Code not working

[Samcam1212]

My mom signed up for public but when she tries to login to her account it’s asking for a code which is not sent to her and wondering if anyone else has this issue and how to fix it 

[sfy]

• If she can see Resend code try email 
• Has she already set up her Eversafe account?

If nothing helps contact the CSAs for help by clicking this link to send a private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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[softech]

@Samcam1212 

first, is the service working? Put the PM sim card into the phone and check if she can make outgoing calls as well as incoming?

did she request porting and just waiting to be completed?