Hello I am assisting an elderly person to add a voucher as he’s not tech savvy to use the app and it keeps saying it can’t be added and should seek help here.
I am registered on EverSafe ID, signed in on e and saw my account details afterwards each time am logged in it keeps bringing me to the select a subscription page and I already have a subscription.Any solution????
It has not reached 24 hours as yet so I told him to wait. However he got concern as he always use the dial method to add vouchers previously and was always successful.
He purchased it at the regular store he would normally go to and normally would dial *611 and then add the voucher which he was always successful until now
