Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I purchased a US roaming package before leaving Canada - 1gb initially. The other day (still in the US), I ran out of data so naturally, I went to purchase 1gb again to top up. Today I noticed my data roaming still wasn't working so I went ...
Recently joined PM from Fido, noticed a better ping and sometimes faster website load at some indoor locations (with 3G plan). I also noticed that the carrier name is kinda cut out in the lock screen. Is there anyway to avoid this?
I’m locked out of self serve, the link to reset password isn’t working. I need to contact someone to reset it for me. Help please !!!!
Completely new to Public Mobile. Can I just walk into Wal Mart buy a $10 sim, go online, and pick a custom 30 day data only plan? Will I be committed to any extra fees or contracts? Can I just cancell this whole thing at day 28? Hoping to use this fo...
Store: WalmartLocation: Islington & Rexdale (Etobicoke)Rep Name: Dhruv To take advantage of the $25 credit, self-activation promotion currently, I went to Walmart to buy a SIM only. The associate named Dhruv refused to sell me the SIM alone, even th...
Some of the plans list " UNLIMITED International Text and Picture Messaging", and I was just wondering if thats only from Canada, or if it also works whilst I am in another country sending texts back to Canada. Say if I'm in South America and want t...
Hey @CS_Agent. I'm trying to reset my Public Mobile Self-Serve account password at the moment so that I can update my Auto-Pay information – the credit card Public Mobile knows about is no longer active. But the account reset email isn't sending!This...
My problem is regarding Auto-Pay; it is set to automatically renew on July 25th but it refuses to. I tried to do a manual top-up; by replacing the payment info with several different visa cards. But I get this error message: "Unable to process this ...
Greetings,My credit card had expired and now has been renewed. I changed the expiry date but the transaction is not going through. Any suggestions?
Can I receive incoming Canadian calls if I am in America ( I’m on Unlimited Canada Call) Or do I have to purchase US add on
I will be outside of Canada for at least 6 months so I wanna terminate my service, however, my Autopay just went through today and I want these fund to be refunded since I won’t need my service at the moment. Can you please help me get this resolved....
Hi, We're thingking of switching two of our "Speakout" (by Rogers) pre-paid lines (only for emergencies) to Public Mobile's $10.00 basic plan and would like to be 100% sure that we can add 1GB data @ $30.00 to the basic $10.00 plan. We also like to k...
Public Mobile really needs to get their act together. My account had been set to Autopay with a valid CC since I signed up. I also manually pre-paid the next months service [July 27th>].Yet this morning I still see - in bright orange - that my servi...
I know this is a Public Mobile specific forum, but since Telus owns Public Mobile, I hope we never see any nonsense like this in the future: https://mobilesyrup.com/2018/07/26/telus-enrolling-prepaid-pay-per-use-subscribers-into-3-month-plan-on-augus...
Hello! I just recently joined PM, and so far things are going well. But one thing that I noticed was that my cellphone reception fluctuates quite a bit, it's never really stable no matter where I am. I was wondering if anyone else has experienced thi...
Just bought a SIM card and activated and ported number during activaiton. Now both my PM SIM And Telus SIM have "No Service" when entered in the Iphone.I really do not wish to loose my phone number what has happened?
Hi, I just purchased a sim card from wal-mart and ported my phone number from Koodo. I went through the forums and some of the trouble shooting and concluded that the sim card is defective. I tried it on my boyfriends phone and it does not detect i...
Hello, I have been with Public mobile for a couple of days now and all of a sudden, I am getting an error that my phone cannot detect the SIM card. Is there any fix for this? I have an iphone SE.
Hello , I added a credit card number for autopay now I want to delete that credit card Num and add a new one but I cannot remove the first credit card number. At first, it appears as if it was removed, but when I want to add the new number, the old o...
Hi there, I have created a public mobile account and cannot set up my self serve. Neither my email address or public mobile phone number register as valid. I have a working public mobile phone number. Please contact me @ xxx@hotmail.com to help me re...
My data has 95% used. My plan is still a week before expiring. Can I buy new monthly plan or do I need to buy add on?
Whenever I try to activate my sim, it says that I have not added enough information or something is wrong. I have double checked and tried multiple cards and is still not letting activate my sim.
This is so strange.im connected to WiFi data. The iPhone 6 doesn’t say no service but I don’t have any bars. At first glance it looks like I do have bars but it’s none.i missed several calls but my phone doesn’t say I missed any calls.i also can’t ca...
When you sign up for the community you must use the same email you registered with public mobile to be eligilble for rewards fyi.
@CS_Agent I have heard from some of my referrals that some stores (ie. Walmart and WOW Mobile kiosks) are choosing not to sell SIM cards when the customer does not activate it at the store. What happens then is the referral bonus is lost. Are retail...
I have asked twice and clicked on plan change to add unlimited text with unlimited provincial talk paid up twice to top up the balance, nothing has happened.It is very difficult if you cannot communicate with a person directly.
can't access my account. I need it resettled
Just activated my account with Public. Bought a SIM at London Drugs so from what I see, I need to get someone to give me the 20$ credit. I have a picture of my reciept. Could someone please help me? Thanks. @CS_Agent
I'm not from this city and sorry for the newb question I tried google and the website but the information is not available.
