Porting issues

[Tee11]

Hi everyone, I've been trying to port my number over to pm since yesterday. I can call but can't receive call. Anyone knows which number to call? Thanks for your help.

[Phil_Adelphus]

@Tee11   Thank you. I have initiated a chat with the team. I'm waiting for them to repl

Did you try calling the number @slusagm sent you?  It will be in your private messages inbox either at the envelope icon top right of this page, or tap your avatar to the right of the bell icon to access messages.  There isn't a live chat for customer support.  Apart from the above phone number for certain porting issues, support is by opening a service ticket at the chat icon bottom right of this page, or private messaging using this link if the chatbot isn't helping

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Tee11]

Thank you. I have initiated a chat with the team. I'm waiting for them to reply. 

[Thanika]

Hi there, it sounds like your number transfer might not be fully completed yet, which can sometimes cause issues with receiving calls. You can try contacting Public Mobile’s Customer Support to check on the status of your port. You can reach them through the online chat feature on their website, or you can submit a ticket if needed. Hopefully, they can resolve the issue quickly. Let me know if you need further assistance!

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

[Chalupa_Batman]

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@Tee11 wrote:

Hi everyone, I've been trying to port my number over to pm since yesterday. I can call but can't receive call. Anyone knows which number to call? Thanks for your help.

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Hello @Tee11 

First, did you receive a text message from your other service provider asking permission to port?

Second, if yes, if your other providers SIM card is in your phone, do you see SOS at the top? If not, the port didn't go through and there is a number you can call to initiate it again.

And finally, have you tried your PM SIM card in a different phone? Sometimes it need a little kick in the pants to get going.