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The site will not allow me to change my plan

Fow
Great Neighbour / Super Voisin

The website doesn’t allow me to change my plan. It keeps saying “oops something went wrong, please try again later”, every time I click complete payment. I’ve tried for months to change my plan, and if I can’t by the end of this month, I will definitely be leave nag for a better service provider 

5 REPLIES 5

Timer
Model Citizen / Citoyen Modèle

@Fow 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and use the down arrow to scroll down.

 

Edit: if choose to change immediately then losing payment paid for old plan and no refund and no adjustment,
or choose your next plan renewal date. To change your plan. to you not losing any money.

NDesai
Oracle
Oracle

@Fow Open the self-serve portal using incognito or private browsing mode and try changing your plan again. The explained issue is usually cache/cookies related and opening it in a cache free window often resolves the problem. 

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MrSpock
Model Citizen / Citoyen Modèle

@Fow hi try clearing your cache and cookies or try a different browser in ingognito or secret mode also try on a different device if available if problem persists

 you need to contact a customer service agent to explain your issue

you will need to open a ticket, to speak to a customer service agent    Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

 
 
 
 

Timer
Model Citizen / Citoyen Modèle


@Timer wrote:

@Fow 

review this  Solved: Trying to change plan - Community (publicmobile.ca)


Unfortunately, instructions about how to use the arrows to select a new plan don't a help a customer when the person is seeing a website error message.