yesterday
I tried to port over a phone through ESIM using the account number on Bell; however, it was a family plan with 3 devices, and it didn't work. I would like to restart the porting process and just use the IMEI number rather than the Bell account number, as i think it will work, let me know. Ive tried to find info on how to restart the porting process and that i am supposed to call a number, but im not sure of that number as people cannot post it.
an hour ago
Normally porting the secondary account wouldn't be a problem but it might be an issue if you port out the primary account.
yesterday
Hi @VitalSpartan No, usually IMEI will usually fail. Using phone number plus account number will usually work without trouble even with multi-lines account
But you can call PM porting support team to help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
yesterday - last edited yesterday
@VitalSpartan you contact public mobile directly for assistance using the chatbot.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you have difficulty using that link, use the next below.
I will also send you another message with the number.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437