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SarahKu · 12-11-2024

Hey,I have been with PM for three years, with the same SIM card and plan, and mostly things have been working for me. However, three months ago, when I crossed the border and came back to BC, my internet stopped working even though calls and texts st...

SarahKu · 09-02-2023

Hello,I was notified this morning that "Your services are on hold due to the expiration of your subscription." I never ended the subscription, and have auto-pay that has worked for the past two years without fail. There is enough money on my bank acc...

SarahKu · 08-10-2023

Hey, I bought the 14 day US add-on, and it worked fine for the first week in Texas, but when I flew to Tennessee, it stopped working. My account still shows that I have 8 days left, and more than enough data, and on my phone screen I see the symbols ...

SarahKu · 08-03-2023

Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."Does anybody know how to proceed here?Thanks!

SarahKu · 12-11-2024

Hey eddieO,after turning the phone off and on a few times, the data is now working. There was definitely a problem with the APN content, but whatever it exactly was in the end, who knows!Thanks for your help!

SarahKu · 12-11-2024

Hey, I did restart my phone, but data still won't work.I sent a ticket to IT and hope to hear back.Thanks for your help so far!

SarahKu · 12-11-2024

Actually, more categories popped up:Name - APN - proxy - port - user name - password - server - MMSC - MMS proxy - mms port - mcc - mnc - type of authentification - APN type - APN protocoll - APN roaming protocoll - carrier - mvno typeI filled out th...

SarahKu · 12-11-2024

Hey eddieO,none of the info of the APN was defined, so no wonder nothing works.Thanks for sending the APN info. However, I do have a question since my phone is German and some of the names are not exactly the same. In order, these are the categories ...

SarahKu · 12-11-2024

Hey will13am,I reset the network, and the options for APNs are Koodo, PC Mobile and TELUS. Can I choose one of these, or do I need to add another APN? I remember now that this was the issue last time, but I don't remember the info I put in for proxy,...

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internet not working, but calls and texts are

"Your services are on hold due to the expiration of your subscription"

US add-on worked the first week and then stopped

unable to process your payment

Re: internet not working, but calls and texts are

Re: internet not working, but calls and texts are

Re: internet not working, but calls and texts are

Re: internet not working, but calls and texts are

Re: internet not working, but calls and texts are