Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How many I speak or chat with a Human customer service agent..thank you
I recently changed my plan to 75 data with unlimited minutes Canada and USA wide but when I make a phone call in USA the phone system says " your call cannot be completed since you have used up all your minutes " confused any one can explain me pleas...
Hello. When I logon to my account, I have two options 1) log on 2 ) Resume activation of the account. I do not have a e-sim and my phone does not support e-sim. I would like to keep my existing number with physical SIM.Can someone disable the half-f...
My phone vortex HD65 is not accepting sim card
Hi I have 3GB data left on loyalty bonus which is expiring in 50 days.(Early August)I am also on 90 days subscription expiring in September.However my data consumption is being applied to my subscription first although it is expiring later thank bonu...
Please submit a request to Fido to port my number xxxxxxxxxxxxxxxxxxxxxxThey have opened the access for 72 hours
My data usage last month( May 25 to june 25 )was 22gb/50 gb . Now I paid for new month ( june26 to July 26 ) but the data usage still 22gb/50 gb , why ? It should be 0 gb/ 50 gb .
I am considering switching to public but I will be travelling outside the country and will only need to activate the service on August 16th when I am back in Canada. Can I order the physical sim today (June 26th) but only proceed with activation on A...
Just signed up for the Canada US plan what carriers does Public use in the US and does the phone automatically select these carriers when in US
How does one activate a PM sim card installed in a flip phone that cannot download/run the PM activation APP?In my case I have been using an Easyphone 4g voLTE flip phone with Telus & Bell, which works just fine. Thanks!
Data works phone doesn't new phone first time on public
My monthly public mobile subscription increased on May 24 2024 from CADS 21.28 to CAD 28. Why did this occur
I was in the Vancouver, BC, Canada airport today morning and going to USA. I wanted to purchase US data package but by mistake bought Canada wide adds on data 15 dollar/1 GB. I really don’t need to buy extra Canada wise data as I have few GB data in ...
I only get calls from other mobile phones.Anyone else experiencing this?
see the picture, doesn’t make any sense to me. I should have a cheaper current plan.
Hi, Have been a client for 5 years and with the new program I can’t even pay with credit card with enough funds, just says sorry we couldn’t take your payment. If not looks like it’s registered, can’t even private message anyone any more. Helppp
How can I solve this , I have been told it’s my provider. Does not even show that a call was missed. Phone is a samsu
I have the following planWhen I call a USA number, I get the message saying that I have used all my minutes. However, I should have unlimited minutes. The area code starts with 314 (St. Louis) and is not on the list of area code, city code combinat...
I'm transferring from Freedom to Public, and when transferring my old number I received a text that says:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team...
Hello,I changed my plan the day before it would renew to a cheaper plan. However, this seems to have been ignored and I was charged the cost of my old plan and then received the difference as funds. It's like the change was acknowledged but only aft...
see title.
Hi, I’m having trouble porting out of public mobile, has been over 18hrs (yesterday afternoon) and still haven’t received confirmation text from public to confirm I’m trying to port my number to freedom mobile. help is greatly appreciated,
I have to unsubscribe but I was charged for the whole month as of today. What can I do to get a refund?
I lost the registered SIM card and got a new SIM card to replace .But, I could not log into my account hence can't change the SIM. I no longer can access my old email account. Need help as soon as possible.
Hello there, my invoice has an unsure top up charge and I have no idea what it’s for. Can you help to answer my question?
Good day,Apologies if this has been answered, but I can't find a clear answer.Question regarding my son's account. He is a low data user and is on the $15 per month plan with bonus 250 mb for auto renew (grandfathered plan as PM removed the 250mb da...
Changed my subsciption to 5G , but my services are not updated
Can I get a partial rebate for my last payment?, otherwise i will be leaving in a few weeks, as you can't fix what is not working well.So I just use this method of communication to close my account? Let me know how to do this, so it can be done, when...
I've been waiting for my number port over from Rgs since yesterday afternoon. Submitted a ticket last night, no response, not working. This morning still not working.This chatbot just won't route me to a real person. Customers do have real needs to t...
How do I submit a ticket to talk to a real person, the chatbot.simply gives me the run around
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