05-15-2019 07:12 AM - edited 01-05-2022 07:30 AM
05-15-2019 09:08 AM
As will13am stated above, the lost/stolen trick or manually loading $1 should get your plan working. Moderator wait times are longer than usual recently.
05-15-2019 08:10 AM
05-15-2019 08:09 AM
@Lou123, if you have messaged the moderator team and are waiting for a response, please try using the lost phone/found phone toggle workaround. It sometimes helps to unfreeze account related issues. You can also try topping up $1 into the account. I am suggesting these tips as it seems like moderator team response is pretty heavily loaded with work and so it is worthwhile to try a few things while waiting for their assistance.
05-15-2019 07:45 AM
@Lou123 wrote:It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate
It seems that you didn't set up auto pay, now your account is suspended. You need contact moderator team to reactivate your account:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-15-2019 07:27 AM
Yes it came out checked my bank acct and funds are in the public mobile acct but didn’t reactivate
05-15-2019 07:25 AM
It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate
05-15-2019 07:23 AM
Do you still have service ? If you have autopay setup, check your credit card active. Usually on the renewal date the status changesback to active.
05-15-2019 07:20 AM
One day it was due yesterday I put funds in today enough money but it didn’t activate
05-15-2019 07:15 AM
Check your self serve account to find out the status. Did your account expire or inactive after 90 days ? If so you would need to setup a new account.
05-15-2019 07:14 AM