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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Error changing password

When I go to change my password it says error can't change password

Is the account page down?

I tried to log on last night and I've just tried again now and both times I'm getting the below message (and the click below link gives me the same message). I'm trying to figure out if the problem is on my end or if there is ongoing maintenance. I n...

No public mobile network

I cannot text or make calls since I cannot see the public mobile network on my phone's network settings. I see Bell, and Telus. The bot couldn't supply a ticket to get in contact with a CSR.

Resolved! I have a 25$ plan for 3 years now, my data amont has been shortened, not sure when or why

I've been trying to submit a ticket for a few days now and I can not for the love of me find how to do such, the link that SIMon offers goes 404, and after following the supposed solutions from the bot suggestions I found nothing else to be done to a...

Resolved! Occasional no ring tone on ZTE

Thanks to all who helped in previous posted question, https://productioncommunity.publicmobile.ca/t5/Get-Support/Bought-ZTE-phone-March-2022-sometimes-no-ring-tone/m-p/950290#M656165 Short recap - we rarely use phone, may be 1-4 calls per month. OCC...

Resolved! Did not receive SIM card

Hi, it's been close to a month since I ordered a SIM card for my family but we still have not received it. I tried to submit a ticket but it keeps showing the 404 error (even after I cleaned all cookies/caches, and refreshed the page, etc.). Could so...

Resolved! Recently renewed my plan and texting isn't working

Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts. Would really like some help with this seeing as I need my phone for work.I have tried everything the help bot has told me to do and nothing is working. T...

Not receiving a system generated message possibly international

Hi Im not able to receive a car system generated message sending to my phone number. By checking the phone number sending the message to other phone numbers, it looks like an international message from California. I'm on a $15 per month plan, I saw ...

Resolved! Porting number from Bell

I initiated a request to port my number from Bell when activating my new Public Mobile SIM card. I got the SMS requesting permission and said yes. Nothing else happened. When I called Bell and asked them to re-initiate the porting, they said it had t...

Resolved! U.S data roaming add-on not working

hi, my account says it is on, and used 3% as we crossed the border, but stopped working 5 minutes later, can't access it now for our 3 day holiday in seattle. have tried all the suggestions... can't submit ticket as link is broken and only get 404 er...

Resolved! No Service out of Country

Why do I not have service for Roaming Talk / Text when it has taken my money?? This happened to my Wife a few days ago and now to me!! I know that Public Mobile is C#ap, but I expect to at LEAST get what I pay for. I'm stranded out of Country with ...

Resolved! Previous Customer-Require a Payment History

I am a previous customer of Public Mobile. I am unable to log in on the Self Serve. I would need payment history for 2022 Tax purposes. It needs to have the date, my name and how much I paid for the whole 2022. Can someone please assist?

my post

how do i find my post to change it

Resolved! What "dumb phone" (non-smart phone) works with PM sim cards?

Hello, I am looking to get a "dumb phone" aka a phone that isn't a "smart phone." Does anyone know which phone models work with PM Sim Cards?Thanks so much in advance!

Resolved! US Int'l long distance

I have 94 mins left on a 400 min Int'l Long Distance, incl. CA & US. I also have 327 mins left on 500 min onetime Int'l LD bonus. Why then did I receive a text that I have no more Mins left on my long distance Add-on and am not able to make LD calls...

Resolved! phone not working with PM

my LG V30 imei xxxxxxxxx works with data & messaging but not voice calls...Help

Resolved! Please enter 6-digit Security Code sent to.. wont send

I need to reset my password because the current one just doesn't work anymore. When I put in my cell # or my e-mail it doesn't send me the code. I've tried about 20 times but nothing comes through. Any ideas? Thanks

Does un-used data roll over?

Wondering if I upgrade my plan to the $40 4G with 15gb data ------------------Would the un-used data roll over to the next month or would it be lost?

Resolved! My plan on Canada is 3G. Does the data add-on work in the US 4G networks?

My current plan on Canada is 3G only, but will be traveling in the US soon. Knowing that in the USA, the 3G network is generally decommissioned. Will a simple US add-on work still? Or do I need to update my plan on Canada for a 4G one before getting ...

Resolved! payment

Hi, I was charged 17.5 for add on which I didn't purchase at all. My payment is automatic. How to cancel this purchase and get money refund. Thank you

Resolved! Cannot call a US # from Canada

Hi there, I have been having issues calling my sister's cell phone in the US from Canada for a couple of weeks now. I have international minutes as well as US long distance minutes, wondering if anyone else has ran into this issue?

Resolved! Resending phone number port request

Can someone point me in the right direction to have the request re-sent to Rogers so I can keep my phone number? I received one yesterday, but had already switched my SIM ...I know, I know. So my reply didn't go through. Trying to get it re-sent thro...

Resolved! Coverage in Dominican Republic

Can I get a straight answer please - Will Whatsapp work for texting from the DR to Canada ?

Resolved! Urgent - Forget / Reset Password Not receiving emails

Hello, I am trying to retrieve my password using "reset password". I entered my email address as the method of verification, but I'm not receiving any emails. I tried this yesterday and today and checked my spam inbox as well. Unfortunately, I'm out...

Resolved! Renewed plan no service

I renewed my plan on the 10th and I have no service...I need my phone for work. I logged a ticket. Tried shutting the phone down for 5 mins and also tried going into flight mode...Its asking me to login to an network. This is annoying

Resolved! unable to transfer from koodo

So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod. I also checked and my cc got charged If a mod could reach out to me that would be wonderful

Resolved! SIM purchase

Hi, Public mobile,I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please?

Add on

I just purchased the 15 day US roaming to text and use my phone but it’s not working

Resolved! I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d

I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d in my account.

Resolved! Transfer my number

Am I able to transfer my existing Koodo number to public Mobile?

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