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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2182 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30283 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42050 Views
  • 185 replies
  • 29 Bravos

Where have all my referrals gone from prior to the last year?

I just got moved over officially to Public Points from the old (and much better) reward system.  I looked at my referrals, and only those I referred to Public in the past year are showing now.  What happened to those that I referred prior to this?  T...

OldnRusty1 by Good Citizen / Bon Citoyen
  • 622 Views
  • 5 replies
  • 0 Bravos

Cambridge Phone Number Not Available

Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do? 

Kourtni by Great Neighbour / Super Voisin
  • 596 Views
  • 6 replies
  • 0 Bravos

$15 plan/ Subscription text messaging not working

Hello, I changed my subscription from $35 to $15.  I am not able to get a refund. Two payments charged two days apart.  Also, can't receive or send any text messages after the changes. 

GG123c by Great Neighbour / Super Voisin
  • 353 Views
  • 2 replies
  • 0 Bravos

Forgot password email not working

Hello got the sim I'm using the account I signed up with.. forgot my password but the forget password email is not coming into my inbox.  checked all folders... not sure whats going on 

surinderkk by Great Neighbour / Super Voisin
  • 277 Views
  • 1 replies
  • 0 Bravos

Forgot email and password

I forgot both my email address and password for my registered account. How can I set up a new email? I tried following the solutions provided for similar issues before, but none of them worked for me. I still can't log in to my account. I'd appreciat...

Shoyee by Great Neighbour / Super Voisin
  • 266 Views
  • 1 replies
  • 0 Bravos

Cancel my plan and get the refund

Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...

Nanamus by Great Neighbour / Super Voisin
  • 452 Views
  • 3 replies
  • 0 Bravos

CS

I need to be able to reach a CS agent. Coukd someone direct me to the link?

Emmarie by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

change number

I am given the number is was already exsisting before 

Jag123 by Good Citizen / Bon Citoyen
  • 737 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't send or receive text messages

Hi thereI transferred my number from Vergin mobile end of the April and everything was perfectly normal, but  the text messages stop working since couple of days ago. 

Sam72 by Great Neighbour / Super Voisin
  • 653 Views
  • 5 replies
  • 1 Bravos

Resolved! Esim error

Hello im trying to activate a new line but im getting an error when im about to download an esim . And i was charhge 3times in my credit card. Please Help

Bunyan1844 by Great Neighbour / Super Voisin
  • 274 Views
  • 1 replies
  • 0 Bravos

Porting Issue

How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?

nickelcobalt by Great Neighbour / Super Voisin
  • 237 Views
  • 1 replies
  • 0 Bravos

Public Mobile support team feedback

Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...

El-Tabador by Good Citizen / Bon Citoyen
  • 531 Views
  • 5 replies
  • 2 Bravos

rewards

How to redeem rewards with the new points to reduce bill

JoanneBarron by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 1 Bravos

rate increase

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years 

JoanneBarron by Great Neighbour / Super Voisin
  • 555 Views
  • 5 replies
  • 1 Bravos

Resolved! Using public mobile in the US.

Hello , I am going to be visiting the USA , mainly the Midwest area . Can anyone confirm the $34 month plan can actually used in the USA without extra Add-on charges with making calls , sending texts and using the 50GB data provided. 

Moe41690 by Good Citizen / Bon Citoyen
  • 616 Views
  • 4 replies
  • 0 Bravos

Free Data

Hi People how long is my Free Data prescription last until it expire?

Data roaming in US not working

Hi, wondering if anyone else had this problem and was able to solve it. I have travelled to the US using my plan that includes US Data. I was able to connect to the network no issues and it shows I have manually selected T-Mobile and LTE as recommend...

EmilieFish by Good Citizen / Bon Citoyen
  • 1362 Views
  • 10 replies
  • 0 Bravos

No service for over 6 months

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

BMakan by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Multiple charges last month

PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...

TamVo by Great Neighbour / Super Voisin
  • 259 Views
  • 1 replies
  • 0 Bravos

USA carriers

When traveling in the USA, which cell phone carriers does PM use?

Clapodie by Good Citizen / Bon Citoyen
  • 255 Views
  • 1 replies
  • 0 Bravos

Switching from $25 plan to new $15 plan

Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have  a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...

R_L by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

Resolved! Port issues and can't see ticket

HelloLike many folks, I just ported in yesterday and been having text/SMS issues as well as caller id not working.  Calls, data and voicemail work.I've restarted my phone (S22) many times and also tried resetting network settings.  I've cleared the c...

JonnyVee by Great Neighbour / Super Voisin
  • 668 Views
  • 6 replies
  • 0 Bravos
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