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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account double-charged

I was double charged on the same account for two plans, an old and a new one. So in December 19, 2016 I received back to my account the $39.00 overcharge. Now I have seen a Top-up reversal on January 13, 2017 for an amount of $39.00. In my knowledg...

ANDROID PHONES AND CUSTOM ROM/FIRMWARE

For those of you using an older genertation android based phone, you may have noticed that your manufacturers' updates have become very infrequent or ceased altogether. Certain phones and tablets -- devices -- are easy to switch to what's known as a ...

Calls not coming through

I have recently switched over from Fido to Public Mobile and many incoming calls are not coming through and it goes straight to my voicemail. I have had many complaints from the bank, work, family, friends etc. that calls are not going through. In th...

Resolved! US Roaming (Data)

I recently went to the US and bought the $20 voice, text and data add-on. Voice and text worked fine while i was there but i was unable to get ANY data. None. It would show as connected to LTE but when i tried to browse it would just spin and I would...

My posts or replies not showing up

Can a mod check my community account? I put some postings up and I don't see them posted, but I received badges for them. Can't really get community rewards and any Bravos if no one can see my posts. I'm subscribed to them though. I saw a few resolve...

Resolved! When will next promo be ?

Have a few friends that would gladly switch soon as promo launches. Bring it soon !

Resolved! Your account has been suspended! HAD AUTOPAY!

Why is this happening?? I have 3 accounts & the first one just got suspended! My other 2 accounts all have the same autopay on same Visa due Feb. 13. My original payment went through fine on my Visa & def. had autopay & now it's suspended??? ...

Activation issues

Hope I can find a solution.. I just finished the application steps like creating username and choosing my plan etc.. after giving my visa info I clicked and page was activating then had a page error. I wasnt able to log in with the username i just cr...

Resolved! Switching Phones on Existing Account

I have an old iPhone (was Telus) activated and been using for months with no issues.I want to replace the handset with a newer unlocked iphone. Is it as simple as popping out the SIM card and off I go? Or, is there more to it? I want the transition t...

Resolved! Rejected Posts

Everything was working fine this morning, but now, whenever I reply to a post, it just appears in the "My Rejected Items" section. What gives? The same issue has been described before, and it wasn't resolved: http://productioncommunity.publicmobile.c...

Question about Community rewards

Hey guys, I haven't started my service with Public Mobile yet but I have recieved a few community rewards from previous months. Will I be able to apply those to my bill when I sign up for the Public Mobile service later in the future?

Not Receiving SMS

So, this has been happening for several weeks now. Anyways, I don't really get texts. I only get texts from like Google when logging in, or twitter to verify new location/device, etc. but anything from people, I never get texts at ALL. How do I fix t...

With Fall promotion, How much data did you use?

Hello everyone. With me only 2 days away from renwing the fist 90 days for the fall promotion I would imagine a lot of people already renewed, I was curious to see how are people dealing with the new 12GB in 90 day "diet" and whether your previous pr...

Resolved! How to set APN on iphone 7 ?

Hi I am trying to set APN on my iphone 7 plus, but I only see under Cellular Data Options/Cellular Data Network only 3 lines: APN - isp.mb.com. Username is blank, Password is blank. Then, how can i set it ? Thanks

Resolved! Cant make outgoing calls to certain VOIP providers

Hello,I cant seem to call my mother in law, who is using a VOIP service for her landline. Whenever I call it, I get the following:"Hello, Public Mobile here, it looks like calling is not included in your plan"I havent run into other problems calling ...

PM saved the day in an unexpected way...

Me and my wife signed up back in November on the famous fall promotion. We don't use a lot of data so as we come to renewal, I have 7GB left on my plan and my wife has 10GB. We're in the process of changing ISP, but a mess up in the activation is le...

Resolved! Unlimited Global Text - what does it include?

I have chosen unlimited global text. I understand that I can send text messages globally without being charge. However, will I be charge if someone from overseas send me a message? That is to say outgoing global texts are free, what about incoming gl...

Resolved! Question About Data Addon

Hypothetical case: I have a plan with 6GB of data for 120 days. Say before the 120 days I use up the data I purchase. Hence I add another 3GB of data from purchase the addon. When the 120 days reach I use up 1 GB of my addon data and 2GB carry over. ...

Resolved! Facebook SMS problem?

I received the following message: The phone number XXX has been deactivated for Facebook text messages due to the following reason: the mobile service provider this number was registered with no longer recognizes this number as valid. If you changed ...

Resolved! iPhone Plus iPad

So I just moved to PM with my iphone (and things went smoother than I expect). I use to have an iPhone and an iPad shared data plan with Rogers. Now that my iPad has nothing on, is there a way to purchase a shared data plan that my iphone and iPad ...

Referral

I set up my wives PM and I used myself as the referal yet it still shows that i have no friend referals? Anyone know how to rectify this?

Plan did NOT update

Had a 12 GB plan with province only calls and text, went for the Canada wide plan with 6 GB and international text, I have added the funds prior to renewal date, but plan did not update according to the website, any help?

Resolved! How to check my phone compatability to network

Hi Team, I checked my phone IMEI compatability but it shows "may work" in results. But I want to make sure my phone will work with Public Mobile network or not. I am fan of Public mobile as my other phone with public mobile is work fine. Please let m...

Resolved! Need payment voucher in vancouver

Hi, I had to report my credit card lost to VISA and i will not have a valid card when autopay will occur. I need to purchase a payment voucher so my phone does not get deactivated on the 12th. Where in Vancouver can i make a payment in cash or deb...

Resolved! Unable to update credit card

Hello, I'm trying to update the credit card for my wife's account. No matter which credit card I use I get an error and it tells me to call the service provider. I believe there is something wrong with your system, I'm trying to use the same credi...

Resolved! Koodo credit retrieval help (mod please)

HiI switched to public mobile in november, however i had already paid koodo for november. They credited me back the difference however it shows up as an account credit instead of refunding my credit card. When i contact them they say the account is i...

Phone is broken. Can I suspend my service while I figure out getting a new phone?

My Samsung Galaxy S5 has broken and I'm left without a working cell at the moment. I'm going to try and find a replacement, but it could be a week or two before I get one. Maybe even longer. I'm paying $40 a month for 4GBs of Data at the moment that ...

changing data portion of plan

i just switched from a 90d plan (with 12gb of data) to a 30d one as i am leaving the country, and i just got a notification that im 75% thru my data! i could have sworn i selected 4gb of data, as that has been my average monthly usage on the 90d plan...

Not getting emails from Public Mobile due to misconfigured SPF record

I had problems logging in so I tried the reset password option, but I never got any emails. Eventually, I figured out why. Public Mobile has defined SPF record, but the mail that it sends out from isn't from one of those defined origin. i5:~> host ...

Unlocked Phones

Mobile syrup posted an article on the CRTC's review of wireless code proceedings concerning unlocking fees. This agenda is obviously self serving to Freedom Mobile given that they don't have access to selling iPhones. This should also be of interes...