Access to my account

[Ilovecards]

When I try to access my account it wants me to finalize activation which was already done 2 days ago.  I have tried everything that was suggested, including clearing cookies bit I believe that the problem is at Public's end.  I am unable to correvct this problem from my end.  I do not know my account numblrt and am unable to access it from the dashboard.  I am very frustrated with this issue and hope that it can be resolved today.

[Goodluck33]

Yes, thank you for asking. The issue was resolved. My husband who set up my account put in the wrong email address associated with my account. But I had no way of knowing that until the agent told me which email address he used, and he entered it incorrectly. All I had to do was change it to the right email address and my password and then I was able to get into my account. It was a very frustrating process and could have been resolved very quickly had I been able to speak with an agent on the phone it took two days of going back and forth with emails to figure it out.

[Ilovecards]

Yes the activation was completed.  As it stands right now I am unable to progress past the screen that is asking me to complete activation.  I tried going further but then was asked to enter the SIM card number, which, when entered, it would not accept because it is already in use (which is true, I have it in my phone and it works but I am unable to log in to the dashboard).

[Dunkman]

@Ilovecards 

Did you activate via website or app?  If via website, did you finish your activation via the PM app?