Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is Belgium included in the long distance call package? I cannot see it on the list online
When my new activation processed it was not the right package. I wanted the 29 dollar 20gb boxing day sale subscription.I ended up with a package I was thinking about a year ago and didn't pull the trigger then. Something got cached somewhere.I still...
Will this work to get the $35 75GB plan?Currently on the $40 plan.My renewal date is Dec 31.Can I do a plan renewal change to the $30 plan. Therefore tomorrow I will be on the $30 plan and should be able to see the $35 plan as a possible choice to ch...
New activation, pm msged there was a problem with porting numberIs there a number I can reach out thanks
Hi, While trying to transfert my phone number from koodo mobile, I am stuck with an error message saying.« Abonnement non activé » Up problème est survenu pendant l’activation de votre abonnement….If I try to click get support it does not work.How c...
I recently signed up for a new Public Mobile plan on December 30 and was excited about the advertised 1000 monthly long-distance minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK. However, when I logged into my account aft...
Greetings all,A bit of an urgency. I attempted to port a number today and unknowingly used an incorrect account number from the porting telecom, Cityfone. Now, the number is stuck in transition and the PM app reports the porting number is not avail...
I get one of more calls a day from 647 344 4454, claiming to be Rogers.I've blocked it on my pixel. So it goes to voice mail. There is never a message.Is there no way to prevent that call from going to voice mail, or to have it auto deleted from voic...
Hi all, I am a new subscriber (a few hours ago). iPhone 12 Pro running iOS 18.2. Coverage map shows 5G for my area (Brighton, ON), but phone only connects to LTE. I set voice and data to "5G On" but that hasn’t had any effect. I cycled airplane mode ...
Can’t log in to my account because eSIM did not work and not connected to the network.. 2 step authentication can not be used
Dear Customer Service,I am writing to report an issue I am experiencing with my recently activated phone number (ported from Fido). While I am able to make and receive voice calls, I am unable to activate the Wi-Fi calling feature on my device.I have...
I just subscribed. I am trying to port my number. I got the message from my SMS and tried to reply back but none of the messages will go through. I cannot call them either. After the 90 mins they have sent me another text and I still cannot respond. ...
I was able to sign up to the $35 Boxing Week price as an existing user. My wife isn't, I guess since her current plan is $1 more. The chatbot says the offers should be available to existing accounts. A PM representative messaged my wife saying it's o...
Why isn’t the $29 20Gb plan available to select under the Change My Subscription?
Currently on the $40 75G Canada USA deal .. if I downgrade to a $30 plan immediately will that activate my renewal for the $35 75G Canada USA Mexico Boxing Day offer ? which I could then sign up for either immediately or wait for renewal date . ...
Below reply from Public Mobile Chat box CSA (dd Dec 30 4:48pm PST) stating the subject plan avail to existing users as well.///quote///Here is the most relevant information I found for you. Hope this helps!The $23/mo plan with 6GB data and 100 monthl...
I got an email saying I had successfuly transfered my number. The number shown is not correct however and now I'm not longer getting the six digit code sent to me and I can't log in to change the number.
only sos signal after activating esim what will i do?
Hi there, upon activating my account I had issues with no service as per the FAQs I deleted it and I couldn’t re-download it. I was having issues hearing back from somebody that I opted to pay for another ESIM. I finally got service, but could you pl...
Hello all,I am a current member going from iPhone 11 to iPhone 16 Pro. I went to switch my Sim card over and it does not fit. Can you confirm this please? So am I to do the eSim thing now? Is the process for the eSIm the following: If you're logg...
Hi,I redeemed 15 points for $15 bill credit three times last year on Feb 23, and June 24 2024 (twice). The points were reduced from my rewards, but I did not receive any bill credits. I was still charged the same amount as my subscribed plan from my...
Hi,I am trying to setup a new account under a different email adress for my son. The account is already created and I already paid the first monthly subscription but now I am trying to log back in to select the phone number that will be associated wi...
Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's s...
Hello, I just got my sim from Public and I did the required steps such as cancelling my old service providers and putting in my new sim. I can make calls but I cannot receive calls(it goes straight to voicemail) and I cannot receive texts either. Is ...
I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.They warned me that the phone was locked to Public Mobile, so I switched carriers.I’m now on the Public Mobile network, and I purchased a new S...
I just got the new deal for 35 per month that includes 1000 min per month of overseas. Does this include the Czech Republic. We have family there.
Hello, Please help with the cancellation process and remove credit card info.
Hi, my question is i have a long distance 1000 minutes but my Country not in that list, please how can i call or add Armenia in to that list ? thank you
I submitted a ticket yesterday asking for my puk code. I heard nothing back. Submitted another one today at day 12pm.Still have not heard anything as of yet. Do they always take this long to resolve an issue?
