Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated phone as per instructions. I received an error- that said contact customer service- 2 days ago!!so I paid for ESim that doesn’t work - now what??
Have been unable to set up a mobile transfer from my previous supplier to Public Mobile however they have taken my money from my credit card. What to do now?
I would like to switch from eSIM back to my original sim because I had put the eSIM on my old Samsung instead of my iPhone and I didn’t mean to is there a way to switch my eSIM back to my original sim?
The person that referred me said I’m not showing up on their account. Their referral code is xxxxx and the e-mail is xxxxxxx Edit by Dunkman: removed personal information
I need to access my data usage history as far back as May 1, 2019 up until August 31, 2019
Hi, I am trying to add a new VISA card to my account for payment purposes. I have tried several times and keep getting an error message. Currently, my subscription is on hold, as I cannot add a new credit card onto my account. Any suggestions? Thank ...
Why am I not getting the $2.00 discount for auto pay?
I purchased the US text and talk add on for $15 and I am now in the US and it is not working. It shows on my public mobile account and was charged to my Visa. Any idea why its not working?
I added US roaming a day ago, the charge went through my credit card, and the US roaming does not show up on the Add-ons Usage. Why?
I paid my bill today 1 day early before my was due and didn't receive my loyalty Recognition reward for $4.00 off my bill
Hi, I used all my minutes as the month just began for my pre-paid. Can I purchase another top-up card to reclaim my minutes back.
Hello, I need help accidentally I entered my IMEI # instead of husbands. Now my husbands account to frozen.
Issues with my phone always going sos … why?
I cannot receive phone calls from the USA and can’t figure out why. I can send and receive texts with USA phone numbers without issue. I can also call US phone numbers without issue, but they can’t call me. I have the 1000 US long distance minutes ad...
Something didn't go right when activating my subscription Hard to navigate app and website, and keep getting booted out
i just brought US roaming talk and text for 15days, but i can’t make a call
I can't install the public mobile app on my Samsung SM-G532M. Is there anything else I can do to activate my SIM card?
Has it changed lately? I need to speak to a moderator and can’t see how it keeps putting me in a loop asking to join the community
Hi, I subscribe to new subscription from my account for $45 5g 40 gb which it said that it will be changed on my next renewal that is 4 oct. but today when I opened my account, it says you don’t have any subscription. Can anyone help me what is going...
Hi, I accidentally hit the payment button for US bundle add-on $30. I was trying to use my points but it charged my credit card. Can I get some help towards this? Thank you! I wanted to cancel the payment and make it right.
Anyone else having issues with signing in? I'm a new customer and I put in my credentials and a screen comes up that says "resume activation", which I click, and then it logs me back out. I could go through that process over and over but nothing chan...
@CS_Agent Please contact me.
Lost my phone and canceled sim card. Public mobile account is set up to 2 factor authentication, and so is the email attached to the account. So I can't access my email as well. I'm getting a sim card tomorrow, how can I add it to my account and get ...
Hi all,For some reason, the app tells me my iPhone 13 Pro doesn't support eSIM. But I am 100% sure it does (A2483, MLR63LL/A). Maybe because it is an US model? Now the question becomes 'how to get the esim QR code to scan'.Can I use another phone tha...
i want to port out my two numbers . cannot log in or get help. cannot text or call public mobile
I entered a sim into my phone and trying to log in but it kicks me out and won’t let me continue
Hi! So I'm trying to setup a new plan before the discounted plan I got last December ends in November. I'm having an issue though. Under the Change My Subscription option there's only three. And when I go to the Subscriptions Plans under Shop Now. Th...
I have my SIM installed, can make calls, send texts. But I can’t sign into my account on the phone because I don’t receive the text from Eversafe. I click resend code but nothing. It doesn’t give the chance to ask for email instead.
When I log into my account I get this notofication:We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you t...
I signed up for the $40 + $0 esim plan which went through on my credit card but could not get esim. Was told to contact customer service for a refund because my phone was not compatible for an esim…I cannot log a ticket as the account was not activat...
