Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Switching from koodoo to Public. Got my new sim card and tried to activate but no connection. Got a ticket for help and was contacted. The person reset on his end twice and told me all should be well but - no service. He then told me to put the sim c...
Gets stuck during activation. Help.
Hi so I just switched to Public Mobile.I received the sim card in the mail. I followed the instructions and responded YES to the sms about transferring my phone number. After that, I wasn't given any other prompt and this is where I think i might hav...
Does anyone know how long this offer is going to last? I am currently in the States, but can't update subscription until I get back to Canada in April. Will that offer still be available?
I forgot to transfer my old number from Fido and set up a new one. Is there a way I can request to have my old number transferred still?
I just got my Sim yesterday and signed in everything seemed fine. Today I have no service and can't log onto my account. Tried calling 611 and it says my account has been suspended, I have $0 balance in my account and need to add $ to my account. Not...
I am trying to port my number from freedom mobile and I didn’t wait for the sms message from them and I replaced my SIM card with public mobile already. How can I get the message from freedom mobile now? Public mobile keeps asking for 6 digit code fo...
I currently am on a koodo plan, but its quite expensive so i want to switch to public mobile, but my phone doesnt support esim, so i want to know if i will be able to use PM with my current sim card or if i will have to get a new sim card from public...
Hi everyone, I'm having issues downloading group messages that come as MMS from iPhone to Android of late. I have a galaxy mobile & have my Mobile Data on. After a few seconds, it says download from "number" failed. Has anyone faced this issue before...
I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please h...
Does public have a Canada US and Mexico phone and data plan
I don’t know why my subscription is not activated and they already took the money, can someone help please
I tried to port my number from Bell about 7 days ago. I can SMS and call other Public Mobile users but I am unable to send SMS or call people on Bell. Can someone please help with porting my number? To make this more complicated, I am unable to si...
Hi all,The following is a message I sent to the CSR, "Alex", who was helping me try to get my MMS working on Public Mobile. He was great but the hoops I had to jump through were not. I have never had any problems getting online with a new carrier (>...
PM need to make this right. If they're upping old rewards customers monthly fees by $7, they should offer a meaningful gift. My suggestion would be that those on $34 plans get $29 offers (same plan). Those on $15 plans get it for $10 etc.
This morning I changed my Line from Virgin to Public Mobile.unfortunatly, my account is suspended.when I call 611, to pay with the registered crédit card, it is asking me for a PIN code which I never set. I tried the basic code; 1234, 0000, etc. Not ...
Hey,I currently have 1 gb data and looks like additional unused bonus 1 gb data which says in red 11/30 left - what does this mean?
Hello,Is anyone else having problems with porting their phone number away from PM? I wasn't able to do it and need help.Thank you,Miles
Hello. At 14:21 this afternoon (Mar 9), I applied to change my subscription to the promo Canada wide 34.00 for 3 months but I meant to sign up for the 39.00 Can/US international one. I did sign up for the latter one but want to be sure that the 34....
What is the best way to be able to call from the usa. Just going for 4 days
I sign up a new account with Public Mobile , and I had to buy a new sim ( $ 10.5 ) in Telus location . Please help me refund it
I just subscribed to this service. While activating the eSIM my phone said “unable to activate eSIM contact your provider”. I’ve gone into my cellular settings and saw the eSIM and turned it on. I then removed my old SIM card and rebooted my device. ...
I recently switched to Public Mobile and I’m not able to make calls to US. However, calls to Canada are not a problem. When I make calls to US, I am getting a message saying I don’t have enough minutes or I have used all my minutes, so I need to purc...
Trying to activate subscription but getting error message
Hey, I’m trying to put in my new Visa Debit but it says it can’t be processed to renew my subscription
Hello all, As I've seen other people post (though it seems most of them got a solution that works for them), I'm here to complain about my phone no longer being able to send or receive MMS.I use an Ulefone Armor 8 Pro (released in April 2021) runing ...
I have been wondering if my data stacks over the months of I don’t use it completely .
"your current promotions will no longer be valid" means "If I upgrade my plan, will I lose my current monthly discount of $5(my rewards)?" Thanks
I am angry! I and my family came to Orlando, Florida and neither of the USA PACKAGES provide me with service. I paid for the Talk & Text pkg and couldn't get service. I then paid again for the Talk, Text and Date pkg...still no service. So $50+ late...
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