I have to toggle airplane mode and voLTE comes back.. it's like every 10. Minutes
Hey, I requested to transfer my number from Freedom to public mobile, in the final step they mention I will receive confirmation SMS about the transfer and I should reply to this SMS put unfortunately I noticed the SMS in the next day so the response...
