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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Subscription

I accidentally subscribed to 2 different plans. How do I resolve this? Can I get a refund?

Resolved! 5G Speeds Slower Than Expected – Slower Than Fido LTE

I switched to PM with the expectation that 5G would offer a noticeable improvement in speed and performance. However, I’ve noticed that the 5G speeds I’m currently getting are actually slower than the LTE I previously had with Fido. I often lose conn...

Volte and 3g shut down

After 3g shut down, can my Huawei P50 still receive or make phone call?

Resolved! New Register phone cannot receive calls and message.

Hi guys, Does anyone have this issue. I just active my new PM sim card with a brand new number. I cannot receive any message code in last step which is needs to receive 6 digit code for full service. however the network is working and i can make c...

Need to cancel the Phone number transfer

I recently join Public Mobile. I did a request to transfer my cell phone from another company to PM.The transfer did failed. I contacted my old company provider and they would need PM to cancel their transfer before they can help me. I need to do so...

Still Stuck on “Verifying” for iMessage/SMS — Need Help

Hi everyone,I recently switched to Public Mobile and activated my plan, but my iPhone (iPhone 13) is still stuck on “Verifying” under iMessage and FaceTime settings. I’ve already: Restarted my phoneReset network settingsChecked my APN settingsMade su...

WiFi Calling

I have the same problem with phoning in my house. WiFi Calling doesn't seem to be available with Public Mobile

WiFi calling

anybody know if public will offer wifi calling soon. Service is poor in my house especially in the computer room where most of my calls are made. If they are not then i will have to seriously consider changing providers like to Freedom mobile that is...

account

How do I find out what my account pin is I forgot it. My wife’s secondary phone was suspended mine works.

Porting from another carrier landline v cell

When I signed up I clicked cell number transfer. The number has not ported properly. I have since found out that the number I expected to transfer was actually a forwarded number that had used some wizardry to be classified as a land line. How do ...

Resolved! how to change my Subscription to $19/mo, 1GB data, 4G speed plan?

Hi customer support,My existing plan is $25/mo, 1GB data, 3G speed. How do I change this plan to online advertised $19/mo, 1GB data, 4G speed plan?Thanks.Cheney

Make calls but can't receive calls

Hi, I've had SIM installed for 2 months. Haven't used phone much, as it's a spare.Today, I can call out, but can't receive calls.When someone calls, on their phone it rings a couple times, then message saying "Hang Up and try again later"Any help wo...

Service down in GTA?

Hello! Can anyone advise if service is down right now in GTA? Both mine and my son's service is showing as SOS.Thanks!

Subscription

I have scheduled a subscription to be canceled and I need to cancel that. It's not my phone and I don't have access to the phone but I am paying for it. How do I cancel the disconnect?

Resolved! Rcs disabled by carrier

It worked fine until I got a new phone and sim card after mine was stolen. But now it says rcs disabled by carrier. Any idea jow can this be fixed?

@CS_Agent Get new phone number

@CS_AgentHi I was wondering if I would be able to get my old number back. Is there anyway I could get it back. It's still not in service.

Resolved! No service in beausejour manitoba Canada

Is service down?

Port out number from Koodo

I attempted once to port out my number from Koodo post paid, it was fail. I tried second time it shows a message saying that the number that I put is not a Canadian number, anyone has any idea how to resolve this problem?

Transfer a number after activation

If I transfer my old 613 number after activating Public Mobile subscription, does the temporary number assigned during activation need to be a 613 number as well or it does not matter? edited by computergeek541: changed category label (unrelated to...

15 $ only available on new susbscription, and 5G is slow as

made the mistake to choose the 29$ at a time when i was in a deep hole and needed some data to wander around.Found out that you can't go backAnd that 5G, is like 4G at most. Speed is subpar. Between that greedy move on earnings we got for loyalty, th...

I'm trying to port/add my landline number to PM from Shaw

I already have a PM account and cell plan, would I be able to get another cell plan from PM and port my landline number to the new plan and have 2 cell numbers on my phone? Currently my cell number is with an esim. I tried to port the number but got ...

New SIM card

Can’t login into my account

@CS_Agent I have lost my phone and I don’t remember the password of my account now. I don’t have access to my phone number and email now . So, I am not able to get the code.please help!

Resolved! E-SIM card

I lost physical SIM card. If I buy an E-SIM card, is it still my old phone number?

Resolved! Referral Bonus & Sim Card Rebate as a New User

When will I receive my Referral Bonus & Sim Card Rebate as a New User of Public Mobile Service?? Do I need to do anything or just wait??

Resolved! Porting mistake

When porting in a 2nd number to my account, I mistakenly replaced the current number instead of adding. I am looking for support on how to reinstate the initial phone number and SIM and keep my 2nd number and SIM on the account

Activate

I'm trying to activate the account to get rest password for my new one. I lost my phone , I got new SIM card and phone too I need your help

no phone service

I answered questions now what

Resolved! Data issue in LTE+

@CS_Agent I am having an issue with data.When my phone goes to LTE+ I do not have any data. This issue started recently.I have a Samsung Galaxy S21FE 5GI do see also that it is on the list for VoLTE but I do not have a setting to enable that, an I am...

Puk

Hey. I subscribed to a public mobile plan transferred my number and my phone asks me for the puk of my previous sim after restarting. I still don’t have any reception with public mobile. I asked virgin for my puk but it’s not working. Tried it twice ...

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