Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am in Greece. I have not been able to to use my Public mobile account for weeks. I need to cancel it. I have been unable to cancel it since I cannot log into the account because I cannot receive the log in code that is liked to my old phone number....
Whenever I tried to login to my account, the confirmation code is always sent to a number which is not my number. This number seems to be the temporary number that I got assigned during the resolve of porting issues when I joined public Mobile. Now a...
I have rebooted my phone and I was expecting to see Public Mobile cellular service instead I am getting SOS. Can you Please fix the issue ASAP.
I followed all of the steps necessary to transfer my number from TELUS to PM, I got the verification text from TELUS asking if it’s me that was doing this transfer. Answered Yes to it within the 90 minutes but I haven’t received a confirmation from P...
Due to the extreme difficulty trying to switch my account from Koodo to Public Mobile I ended up being charged twice on my visa. Once on November 15/24 for $33.60 which never created an account, and again in November 16/24 for $33.60 when the accou...
how to reset login info for an existing public mobile account?
Hello, I’ve been using Public Mobile for awhile now.The issue I’m experiencing is that when I sign into my account, even after resetting the password and entering the new password, every time the screen goes blank and there’s and error message at the...
Hello.....I am traveling to Cuba and would like to know what an international add on includes. Thank you Amber
Hello I am trying to sign up for public mobile but I am having issues with the payment, I am an international student and I have bought a vanilla prepaid card but it says that payment is failed.
I used to pay monthly with my Mastercard for myself and my wife's phones. My Mastercard was compromised and I had to get a new card. I managed to change the card number on my account, but could not do it on my wife's account.Her name is M M and her a...
duplicate thread
Updating my device, do I need to get a new SIM card?
Hello, I was looking at the phone information using the following in the dialer: *#*#4636#*#* to bring up a hidden menu. I accidently changed this menu item. Can someone tell me what it should be?
Ok so i have an old plan on th3 3g network. i want to transfer my number to a new provider. However i am unable to log into my public mobile account without having to complete a new activation process. All i want is to transfer my number without havi...
I transferred my phone number to Public mobile on Friday. Now I can make phone calls by using the temporary number, but cannot receive a call to the number I transferred.
Hi, I want to change my plan to a cheaper one, but when I go to change my plan, all the options are more expensive, although there are more affordable plans on the website.
I want to unsubscribe from public mobile.
I live in a rural area of Quebec near the border with Maine and my Motorola Moto E only gets the minimum signal at home. The cell tower in town is 7km away, however my neighbor is with Bell and says he gets 5 bars. Is there anyway to get a stronger s...
LG6 phone suddenly stopped receiving or making phone calls - in or out. Outgoing call will stay on screen with no action & then end the call. I have tried many suggested fixes but nothing changes.
Hi i am new in public mobile, Please help me to activate my number, I am using my previous number unfortunately it was deactivated already and now i cannot proceed to activate my sim card because i cannot receive the code for my previous number.
As you all might be aware of OnePlus phones or any other generic Android phone not sold by carriers in Canada historically won't support VoLTE when making out going call.I confirmed that with OnePlus 11 over a year ago. But, did something change?See ...
I am located near Toronto and was wondering how long the SIM card actually takes to arrive. I see that it says ships in two business days, but I may consider just picking up the SIM from Telus store if the shipping would take a while to receive.
Can't send picture messages now. I have been with Public for many years and it works in this phone no problem for years. I already rebooted the phone but still not sending
I'm a public mobile customer for the last 5 i lost my phone and I want to recuperate my phone number
Can't talk, but can surf the internet, this problem has been going on for almost a month and I can't get through to customer service. If it still doesn't work out, I'll have to transfer out.
Does anyone else find the PM App takes forever to update to the latest version? The little circle just keeps spinning. I gave up after 10 minutes. Just wondering how long I should wait when I try again?Seems to me they need an "app" label for these k...
i transferred to public mobile from telus on Nov 13 and as soon as i was registered my data, texting, and calling all we're working for the first few hours but i decided later on i wanted to transfer my old number from telus because i didn't want to ...
I currently gave a PM account using a physical sim. I am planning to travel and need an international e-sim. If I get the e-sim, will I get a new phone number or can I make and receive calls internationally using my existing phone number ?
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