Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 2G Free Data

Hi there,i used to receive a yearly bonus of 2G free data near the end of every year, but haven't received any this year.

Dropped Calls

Hello Team just wondering if you have issues now or in the past few months with dropped calls ?

account

I want to switch from public mobile our service isn't all that great how do I find my account number?

SIM card didn't arrive

Hi,I have submitted a ticket regarding this issue, but I haven't received a response. I'm worried I didn't put in my address correctly. It was not allowing me to input my apartment number when searching up my address. I ended up putting it in the fie...

CANCEL MY REGISTRATION SIM HAN NOT ARRIVED

How we cancel this after payment really stuck on this

Scam?

A person unexpectedly showed up at my doorstep, blatantly disregarding the 'Do Not Disturb' sign we have posted. As we work from home, frequent disturbances from door-to-door salespeople are common, hence the sign. However, this individual seemed to ...

Not Able To Receive Calls or Texts From Freedom Mobile

Hi everyone,I am not able to receive calls from Freedom Mobile users, and I also cannot send or receive texts from them either. I am also able to make Outgoing calls to these people. My number was ported over from Fido successfully, and my other rela...

Need public mobile to contact me.

My phone number transfer did not go through according to Public Mobile but my previous carrier is no longer working and now I don’t have a cel phone number. I need someone from public mobile to contact me

SIM has not arrived

Hello,It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that.

.

Switch to the 24$ Plan

I am unable to change my plan to the 24$ a month plan. Anyone know how to fix that?

Resolved! pls send new request to bell to transfer number to public mobile

i need a new request sent to Bell about porting my number. the msg timed out on me. I have contacted bell and they said a new request must be sent from public mobile

Eversafe code sent by email

Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?

Cancel activation/account for unactivated SIM

I have two PM accounts. One account and one payment plan which is successfully activated.I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have ...

Resolved! Updating my email address

Hello, I was wondering if it is possible to update the email address affiliated with my public mobile account? If so, how?Thanks

Invoice Needed - for Tax Purpose

I need my invoices for Nov 2022 Dec 2022 and Jan 2023 for my tax purposes which I can't find please provide those

Resolved! how to upgrade to the 34$ with 50GB data plan?

I am with public right now, I want to know how to upgrade to the 34$ with 50GB data plan?

Resolved! 5G bands

I'm planning to get the redmagic 9 pro. And I want to make sure this phone has the proper 5G bands that PM/Telus uses. When I ordered my xperia 1 iii from Asia, I automatically assumed that 5G would work. What I didn't know was stupid Sony had region...

Resolved! Payment Failed - Activation

Anyone having issues adding a credit card when activating a new account? I'm about at the end of my rope here. Customer service is just telling me to reinstall the app or use a different credit card. I tried using my wife's card as well and its the s...

Resolved! want to upgrade to 4G 30GB plan for only $29/month plan

Hi,I would like to upgrade to 4G 30GB plan for only $29/month plan.Please let me know who can do it. Thanks.

Resolved! Cannot access My Account

I'm a new user, I can receive and make calls, send text's But I cannot receive the code that is sent to confirm for Full Address. I've tried so many times. I even tried on my laptop versus my cell phone mobile app. Nobody will get back to me on the o...

Voucher PIN not accepted through 611 and no online or app voucher pin option

Voucher PIN not accepted through 611 and no online or app voucher pin option and my plan has expired got Voucher Pin but nowhere to enter it.

Resolved! Double payment

Hello, I was charged twice for this month (3 months plan).Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.Then you took a double payment, and now we are facing charges...Please fix this situationTh...

New sign up

It's been over 3 days. Still haven't heard back about my issues.

Transfer number

I just got a subscription to public mobile, but when I try to login it asks for a 6 digit validation code sent to my phone which I am currently not receiving.My old phone company says I’m still a customer because public mobile has to send validation ...

Porting Multiple Virgin Plus #s to Public Mobile

Any tips on porting multiple #s from VirginPlus? Trying to refer the parents in and help them get a better price.

Can’t submit a ticket for switching from Komodo prepaid.

Payment processed but phone not working

my payment stopped and I paid my bill and it went through, but my phone still won’t make calls

Resolved! Transfer to another provider

Hi,Is Public Mobile pre-paid or post-paid?if it is pre-paid, can I get my refund? I already transferred to another service provider, so I cannot access my account anymore. Thanks in advance.

Switched from Rogers to Public yesterday but can't receive calls or texts

Hey,My new sim came in the mail yesterday and I switched to Public from Rogers. I got the text from Rogers asking me to confirm my switch and responded appropriately. I got a welcome message from Public, thought I was ok but later realized I can o...

Community

Forum Posts