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Forum Posts

Resolved! Data usage

Hi I haven’t gone outside all week and used my data but today it said you have used 95% of you data so I don’t know what happened.

Soi24 by Good Citizen / Bon Citoyen
  • 334 Views
  • 15 replies
  • 0 Bravos

Resolved! Plan change

I changed my plan to the $15 a month plan earlier this month. Looked today and sets to renew my old plan still? Please switch this

Countrackula by Great Neighbour / Super Voisin
  • 161 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Welcome to our New Community!

Hi I'm new to Public Mobile and have made a mistake with add-ons. I am out of town and just wanted to get some talk time so added 1000 US minutes. Then when I tried to use it wouldn't allow me to call as I didn't have US roaming. I didn't choose that...

Boopster by Great Neighbour / Super Voisin
  • 258 Views
  • 6 replies
  • 0 Bravos

Resolved! Change password and security question

I rememberd my password for my Public Mobile account. However, I dont remember my security question and dont know how to change my password. Can someone help me with this?

DerekNG by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting error?

Recently, after the customer support team fixed my problem with the SIM card we ported the number of my Rogers Pay-as-you-go. As of right now:The Rogers account has been cancelledThe porting was successful, we got the text message and everythingThe P...

JanLu9999 by Good Citizen / Bon Citoyen
  • 242 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service after Activation

I recently tried to activate with Public Mobile. I followed all of their steps and on my account with Public Mobile it says I am activated and should be all good. I called my old company and nothing on their end should be keeping things from working....

kgb1 by Great Neighbour / Super Voisin
  • 441 Views
  • 9 replies
  • 1 Bravos

Resolved! Public Mobile SIM not working

Hi all. My public mobile SIM card is inserted correctly. I tried putting it in again, turning on and off airplane mode, and restarting my phone. Unfortunately, my phone still says "public mobile network not available". Also, I tried to activate my SI...

Tishie1 by Great Citizen / Super Citoyen
  • 640 Views
  • 24 replies
  • 0 Bravos

Resolved! Network/Calls not working

I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.

Renardroux by Great Neighbour / Super Voisin
  • 203 Views
  • 6 replies
  • 0 Bravos

New customer forgot promotion code

Hi I am a new customer. At the time of activation I was unaware of a promotion for additional 2GB of data for 12 months. can this be included? I just activated my account yesterday Thank you

RezaF by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 1 Bravos

US roaming

Hi, I purchased the 1GB US roaming. I am in Hawaii. I have followed all the steps that have been outlined in many posts. Turned on roaming, changed APN, restarted network settings, restarted phone but nothing is working. Help?

Ericatucker2 by Great Neighbour / Super Voisin
  • 208 Views
  • 10 replies
  • 0 Bravos

Resolved! Sign in problem

Hi, I tried to sign in to my account but I could not. NMy SIM is working. What should I do??

Diala by Good Citizen / Bon Citoyen
  • 275 Views
  • 9 replies
  • 0 Bravos

Resolved! Battery health of pre-owned iPhones?

Hi all, Just curious on other's experience buying a pre-owned iPhone through public mobile? More specifically one in "Very Good" condition. My main concern is the battery health percentage. Are they usually 85% or higher? Would be a shame to buy one ...

greygoose22 by Good Citizen / Bon Citoyen
  • 346 Views
  • 11 replies
  • 0 Bravos

Resolved! Unlisted number

I wanted to know if my number is listed on public directories if so how can I get it off of them

MyNameIs by Great Neighbour / Super Voisin
  • 296 Views
  • 10 replies
  • 0 Bravos

Resolved! How to make call forwarding work in USA?

I set call forwarding to a textnow number before I entered USA and tested it working but after entering USA the calls are not forwarding any more. How can I make call forwarding work here?

BEST by Good Citizen / Bon Citoyen
  • 150 Views
  • 2 replies
  • 1 Bravos

Resolved! US data

I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data?

Mackenzieb33 by Great Neighbour / Super Voisin
  • 217 Views
  • 8 replies
  • 0 Bravos

Data not working

I am unable to get data working on my new phone -- an Umidigi Bison X10. This phone is not listed in the "Check your Phone" list of phones, probably because it is a very new model. In any event, I have set up APN as best I can following the recommend...

bayleaf by Good Citizen / Bon Citoyen
  • 516 Views
  • 14 replies
  • 0 Bravos

Resolved! Balance

When it says balance $25.00 does that mean there is $25.00 in my account to use?

barbarairwin by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 2 Bravos

Resolved! Free 2BG Promotion?

After I activate my SIM with no promotion, I noticed this 2GB promotion for 1 year on my account.Is it just automatically applied to my account and can I just use this with no extra cost?

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m1s by Great Neighbour / Super Voisin
  • 283 Views
  • 10 replies
  • 2 Bravos

Resolved! New Sim card not working

Just activated my SIM card in an unlocked phone.Sim card will not work

SueOB by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Resolved! Port out Sim

I have issues with the network having with calls at home. This is why I want to port out my numbers xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy accounts are currently inactive.

Catilda by Great Neighbour / Super Voisin
  • 173 Views
  • 5 replies
  • 1 Bravos

Resolved! New SIM Card

Hi, I recently joined Public Mobile for the extremely competitive prices and good features. However, upon activating my card, my phone displayed 'No service' at the top of the screen. 3 different phones, all the same problem. When we went to "The Mob...

JanLu9999 by Good Citizen / Bon Citoyen
  • 159 Views
  • 3 replies
  • 0 Bravos

Resolved! any way to prioritize faster data add on?

I have a package that includes 500MB + 500MB at 3G Speed. I also have a 2GB one-time data bonus. I have to video conference an upcoming event without access to wifi and am concerned that the 3G speed will be too slow. Is there a way to set up my acco...

abm7790 by Great Neighbour / Super Voisin
  • 136 Views
  • 7 replies
  • 0 Bravos

Resolved! When existing CC renew (new expiry date), need to to anything?

My registered auto-pay Credit Card is expiring in few months, expecting soon to get a new credit card with same card number but different expiry date. Do I need to do anything? Thanks in advance! I found Changing CC written by @Anonymous from https:/...

Montrealpost by Great Citizen / Super Citoyen
  • 477 Views
  • 11 replies
  • 0 Bravos

Resolved! Phone stolen and identify stolen

This post is actually for my friend. She is with public mobile. Her phone was recently stolen and her online identity that was connected with her email has been used by someone else. She changed her email password, but the damage was already done. Sh...

bb6640 by Good Citizen / Bon Citoyen
  • 200 Views
  • 3 replies
  • 0 Bravos

2nd phone

My grandson is on my account, but his phone says he doesn’t have an account.

BJaynanoose by Great Neighbour / Super Voisin
  • 151 Views
  • 9 replies
  • 0 Bravos

Resolved! Public mobile charged me on an unactivated sim

On March 3rd, I was trying to activate a sim card from the dealer shop, but that did not get through. The SIM was not activated but Public Mobile charged me the amount on my debit card. I want the money to be reimbursed on my card. I don't know why t...

kazi1971 by Great Neighbour / Super Voisin
  • 115 Views
  • 6 replies
  • 0 Bravos