Contact customer service

[ShirleyMay]

Hello,

who can I contact regarding my plan?

I got charged but nothing is working.

can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?

thanks!

[computergeek541]

self given solution removed

[ShirleyMay]

Thank you! Issue has been resolved.

[ShirleyMay]

Hi ,

I requested an ESIM to go faster.

now I don’t have service but paid for two plans.

Nobody I can talk to?

[hTideGnow]

hi @ShirleyMay 

login My Account using Incognito/private/secrete mode to check your account status, suspended or not. (you need to use "Send email" to receive code in email since you cannot receive text

can you test your sim in another phone?

if you want support agent to help, and cannot login to submit ticket, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437