3 hours ago
I’m not able to port in
3 hours ago
@JeLee wrote:YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now
It sounds as if you're going to need to get a Public Mobile customer support agent involved. Please use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html
3 hours ago
that is not an esim problem. The fact that you can make calls means esim was working
you cannot receive incoming because port was not done. You got a text from your old service provider and you replied yes? You can call PM porting assistance team to check the porting status. I cannot post the number here, so i will send it to your inbox in the Community. Please check
3 hours ago
YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now
3 hours ago
@JeLee wrote:I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare
Did you reply to a text message from your old cell carrier to approve the phone number transfer?
3 hours ago
I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare