Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...
I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy
Good morning all. Is anyone else having an issue with the new portal page? I keep getting a”page not found”.
Hi, I need to cancel a sim card delivery. How do I do that?
This is the error message that I get. How can I fix this? I am flying to USA in the morning. Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.
Anyone knows how sign in because the normal way is not working because of maintenance issue
How or where do i go to add data to my account
In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked ...
how do I login to my account? Is it working?
I ran a search on data purchase to find the topic covered but are the responses still valid. The plan that I have right now covers my needs with data to spare. I don’t use the phone or text portion all that much at all. But occasionally, because of w...
My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!
When I reset the password it says an error and can't do it right now try later
System gives me an error when trying to login to the community account to submit a service ticket, so I can request a proper invoice with my name, number ect on it.
It is incredible the amount of time I spent doing password and getting error messageI got fed up!Please help me cancel account.... I rather pay more for my service but be able to get CUSTOMER SERVICE AGENT when need it!!!
WoW. What a pain. For 2 days have been doing the change password thing on my Desktop confuser. I was able to do the change password thing on my cellphone an hour ago on my Huawei Mate 20 Pro. So I tried it again on the desktop and decided to disable ...
My outgoing call is not working, any suggestion?
Hi! I need to change my payment method on public mobile but it won’t let be change my credit card without saying “oops there was trouble completing this request, try again later” even tho all the information is correct. It’s suspended my account in t...
So I want to change the plan from 15$ to 50$ option. Therefore, I added fund 50$ before the auto charge date, which is the 16th of July. I added 50$ into my account on the 20th of June, set change the plan on the renewal date and waited until today,...
Hi, I got a replacement credit card that I've activated and I've been trying to update my credit card information for several days now on my Public Mobile account, but I keep getting the message, "Oops! Something went wrong, please try again later." ...
Anyone else trying to upgrade to the 4g plan and having trouble where to find it? I checked all over my account and how to upgrade but it doesn’t give me an 4g upgrades? Any help appreciated
Cannot sign into "My Account" anymore. Getting this error "message":"Request header or cookie too large
ok this is a test Can't submit a ticket "seems to be an error" and can't post anything here "HTML invalid stuff" for god sake I hope this one will work
This is a new thread because I want a real CS_Agent to see this and pass it on to the self service web developers here at Public Mobile. I've been receiving spam text messages that come from email addresses and cannot be blocked due to spoofing. My ...
I lost over 5GB of add-on data during the PM upgrade
Came from rogers network cannot receive calls
Hey all,I've been getting spam *MMS messages sent from an email to my phone as text messages. It's some kind of file that I of course have not downloaded but the same sender has been messaging me multiple times a day every day for the past week. Whe...
Is it possible to use a phone with a Public Mobile plan in Europe, non EU countries?
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