08-11-2023 03:03 PM
Hello, i lost my sim card while on vacation and in order to get a replacement i need to get into my account..
Even to get support, i need to get into my account, which i'm unable to do because recovery codes go to my phone number or to my yahoo email.
Yahoo is not receiving these codes, i tried to create another account to post this, also with yahoo, no codes are coming. Eventually i created this gmail account so i could post this.
I need help getting into my account and replacing my lost sim card with a new one.
Thank you.
Solved! Go to Solution.
08-13-2023 02:07 AM
Certainly:
If you've lost your SIM card and can't access your account due to recovery code issues, here's what to do:
Contact Support: Reach out to your provider's customer support through alternate channels like phone calls or other contact options on their website.
Alternate Verification: Explain your situation to the support team and be ready to verify your identity using alternate methods.
Temporary SIM: Consider getting a quick SIM card urgently if you need mobile services.
Check Spam: Check your email spam folder for recovery codes from Yahoo.
Contact Yahoo: If you're not getting emails from Yahoo, contact their support for assistance.
Customer support can help you regain account access and order a replacement SIM card.
08-11-2023 03:12 PM
Thank you i'll try that.
08-11-2023 03:07 PM
@PK2023 please submit ticket with support to help you out
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-11-2023 03:06 PM
Eversafe ID emails not coming to Yahoo Mail.. unable to receive text message or voicemail message because i do not know the voicemail password.