I have been paying for several months for a service I don’t have

[Khala]

I am being charged for a phone service that I have not been using for several months!

[Priority]

Do you have an Active Public Mobile Account, if so have you suspended service or turned off Pre-Authorized Payments within the 'My Account' Payment Settings? 

Or have you left Public Mobile, ported to another Provider closing your Public Account, yet you still get a Bill from Public Mobile? 

Please provide a little more context. 

[Handy1]

@Khala  I’m sorry you’re dealing with this . I’m just a customer like you trying to help . You need to message support using this link to get refund 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Khala]

I could not reach anyone I called many places! No help, I am 73 years old and don’t have money to burn! I need my refund and please stop charging my master card!

[Handy1]

@Khala  Did you port your number out or turn off auto pay how did you cancel your services . Reach out to support to get figured out 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437